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关于阿拉莫那酒店 LSI 度假村的点评

3 out of 5
阿拉莫那酒店 LSI 度假村
410 Atkinson Drive, Honolulu, HI

点评

6.2
10 分 - 超赞。137 条好评，共有 872 条点评" "
8 分 - 还可以。247 条好评，共有 872 条点评" "
6 分 - 一般。189 条好评，共有 872 条点评" "
4 分 - 很差。146 条好评，共有 872 条点评" "
2 分 - 糟糕。153 条好评，共有 872 条点评" "

6.6/10

清洁度

6.6/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

6.4/10

环保

点评

10/10 超赞

Junshanl

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 7 晚
Taylor C. 于 2018年11月20日 的回复
We appreciate your feedback and we hope to see you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 1 晚
Jeremy 于 2017年07月13日 的回复
Thank you for taking the time to share your 5 Star experience with LSI Resorts at Ala Moana.

4/10 很差

Jennifer，Cheung

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
酒店還可以，房間簡漏。
房間設備簡漏如汽車酒店，預訂兩個房間居然分開不同樓層，要求加毛氈及毛巾，留訊息後無回覆亦無行動。酒店職員聲稱因為是私人擁有房間故未能服務。不能接受此安排！

8/10 还可以

Chihhsuan，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通位置很方便
1. 位置很好，在購物中心旁，走路即可到達 2. 飯店附有收費停車場，停車方便 3. 離Waikiki海灘很近，走路約20分鐘 4. 飯店服務人員親切 5. 客房清潔服務良好

8/10 还可以

celeste

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便的飯店
交通方便的飯店，離mall很近，房間也很舒適，附有微波爐及咖啡機，若能再附上煮水器及簡易餐具（只有杯子），相信會更加分。

6/10 一般

Henry D

Close to the mall
2024 年 5 月入住 2 晚
LSI 于 2024年05月19日 的回复
Thank you for your feedback, we appreciate it.

10/10 超赞

frances

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
starbucks was great, we had a good time.
2024 年 5 月入住 2 晚
LSI 于 2024年05月7日 的回复
Thank you for your feedback, we appreciate it.

8/10 还可以

clayton

满意：清洁度、服务设施、住宿条件和设施
This property is a condotel and there are many different individual unit owners and property managers. My particular hotel unit is managed by LSI and did not come with any maid service or any kind of upkeep during my two week stay. The hotel front desk was sure to bring this to my attention as to not confuse my stay with the hotel staff. It was just myself and I’m pretty clean so it wasn’t a big issue, but for some people it may be. The location is next to one of the largest shopping centers on the island making it very convenient for shopping, groceries and restaurant dining. It’s also just a short walk to the Ala Moana Beach park for swimming or just relaxing on the sandy beach. I would definitely stay at this hotel again, but next time I’ll choose a unit with hotel maid services.
2024 年 4 月入住 14 晚
LSI 于 2024年05月4日 的回复
Thank you for your feedback, we appreciate it.

6/10 一般

James

与家人出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
This should be a low rating, during the reservation and after, there was NO NOTICE that we reserved a condo inside a hotel. There was no daily cleaning of room and we had to pay an extremely high price to get our room cleaned and serviced. This was a condo again no notice during the reservation process was that noted and I will be fighting for reimbursement of the cleaning fee charged to me. That is wrong.
2024 年 4 月入住 6 晚
LSI 于 2024年04月16日 的回复
Thank you for your feedback, we appreciate it. We are sorry that you we're not satisfied with your stay with us. We mentioned in Expedia website under the policies that units booked under LSI Resorts At Ala Moana are privately managed hotel units at Ala Moana. We apologize for any inconvenience this has caused you.

4/10 很差

Winson

团体旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
I booked thru Expedia and upon arrival they couldn't find my booking. I had a lot of errands to run so I left and came back often before check in and out of the 3 times I asked they COULD NOT FIND MY BOOKING. I also asked months ahead of time to change my King bed to 2 Queen beds and they completely forgot and couldn't accommodate when I arrived. Also they threw me in an accessibility room, where the bathroom flooded and water got everywhere the entire time.
2024 年 3 月入住 5 晚
LSI 于 2024年04月8日 的回复
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.

8/10 还可以

NOBUO

与家人及幼儿出行
满意：清洁度
不满意：员工和服务
コンドミニアムを借りた感じで、気楽で良かったです。アラモアナセンターに直結なので楽しかったです。フロントは荷物預かり、両替は対応してくれました。掃除・タオル交換は有りません。室内や眺めは写真と同じでした。季節柄エアコンは未使用なので評価無し。朝食は有りません。 持参のお勧め：ティッシュBOX、アメニティ（備品は小さい）、コーヒー粉とドリップペーパー、マグカップ（備品は２個）。（食器洗剤とスポンジは備品有り）
2024 年 3 月入住 4 晚
LSI 于 2024年03月27日 的回复
Thank you for your feedback, we truly appreciate it. Hope you enjoyed your stay with us.

6/10 一般

yoshiko

满意：住宿条件和设施，员工和服务
不满意：服务设施
2名で11泊予約したが、アメニティは１つだけ。タオル4枚。テレビは壊れてる。スプーンやフォークなどもなし。皿などもなし。残念過ぎる。
LSI 于 2024年03月20日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 还可以

shannon Marie

2024 年 2 月入住 1 晚
LSI 于 2024年03月20日 的回复
Thank you for your feedback, we appreciate it.

6/10 一般

Donna

满意：员工和服务
不满意：住宿条件和设施
The place was very dated and it wasn’t a great view for beachfront
2024 年 2 月入住 2 晚
Tyra 于 2024年02月21日 的回复
Hi , We are so sad to hear this from you. We will make sure this will not happened again. Our goal is to make each stay memorable and unforgettable. Your feedback is much appreciated for us to know what needs to be improved.Regards.

2/10 糟糕

shelli

满意：服务设施，员工和服务
不满意：住宿条件和设施
The bathroom smelled musty and so did the small room. The smell gave my husband lung problems and both got a headache.
2024 年 2 月入住 1 晚
LSI 于 2024年02月16日 的回复
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

6/10 一般

Rick

满意：员工和服务
不满意：住宿条件和设施
2024 年 2 月入住 2 晚
LSI 于 2024年02月16日 的回复
Thank you for your feedback, we appreciate it.

6/10 一般

Koichi

ベッドメイキングが無かった。説明の文章だけだと有無が分からない。Wifiの設定も無かった。 コンドミニアムとホテルの料金に大差がないので、改善の余地があると思う。
2024 年 2 月入住 3 晚
LSI 于 2024年02月14日 的回复
フィードバックをいただきありがとうございます。感謝いたします。 ご満足いただけず申し訳ございません。発生した問題の解決に向けて全力で取り組んでまいります。 知らせてくれてありがとう。

10/10 超赞

Lance

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was well located and convenient
2024 年 1 月入住 2 晚
LSI 于 2024年01月28日 的回复
Thank you for your feedback, we appreciate it.

2/10 糟糕

JUNG HOON

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
비추천합니다.우울해요
2024 年 1 月入住 8 晚
LSI 于 2024年01月27日 的回复
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

10/10 超赞

Paulo

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 1 月入住 3 晚
LSI 于 2024年01月22日 的回复
Thank you for your feedback, we appreciate it. Looking forward for your next stay with us!

6/10 一般

Jean，Bloomer

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
LSI 于 2024年01月22日 的回复
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.

4/10 很差

Nissa Van

不满意：员工和服务，清洁度
2024 年 1 月入住 1 晚
LSI 于 2024年01月16日 的回复
Thank you for your feedback, we appreciate it.

2/10 糟糕

Anne

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This room was under LSI properties, thinking that the stay at Ala Moana Hotel would be like previous stays. This stay, room was dirty, dingy sheets, towels, and shower curtains. No wash towels provided, no service, and if you want toilet tissue, plan on purchasing yourself. Not a great experience at all!
2023 年 12 月入住 7 晚
LSI 于 2024年01月9日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer you an even better experience in the future.

4/10 很差

Elsa

Room bathroom was filthy!
2023 年 12 月入住 2 晚
LSI 于 2024年01月4日 的回复
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

6/10 一般

Venise

满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
stayed in kona tower privately managed room which was dated, stains on sofa, dusty, odor.
2023 年 12 月入住 2 晚
LSI 于 2024年01月4日 的回复
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.

2/10 糟糕

Scott

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Needs cleaning
Had room# 2605, ref/freezer had not been defrosted for probably a couple of months, ice build up and wetting the floor. Shower curtains had not seen cleaning also had a smell to it. Hallway mirror falling apart. Trash behind furniture, lamp light not working. Microwave oven sparking inside.
2023 年 11 月入住 6 晚
LSI 于 2023年12月5日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 还可以

Humberto

商务旅客
Shower head and multiple soap holder had soap scum buildup.
2023 年 11 月入住 4 晚
LSI 于 2023年12月5日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

10/10 超赞

María

商务旅客
满意：服务设施
The location is great
2023 年 11 月入住 7 晚
LSI 于 2023年11月17日 的回复
Thank you for your feedback, we appreciate it.

10/10 超赞

Kevin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great rate, great stay
I'd have a hard time staying in Pensacola (where I live) for what I paid per night at the Ala Moana. Hotel staff were friendly, efficient, and professional. Hotel room wasn't very large, but then . . . I wasn't there very long and pretty much used it just to sleep. Iron and ironing board worked fine. Used fridge to store cold drinks; didn't use microwave. Good shower pressure; hot was plenty hot. Good stay and I'd stay here again!
2023 年 11 月入住 5 晚
LSI 于 2023年11月16日 的回复
Thank you for your feedback, we appreciate it.

2/10 糟糕

Aren

商务旅客
不满意：住宿条件和设施，员工和服务
Do Not Book Ala Moana
besides being misrepresented online as to price offered, it was not clear the expensive room was owned by some individual and offered NO TV, broken light (1 of 2) in bathroom.
2023 年 11 月入住 1 晚
LSI 于 2023年11月16日 的回复
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account and forward this to our housekeeping team to enhance future services and aim to offer an even better experience in the future.

4/10 很差

Sean

商务旅客
满意：员工和服务
不满意：客房舒适度，清洁度
Beware the LSI managed rooms at Ala Moana Hotel.
We stay at the Ala Moana Hotel a over a dozen times a year. Everything has been great in the past, the last trip was not. When we arrived on one of our Doctors appointment day we discovered we were booked in a room managed by LSI and informed of the 3pm check in 'rule'. No problem, left our bag with the bell desk and went to our appointments. After returning and checking in we had our first disappointing stay with Ala Moana hotel, room was musky, noisy aircon, dimmest lights in bathroom and room were frankly hazards to safety and to dim to read by. We still prefer the hotel but will make sure its a Mantra room not LSI in the future.
2023 年 11 月入住 1 晚
LSI 于 2023年11月15日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

4/10 很差

Hideyuki

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
-- Poor supply of the amenities in bathroom, such as hair driers, tissues, cotton bud etc. -- not cleaned up well: hairs on beds on the check-in day. coffee machine is not washed up and coffee & water are left in the machine. -- it should have been mentioned what is furnished and what is not clearly at first.
2023 年 11 月入住 3 晚
LSI 于 2023年11月15日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

6/10 一般

YUZO

2023 年 11 月入住 1 晚
LSI 于 2023年11月12日 的回复
Thank you for your feedback, we appreciate it.

8/10 还可以

Cesar Augusto Mercado

满意：住宿条件和设施，员工和服务
LSI 于 2023年11月10日 的回复
Thank you for your feedback, we appreciate it.

8/10 还可以

Edward

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
LSI 于 2023年10月31日 的回复
Thank you for your feedback, we appreciate it.

4/10 很差

Melvin

满意：服务设施
不满意：员工和服务
1. I didn't have any service that wasn't asked for during on-line reservation. Finally when I said I'll pay for changing my linen but how much, but they decided to come in anyway. 2. My room did not have a safe or anyplace to secure valuables, and they came my room when I had cash, computer, and personal items unsecured. 3. I always keep a "DO NOT DISTURB" sign on my door at all times, unless I'm expecting something. 4. Refrigerator needs to be defrosted as the ice in the freezer seems to be preventing the door from closing properly. 5. my initial communication with them was what they provided and they responded with a 702 area code number, so I maintained further communication with that number until I asked for linen, then NO RESPONSES? My huge issue is somebody came into my room without my permission and I had a "DO NOT DISTURB" sign on my door. The hotel hallway camera is just above my room so I'm sure they can find out WHO came into my room and changed the door lock code?? My key was still valid as it still allowed me elevator access to my room. Why would they change the door lock code? I also notice housekeeping closing doors as they clean other rooms??? I don't know what was missing or how much money was missing?
LSI 于 2023年10月22日 的回复
Hi Melvin, thank you for your feedback, we appreciate it. We really apologize for what happened. We will take your comments into account to enhance our services and aim to offer an even better experiences in the future.

4/10 很差

真实旅客

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Beware of rooms not owned by the hotel
This is a room at the Ala Moana hotel but it is not managed by the hotel. I’ve stayed there many times and the hotel is great! But this room was dirty , there was some lipstick on the bathtub , food from the previous guest was not removed from the refrigerator and the couch looked dirty. There are coats for cleaning, make sure you are booking with the hotel and not a property owned by a company at the hotel .
2023 年 10 月入住 2 晚
LSI 于 2023年10月9日 的回复
Thank you for your feedback, we appreciate it. We will forward your comment to out housekeeping team will take your comments into account to enhance our services and aim to offer an even better experience in the future. We apologize for any inconvenience this has caused you.

6/10 一般

Bridget

商务旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
Close to resturants and shops amenties are well kept room was clean and security was present I rented the room thru expedia was not aware it was handicapped unit not all the plugs were working blow dryer sounded like it would explode staff was unhelpful because it was a private unit When I have stayed in the past as a hotel customer I was treated more friendly
2023 年 10 月入住 5 晚
LSI 于 2023年10月9日 的回复
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer an even better experience in the future.

8/10 还可以

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
Located close to tourist sights.
2023 年 9 月入住 1 晚
LSI 于 2023年09月18日 的回复
Thank you for your feedback, we appreciate it.

4/10 很差

Veronica

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Upon entering our room we noticed bugs around the microwave & crawling around the cracks near the wall couldn’t get a new room until the next day but they were gonna have to charge additional $90 for exciting cleaning charge. Also didn’t like having to ask for toilet paper,sheets, towels & trying to find an empty trash bin in lobby to throw our room trash out because that wasn’t included in our stay since the room they gave us was privately owned. Which meant that housekeeping couldn’t do anything for us we had to call a number & still never got toilet paper for the nine days we stayed. We just bought some from target got tired of them saying anything extra was an additional charge like the towels. I guess they thought two towels was enough & asking for more was asking for extra.
2023 年 9 月入住 9 晚
LSI 于 2023年09月18日 的回复
Thank you for your feedback, we appreciate it. We are sorry that you are not satisfy with your stay. We will make sure to forward your comments to the management and housekeeping team to address this kind of issue and won't happen again the future.

2/10 糟糕

Marissa

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
LSI tricked you into believing their rates are low. With all the additional charges that are almost hidden to the eyes, they charge twice more than you would normally pay at the front desk. Expedia you are also responsible for their misleading prices. Also, I never checked in because the dates I selected were not given correctly. I requested booking starting from the 26th to 28th, the confirmation given was 27th to 28th. When i tried to change it their 3 offices in different states weren't opened yet. When i went on chat and asked for cancelation but was told refund was not guaranteed. Not happy at all and wouldn't recommend buy with LSI.
2023 年 8 月入住 1 晚
LSI 于 2023年08月31日 的回复
We appreciate your feedback. Thank you.

4/10 很差

JOSH

2023 年 8 月入住 1 晚
LSI 于 2023年08月29日 的回复
Thank you for your feedback. We appreciate your feedback.

2/10 糟糕

reginald

与家人出行
满意：服务设施
I did not stay because tgecroim was not clean and was full of garbage. The beds had dirty sheets. I requested a king they gave me 2 twins. The manager told mevthevroom was not the responsibility of the hotel. It was was the worst experience ever. We stayed in the lobby all night and we checked in a nice hotel the next day.
2023 年 7 月入住 2 晚
LSI 于 2023年08月3日 的回复
We apologies for the inconvenience this has caused you. Thank you for your feedback- we will forward your comments to housekeeping management.

2/10 糟糕

AI

2023 年 7 月入住 2 晚
LSI 于 2023年08月10日 的回复
Thank you for your feedback. We appreciate it.

4/10 很差

Akio

2023 年 7 月入住 4 晚
LSI 于 2023年08月3日 的回复
Thank you for your feedback, we appreciate it.

4/10 很差

Sharon

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor
Dirty bathroom-no tissues or extr toilet paper-no housekeeping
2023 年 6 月入住 3 晚
reservations 于 2023年07月5日 的回复
Thank you for your feedback. We apologize that we fell short with providing the stay your expected. We will share your comments with housekeeping.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing Stay
Additional charges $85/day to get your room cleaned. $22 for new towels. Bathroom was poorly cleaned - torn shower curtain, mold on bathroom wall tile, bathtub, and shower curtain liner. Complimentary coffee was all decaf and condiments were so old. Floors were dirty and felt gross to walk on. Couldn't use closet to store our luggage because the broken ironing board could not be closed.
2023 年 6 月入住 5 晚
reservations 于 2023年06月14日 的回复
Thank you for your review. We apologize that we did not deliver the stay you expected. We will notify housekeeping of your comments.

2/10 糟糕

Terri

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Ocean view was only if you stood on the balcony and looked between 2 tall buikdings. Room was not advertised as for handicapped and thus, no tub. Sink area tiny. Hotel refused to change the room because it was not under their control which also made housekeeping unavailable so we could not ask for extra towels or blankets. Bed was uncomfortable. We left 1 day early due to the most horrendous hotel stay we have ever experienced.
2023 年 5 月入住 2 晚
reservations 于 2023年05月24日 的回复
We apologize that you did not enjoy your stay. Thank you for your feedback

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Staff always friendly. Conditions of LSI room are worn and well maintained
2023 年 4 月入住 1 晚
LSI 于 2023年05月1日 的回复
Thank you for your feedback.