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"The room was not the cleanest. The sheets were both dirty and stained, the corner of one of the mattress had blood stains on it, the nightstand had hard glue or something on it, the vent in the bathroom was covered in dust, the fabric chair had stains all over it and the floors throughout were not clean."

"My wife had a necklace and they said it was no where to be found and we know that it was in the room before we left just had forgot it "

"Stayed for 2 nights as we were in town for a swim meet, property is brand new, extremely clean and lobby and all common areas smelled amazing. Very well maintained, pool area and fitness center were fantastic. Breakfast was good with typical standard items you'd expect like eggs, potatoes, cereal, bagels etc. Located centrally to shopping areas, this property is across the Great Lakes Crossing Outlets with several activities for kids and adults alike. Highly recommend this hotel for families with young children. "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"There was a main water leak in the city which caused a lot of issues. We had to run and get cases of water to flush the toilet. We didn’t take a shower for 2 days. It was easier to stay than to fight the thousands of people trying to find other accommodations. Not their fault but still a problem. "

"Great I will go back "

"Check in was good, 11:00pm somebody set off and alarm in the hallway. 3 am two men were in the hallway talking loudly and proceeded to keep talking in the hallway until 4 am. Talk to the front desk and they said they didn't see anyone on the camera's which tells me he wasn't looking. Othe than that room was good "

"The room was the best we"ve ever stayed in for the price. Room was exceptionally clean, great comfortable beds and pillows, quiet, well maintained, and easy access to. The do not offer breakfast but you can either make your own in the kitchennete or eat out. Tip...Lena"s Kitchen is fantastic. I didnt add any photos but the room looks just like advertised. "

"Elevator delay"