霍尔特豪森旅游套票 | 霍尔特豪森机票+酒店优惠低至 4 折

The terrace suite is spacious, and we enjoyed our stay at the hotel. The greeting staff at the entrance was so polite and cheerful. The rooftop lounge is amazing. I highly recommend if you are traveling However, when we requested an hour late checkout, the front desk staff were neither helpful nor sincere. That was the only bad experience we had before checking out.

I’ve never left a rating this low, and honestly, I won’t recommend staying here. It’s a self check-in hotel with no front desk support. On Day 1, I checked in online but never received an access code to enter the building or my room. I’m definitely not the only one—there were many other guests stuck at the front door every day. I stayed for six nights, and this happened repeatedly. To get access, I had to call the helpline multiple times (I’m using an overseas mobile). Each call kept me on hold for about 15–20 minutes, and the issue was never properly resolved. After I finally got in, I was locked out again just a few days later. I was left outside for an hour. If they don’t fix this problem, don’t book. That said, everything else is fine: the rooms are spacious and clean, the location is close to the subway station, and there are supermarkets and restaurants nearby. There’s no washing machine in the room, but there’s a laundromat close by.