"The Novotel Xi'an The Bell Tower is located in a great area; within walking distance to the bell tower in Xian. There are plenty restaurants and shops within waking distance also. The staff at the hotel were very friendly and professional. Breakfast was plentiful and delicious. Our room was spacious with a comfortable bed and spacious bathroom. We will surely consider staying here during our next visit to Xian."
"Very nice property. In-suite decor is up to par with other Sofitel properties. Can’t say the same about common areas. Some restaurant staff can use a bit more training, for example changing plates for guests when the plates are full. Good location. Inside the city wall and close to sites in the old city."
"The staff was super friendly. It's too bad they don't have any staff that speaks English but we used Google translate and WeChat translate and it worked out fine.
Rooms we're immaculate everyday and roomy.
We used the laundry facilities and partook in the sumptuous breakfast and the afternoon tea when we were in the area.
And as we checked out, they gave us parting gifts. What a great surprise!
I would definitely stay here again if I'm ever in Xian again and I would highly recommend this property to friends and family visiting.
The hotel was very close to the Bell and Drum Towers, within walking distance."
"Excellent hotel, with friendly helpful staff in a geat location, let down by the breakfast. In the three days we stayed there non of the hot food western style (bacon, eggs, sausages, beans, mushrooms, etc.) was even warm. The buffet food was cold. Shame for a Westin as they are generally a good hotel."