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关于夏威夷威基基海滩希尔顿度假村的点评

4 out of 5

点评

8.2

很好

10 分 - 超赞。3196 条好评,共有 6429 条点评" "
8 分 - 还可以。1494 条好评,共有 6429 条点评" "
6 分 - 一般。899 条好评,共有 6429 条点评" "
4 分 - 很差。463 条好评,共有 6429 条点评" "
2 分 - 糟糕。377 条好评,共有 6429 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

yuanjing

2024 年 4 月入住 1 晚

8/10 还可以

Yiyan

2024 年 4 月入住 6 晚

10/10 超赞

Qiao Zhen

与配偶出行
酒店非常清洁服务人员也非常亲切
2024 年 1 月入住 4 晚
General Manager 于 2024年02月5日 的回复
阿罗哈乔,感谢您选择夏威夷威基基海滩希尔顿度假村并花时间分享您精彩的五星级评价。我们的团队努力确保我们的客人拥有完美住宿所需的一切,因此他们会很高兴知道您对我们一尘不染的住宿和热情的服务印象深刻。我们期待您回到我们的小天堂。真挚地,宾客服务经理

10/10 超赞

Kai

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very Good Location.
2024 年 2 月入住 2 晚
General Manager 于 2024年02月5日 的回复
Aloha Kai,We're pleased you had a five-star stay with us and found our location convenient. It was delightful to host you at Hilton Hawaiian Village Waikiki Beach Resort, and we look forward to welcoming you back!Sincerely,Guest Services Manager

10/10 超赞

Min

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Kun

2023 年 12 月入住 3 晚

10/10 超赞

Xiping

满意:清洁度、员工和服务、住宿条件和设施
Great
2023 年 8 月入住 1 晚
General Manager 于 2023年09月4日 的回复
Aloha Xiping,Thank you so much for choosing to stay with us at Hilton Hawaiian Village. Our goal is to provide every guest with a wonderful experience, and we would love to read more about what made your visit so great. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Guest Services Manager

10/10 超赞

Chifan

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
mixed feeling about this Hotel
The check in process is very torture process. The room is not available until 5:30 pm. But the view of the room is amazing. You can watch rainbow from this Rainbow Tower all the time.
2023 年 7 月入住 6 晚
General Manager 于 2023年07月17日 的回复
Aloha Chifan,We're delighted you enjoyed your stay at Hilton Hawaiian Village and the breathtaking views from your room. Thank you for being our valued guest and sharing your feedback, as we constantly work hard to enhance our guest experience. Welcoming you back would be a pleasure, so please return soon for another great visit.Sincerely,Guest Services Manager

10/10 超赞

Luoqiong

2023 年 2 月入住 3 晚

10/10 超赞

Weida

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great ocean view and amazing nights
2022 年 10 月入住 4 晚
General Manager 于 2022年10月14日 的回复
Aloha Weida,It was truly a pleasure to welcome you to Hilton Hawaiian Village during your recent visit. It's wonderful to hear you had such an enjoyable experience and appreciated our beautiful ocean views. Thank you so much for taking the time to share your positive review, and we hope to have the opportunity to welcome you back soon.Sincerely,Guest Services Manager

8/10 还可以

?

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
总体感受一般,不值这个钱
2022 年 8 月入住 1 晚
General Manager 于 2022年09月9日 的回复
Aloha,It was a pleasure to welcome you to Honolulu, and we appreciate you taking the time to leave a review of your experience. While it seems like you had an overall great experience based on your rating, it appears we failed to exceed your expectations. Our goal is to provide a tropical hideaway so that our guests can access many on-site amenities that allow them to be as active or relaxed as they want while staying at Hilton Hawaiian Village. Should you return to our island, we would love for you to stay with us again so we can earn that fifth and final star, as we know we can impress!Sincerely,Guest Services Manager

6/10 一般

CH

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Too old, the light some not working and too dirty
2022 年 5 月入住 4 晚
General Manager 于 2022年05月17日 的回复
Aloha, Thank you for taking the time to give us feedback on your recent visit. We are sorry you only found your stay adequate as we always strive to provide our guests with an exemplary experience. It is our hope you spoke with the front desk with any issues so we have an opportunity to remedy the situation. We're grateful for your time and wish you safe travels. Sincerely, Guest Services Manager

4/10 很差

QING

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
房间太小了,什么设施也没有,没有拖鞋,吹风机也是坏的,只是周边环境还行,离海边近些
2022 年 4 月入住 3 晚
General Manager 于 2022年05月3日 的回复
Aloha, Thank you for sharing feedback about your recent experience at our resort. We're glad you enjoyed our lovely location and beautiful property, however, we are sorry you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are important to us as we continually work to improve our facility. Given another opportunity, we hope we can provide you with the stay you expected. Sincerely, Guest Services Manager

4/10 很差

Paulina

与家人及幼儿出行
不满意:员工和服务、服务设施、住宿条件和设施
Very expensive and no complementary breakfast, out dated carpets are dirty
2024 年 4 月入住 7 晚

10/10 超赞

Todd

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love access to the beach, dining and shopping. Waikiki is a short walk down the beach!
2024 年 5 月入住 3 晚

10/10 超赞

Rob

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to relax and unwind
2024 年 4 月入住 9 晚

10/10 超赞

Robin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I've always wanted to stay at Hilton Hawaiian Village, since I was a kid. Finally did! Sure it's pricey but it's gorgeous and you don't even need to leave property to get the full Hawaii experience!
2024 年 4 月入住 2 晚

8/10 还可以

Russ

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Neighbour family was very loud and sound travels between the walls easily. Door slamming and cleaning crew dragging chairs on the floor. Terrible sleeps every day. Other then that we enjoyed our stay as it had many amenities and it was convenient.
2024 年 4 月入住 7 晚

8/10 还可以

Tyler

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very large with plenty of shopping
2024 年 4 月入住 5 晚

8/10 还可以

Tonnette Marie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place overall ,
2024 年 4 月入住 3 晚
General Manager 于 2024年05月3日 的回复
Aloha Tonnette Marie,We were thrilled to host your recent stay at Hilton Hawaiian Village. It's wonderful to hear you enjoyed our beautiful location, and we appreciate you taking the time to share your kind words. We hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,Guest Services Manager

10/10 超赞

Hallie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚

10/10 超赞

Cynthia

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay. I do think for what we paid the rooms need an update in Diamond head. It has nice pools. Property had many stores to shop from. The luau was moved indoors and we didn’t really like it that way, outdoors is much better. In all the stay was good it just needs to be remodeled in the Diamond head tower.
2024 年 2 月入住 3 晚
General Manager 于 2024年05月3日 的回复
Aloha Cynthia,It was a pleasure hosting you at Hilton Hawaiian Village! We're glad our nice pools and shopping areas added to your experience. Thank you for your feedback about the rooms. Your remarks will be kept in mind, as guest satisfaction means everything to our team. Should you be in the area again, please consider coming back to see us. We feel confident we can deliver an experience that not only meets your expectations but exceeds them. Sincerely,Guest Services Manager

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

emily

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

Blanca Araceli

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the property is very nice, people are friendly and had a nice environment.
2024 年 4 月入住 4 晚

8/10 还可以

Elizabeth

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The resort is catered for families. Very family friendly. I wish they have a microwave in the hotel rooms. It would save so many trips to the ABC Store.
2024 年 4 月入住 4 晚
General Manager 于 2024年05月3日 的回复
Aloha Elizabeth,Thank you for taking the time to provide your review of Hilton Hawaiian Village. We are delighted to hear that you found our resort to be fun for the entire family. Your feedback regarding the microwaves is appreciated as we continually look for ideas to help improve the overall guest experience. We hope you will consider staying with us again in the future.Sincerely,Guest Services Manager

10/10 超赞

Olga

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this place. I wish that during the time I visited their pools were heated. But other than that everything was wonderful.
2024 年 4 月入住 6 晚
General Manager 于 2024年05月2日 的回复
Aloha Olga,Thank you for staying with us at Hilton Hawaiian Village and for your review. We are glad you enjoyed your visit, and we appreciate your suggestion. It was a pleasure having you as our guest, and we look forward to seeing you again soon!Sincerely,Guest Services Manager

6/10 一般

Richard,Golden Valley

与配偶出行
满意:员工和服务
This resort has seen better days. For the price they're charging, things should be better. We had an incident where the people in the balcony above us started smoking cigars, and it completely stunk up our room. I asked for a late checkout as consolation, and they put a charge on my card. There's better options in Waikiki.
2024 年 4 月入住 2 晚
General Manager 于 2024年05月3日 的回复
Aloha Richard,We are very grateful that we had the opportunity to host you, and we appreciate you taking the time to share your feedback. Please accept our sincere apologies for any concerns about the behavior of other guests and for any disappointment with how it was handled. It's always our goal to find prompt resolutions and to ensure a satisfactory stay, and we assure you that your experience will be discussed internally. It's our hope you'll consider joining us again in the future so we can deliver a stay worthy of a perfect rating. Sincerely,Guest Services Manager

10/10 超赞

Jon

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great place to stay with the family. Lots to do, lots of options around the resort.
2024 年 4 月入住 3 晚
General Manager 于 2024年05月2日 的回复
Aloha Jon,It was a pleasure to host you at Hilton Hawaiian Village. Our team is thrilled you loved our resort amenities, and we trust you had a chance to explore our five outdoor pools and 18 on-site restaurants. We hope to create more memories with you on beautiful Waikiki Beach!Sincerely,Guest Services Manager

10/10 超赞

jocelyn

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent experienced
2024 年 4 月入住 2 晚
General Manager 于 2024年05月2日 的回复
Aloha Jocelyn,We're thrilled you had a fantastic time at Hilton Hawaiian Village. Our team works hard to ensure every guest has a memorable visit, and it's rewarding to receive such positive feedback. We can't wait to welcome you back for another outstanding experience.Sincerely,Guest Services Manager

10/10 超赞

Gabriela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

Maribel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚

2/10 糟糕

katherine

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really ran down
2024 年 4 月入住 4 晚
General Manager 于 2024年05月2日 的回复
Aloha Katherine,Thank you for sharing your experience with us. We appreciate your honesty but are disappointed to hear your feedback. Rest assured, we're committed to continuous improvement and hope you'll give us another chance to exceed your expectations.Sincerely,Guest Services Manager

10/10 超赞

Rhonda

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely grounds. Lovely pools. Great drinks. Great Food options.
2024 年 4 月入住 2 晚
General Manager 于 2024年05月2日 的回复
Aloha Rhonda,Thank you for your positive feedback! We are delighted you had a great time relaxing by our pools and enjoying a refreshing drink. It's also wonderful that you appreciated the stunning visuals of our property. We are grateful for your review and can't wait to welcome you back for another fabulous visit!Sincerely,Guest Services Manager

10/10 超赞

Richard Joseph

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was amazing. Easy access to the beach
2024 年 4 月入住 5 晚
General Manager 于 2024年05月2日 的回复
Aloha Richard,Thank you for choosing Hilton Hawaiian Village and for sharing such a lovely five-star review. We are delighted to know our amazing property and easy access to the beach were everything you needed for a perfect getaway. We look forward to welcoming you back for many more memorable experiences.Sincerely,Guest Services Manager

8/10 还可以

Nicole

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful grounds and landscaping, helpful staff
2024 年 4 月入住 3 晚
General Manager 于 2024年05月1日 的回复
Aloha Nicole,Thank you so much for taking the time to share your thoughts on your recent visit. We appreciate your kind words about our idyllic setting! Additionally, our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Guest Services Manager

8/10 还可以

James Lewis

满意:清洁度、员工和服务、住宿条件和设施
Overall a good facility. Would have rated them excellent IF we had received the room we booked. We booked a resort view with two queen beds. We got an outside facing room, overlooking the parking lot next door! They also gave us a handicap access shower, which we did NOT request, and the shower floor was uneven, the water did not drain properly and slightly flooded the bathroom. Other than those issues, our stay was very pleasant and all staff members were courteous and helpful.
2024 年 4 月入住 6 晚
General Manager 于 2024年05月2日 的回复
Aloha James,Thank you for your feedback. We are disappointed that your room did not meet your expectations, and we appreciate your understanding regarding the oversight. Our team is committed to ensuring a flawless experience for our guests and will address the concerns you raised. We look forward to the opportunity to welcome you back to Hilton Hawaiian Village for a truly excellent stay.Sincerely, Guest Services Manager

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚

10/10 超赞

Maria Avila,Los Angeles

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a good time and close to everything around. My kids always enjoy the stay there
2024 年 4 月入住 7 晚
General Manager 于 2024年05月1日 的回复
Aloha Maria,We were delighted to welcome your family to Hilton Hawaiian Village. With five pools, 18 restaurants, and various activities, we strive to deliver a memorable experience to guests of all ages! Thank you for the review, and we're already looking forward to your next visit!Sincerely,Guest Services Manager

10/10 超赞

Claudia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2024 年 4 月入住 4 晚
General Manager 于 2024年05月1日 的回复
Aloha Claudia, Thank you so much for your review of our resort! We at Hilton Hawaiian Village, pride ourselves on being accommodating to all of our guests and are thrilled we were able to show you a great stay. We hope to see you again soon!Sincerely,Guest Services Manager

10/10 超赞

Jose,Santa Teresa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The resort was awesome but the tower we stayed the rooms seemed to have paper walls
2024 年 4 月入住 5 晚
General Manager 于 2024年05月1日 的回复
Aloha Jose,Thank you for choosing Hilton Hawaiian Village. We're thrilled to hear that you enjoyed our resort overall! We also appreciate your comments regarding your room's sound insulation and use feedback like this to help us improve the guest experience. Your review is greatly appreciated, and we look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Guest Services Manager

2/10 糟糕

Bridgette,Los Alamitos

与家人及幼儿出行
不满意:清洁度、员工和服务、住宿条件和设施
I was bitten by bedbugs in my room and Hilton only gave me a small credit. My vacation was ruined. Horrible way to make it right with a Hilton Honors member. They also charge a parking fee per night and resort charges per night. Ouch!
2024 年 4 月入住 7 晚
General Manager 于 2024年05月2日 的回复
Aloha Bridgette,Thank you for sharing your concerns. We're disappointed to hear about your experience and understand the impact this had on your vacation. Rest assured, we take the well-being of our guests seriously, and we're addressing this issue to ensure it does not recur. We also appreciate your feedback on the parking and resort fees and will consider your insights to improve our guest experience. It is our hope for another opportunity to offer you a stay that better reflects our commitment to your comfort and satisfaction.Sincerely,Guest Services Manager

10/10 超赞

Valen,Poulsbo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful property on the best part of Waikiki (closer to Fort DeRussy). The room was perfect for us with a partial ocean view, clean and quiet. Lots to do and see on the property with multiple shops, bars and dining options. Even an ABC store! Great staff, too. I stay at this hotel every chance I get!
2024 年 4 月入住 4 晚
General Manager 于 2024年05月1日 的回复
Aloha Valen,We're proud to be your go-to hotel in the area. It's great to know that our beautiful views, friendly staff, and clean, quiet rooms continue to impress you. Please come stay at Hilton Hawaiian Village again the next time you're in the area.Sincerely,Guest Services Manager

8/10 还可以

Jeannette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beach, shopping , eateries all nearby and disabled accessible friendly. Great for families!
2024 年 4 月入住 5 晚
General Manager 于 2024年05月1日 的回复
Aloha Jeannette,It was our pleasure to provide you with accessible, convenient accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Guest Services Manager

8/10 还可以

Julio,Brooklyn

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Great place loud and full of life which is great! Lots of options for food overall a great time things do close early but I’m from New York where everything is always open
2024 年 4 月入住 5 晚
General Manager 于 2024年05月1日 的回复
Aloha Julio,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are thrilled that you enjoyed our lively atmosphere. It is wonderful that our plethora of food options served you well. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Sincerely,Guest Services Manager

4/10 很差

Jose

不满意:住宿条件和设施,清洁度
It was my second time staying here and I was quite disappointed. The room was dirty, the sheets had black stains all over. One of the elevators kept on breaking down to the point where people actually got stuck inside.
2024 年 4 月入住 3 晚
General Manager 于 2024年05月2日 的回复
Aloha Jose,Thank you for visiting our resort and for your review. We are disappointed your experience was not as expected, and we apologize for any concerns you had with our accommodations or elevators. Our housekeeping team will review your comments to identify improvement areas and correct any problems. It was nice having you as our guest, and we hope you will consider a return visit the next time you are in the area.Sincerely,Guest Services Manager

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

2/10 糟糕

Cristina

与家人出行
不满意:清洁度
I found 3 roaches in my room
2024 年 4 月入住 1 晚
General Manager 于 2024年05月2日 的回复
Aloha Cristina,I appreciate you bringing this to my attention. We take our resort's pest control efforts very seriously by maintaining a consistent and thorough pest elimination program through a nationally known company. I am sorry that despite our efforts, your stay was blemished. I’ve instructed our housekeeping staff to do full-service cleaning in your room today instead of our usual light service.Sincerely,Guest Services Manager

10/10 超赞

Magen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location
2024 年 4 月入住 2 晚
General Manager 于 2024年05月1日 的回复
Aloha Magen,Thank you for your lovely review of Hilton Hawaiian Village. We're happy to hear you enjoyed our resort in beautiful Waikiki, and we can't wait to welcome you back soon! You are sure to have another top-notch experience, and we hope you had a safe trip home.Sincerely,Guest Services Manager

8/10 还可以

Tanna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very beautiful. Lovely grounds. Check-In process was problematic after a long day traveling.
2024 年 4 月入住 5 晚
General Manager 于 2024年05月1日 的回复
Aloha Tanna,Thank you for sharing your feedback. We're glad you appreciated the beauty of our property. However, we're concerned about your check-in experience and will address this with our team to ensure a smoother process in the future. We look forward to welcoming you back to Hilton Hawaiian Village for a more seamless visit.Sincerely,Guest Services Manager