We have rented Homewood luxury lakefront homes for 15 years. We are familiar with luxury rentals & mgmt. company support.
Our family of 8 adults rented Lakefront Serenity for 10 days. Home was in new condition & in a lovely lakefront location.
However:
• Home only had Weber tabletop camping grill. As this wouldn’t support our cooking needs, we bought a 40 lb. bag of charcoal & large stand-up $99.99 Weber grill
• Kitchen had single-serve Keurig coffee maker; no inserts. We consume several pots of coffee daily, so we bought a Mr. Coffee for $39
• Kitchen had only one wine glass! Bought plastic cups for drinking wine
• No kitchen dishrags or Kleenex & only 2 paper towels rolls in home. Bought case of paper towels & case of Kleenex for $25.00
• Kitchen not equipped with adequate cooking utensils, serving platters, or BBQ tongs/metal spatula
Emailed Mgmt Company, rentLEVER, seeking supplies. Manager brought two rolls of paper towels and toilet tissue. Shortly, rentLEVER emailed there would be no further “upgrades” during our stay.
Also:
• Hot water circulation system off
• WIFI inadequate, with no or very weak signal; intermittent signal upstairs and on nearby lawn
• Freezer produced no ice, at max setting. Bought 3 20 lb. bags
• Microwave worked but made loud laboring noise
• Downstairs windows did not open/close properly. Had to remove the screens and physically push them out to open
• No vacuum cleaner found
• Iron, but no board
• Just enough indoor bath towels but no others
• Sprinklers went on 2x/day for long periods, making puddles
• 4 outside chairs were solid; rest flimsy. 1 flimsy one broke, collapsing me flat to the ground
• Owner-occupants of neighboring villa to south walked through the gated fence to our front yard 2x/day to let 2 dogs out. While we were cooking outside, dogs defecated on lawn within a few feet. My wife stepped in dog-doo! Twice, they came to our kitchen patio and through the screen asked if we were owners & how much we had paid for rent
• After that couple left, large wedding party checked into their unit & played loud music outdoors from noon to late
• While Homewood Shores neighborhood is a private/gated, non-residents trekked from West Lake Blvd (Hwy. 89) to access & use the beach & private pier
rentLEVER, the management company, perhaps guided by the owner or perhaps not, was largely unwilling to provide basic & inexpensive supplies.
We will not consider Lakefront Serenity in the future.