Surabaya House of Sampoerna Hotels

"Nice place, delightful staff "

"I love all design of the hotel, simple and feels comfortable staying 🙂 "

"No kettle in the room n need to take from gallon mineral water near the elevator...water is room temperature..Hot water is not working, because not connected to the electrical point..."

"Excellent"

"We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful."

"Okay for what you pay for"

"Thank you front desk Maya for outstanding customer service. "

"Renovated room, comfe & clean"

"Great hotel. 10/10 Totally recommend!"

"Awesome... Strategic location, in central town of Surabaya. Comfy room, clean bathroom.."

"Average room. Staff were friendly."

"Room is clean and location is close to train dtation"

"Had an enjoyable stay"

"Good new hotel, very clean and staff are very friendly"

"Nice wine bar restaurant with good food. Very quiet rooms. Comfortable bed with lovely soft pillows."

"Good location"

"After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet."

"Hotel was beautiful, food was great and the staff were absolutely wonderful! "

"The location was great ... far enough from congestion but close enough to walk if needed. Night food markets down the street. Good variety at breakfast. Only issue was room cleaning was before 10am. "