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关于凯蒂米尔斯雅乐轩酒店的点评

3 out of 5
凯蒂米尔斯雅乐轩酒店
25330 Kingsland Boulevard, Katy, TX

点评

7.4

还可以

10 分 - 超赞。212 条好评，共有 479 条点评" "
8 分 - 还可以。82 条好评，共有 479 条点评" "
6 分 - 一般。68 条好评，共有 479 条点评" "
4 分 - 很差。44 条好评，共有 479 条点评" "
2 分 - 糟糕。73 条好评，共有 479 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Jin

2023 年 12 月入住 1 晚

8/10 还可以

Moises

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property itself was great! The lobby was elegant and well kept. However, the amenities like the pool were closed. Lastly, the beds can use some upgrading as they are of low quality. Aside from that, it was a nice stay and I would recommend!
2024 年 5 月入住 4 晚

10/10 超赞

Lavera

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

2/10 糟糕

Salina

与家人及幼儿出行, 与家人出行, 商务旅客
不满意：员工和服务
Arrived at hotel everything was pitch black. Someone came to door said they couldn’t check me in due to power outage we came all the way from Chicago we were strained hotel less with now where to go. Called next morning at 9 AM sharp to see if our room was now available lady who answered said no we canceled your reservation and we are now booked never received a refund an apology nothing
2024 年 5 月入住 2 晚

2/10 糟糕

hedia

与家人出行, 商务旅客
We booked double bed for my sick mother cancer patient and her nurse and only get one bed ! Nurse had to sleep on floor
2024 年 5 月入住 1 晚

8/10 还可以

John

满意：住宿条件和设施，服务设施
Didn’t like neighbor playing loud music all night and morning
2024 年 5 月入住 2 晚

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect
2024 年 5 月入住 1 晚

10/10 超赞

Jason

2024 年 5 月入住 1 晚

10/10 超赞

Terri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff upon my arrival were excellent and very friendly. Went above and beyond.
2024 年 4 月入住 1 晚

10/10 超赞

Jacob

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚

10/10 超赞

MARIOXI

与家人出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Esta bien!
2024 年 3 月入住 1 晚

10/10 超赞

Jerrell Cornelious

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience
2024 年 4 月入住 3 晚

10/10 超赞

Carmen

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚

10/10 超赞

MARIOXI

满意：员工和服务，清洁度
2024 年 4 月入住 3 晚

6/10 一般

oki

满意：员工和服务
2024 年 3 月入住 1 晚

10/10 超赞

Jonathan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 3 月入住 4 晚

6/10 一般

Bryce

满意：员工和服务
2024 年 3 月入住 1 晚

10/10 超赞

Taylor

满意：清洁度、员工和服务、住宿条件和设施
..
2024 年 3 月入住 2 晚

8/10 还可以

megan

满意：清洁度、服务设施、住宿条件和设施
Didn’t have the room type I reserved in advance when I checked in
2024 年 3 月入住 1 晚

2/10 糟糕

alvaro

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Elevator weas not working. Bar does not open in the afternoon. No recommendable.
2023 年 12 月入住 1 晚

10/10 超赞

Sriram

2024 年 3 月入住 2 晚

2/10 糟糕

larbi

I went to check in and I was told they do not have 2 twin beds. I had to cancel it and book myself at Courtyard. They told me they notified 3rd party which is you but I never received any notice otherwise I would have made other arrangements that would have been better rather rushed to whatever was available at 9:00pm.
2024 年 3 月入住 1 晚

10/10 超赞

adeolu

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean rooms and environment
2024 年 3 月入住 1 晚

10/10 超赞

Quelin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience!
2024 年 3 月入住 1 晚

10/10 超赞

Quelin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and organized
2024 年 3 月入住 1 晚

10/10 超赞

calvin，Port Arthur

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 3 月入住 2 晚

8/10 还可以

Christopher

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very lovely. Walking distance to Katy Mills. We enjoyed our stay very much.
2024 年 3 月入住 1 晚

6/10 一般

Lee

满意：员工和服务，清洁度
2024 年 2 月入住 4 晚

2/10 糟糕

Chris

2024 年 2 月入住 1 晚

10/10 超赞

PRALAD

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

8/10 还可以

Alexia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was ok. The restroom was dirty. Toilet & shower were not cleaned.
2024 年 2 月入住 1 晚

10/10 超赞

Rachel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Richard

与家人出行
Property was hosting a wedding party and put on us the same floor next to the elevator and they were yelling and partying in the hallways until after 3:30am. We did not sleep well
2024 年 1 月入住 1 晚

8/10 还可以

CHRISTOPHER

2024 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cute little boutique hotel
Perfect location. First room had a mildew smell. They were very accommodating and moved me to another room and it was perfect.
2024 年 1 月入住 2 晚

10/10 超赞

robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice room layout
2024 年 1 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Disappointing and terrible stay.
The room did not have towels, tissue paper or toilet paper. Half of the lights did not work. The coffee maker and fridge did not work either. While this was out of the hotel's control, I just need to add, the people across the hall decided to have a party at 4 am. Overall terrible experience at this hotel.
2023 年 12 月入住 1 晚

2/10 糟糕

Ronald

与家人出行
满意：员工和服务
不满意：服务设施，清洁度
TV did not work right room was very small
2023 年 12 月入住 1 晚

4/10 很差

Eseoghene

2023 年 12 月入住 2 晚

2/10 糟糕

Jason

满意：客房舒适度，住宿条件和设施
No keys
They couldn’t give us a key to the room. From talking to staff, they haven’t been able to make keys since at least this past Tuesday but they still rented rooms. This was contradictory to what I was told the night before, and it was promised an IT person would have it fixed soon. I had to wait for a staff three times this morning to get into my room and only one staff was working. Not only did this waste my time, time, it made me late for my event this morning. Incredibly poor management.
2023 年 12 月入住 1 晚

6/10 一般

valerie

2023 年 12 月入住 1 晚

6/10 一般

Jorge Ayala

10/10 超赞

carlos

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

2/10 糟糕

Justin

不满意：清洁度、住宿条件和设施、客房舒适度
Need a refund
I was grossed out and could not stay in this hotel, I was in the shower when I noticed a roach in the corner of my bathroom I killed it, threw away all my food packed my bags and left the building. Your front desk attendant was too busy attending to the bar so I didn’t care to wait. I went next door and got a room at la quinta.
2023 年 12 月入住 1 晚

10/10 超赞

Gary

2023 年 12 月入住 1 晚

10/10 超赞

Satya

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good but no breakfast options
2023 年 11 月入住 2 晚
Hotel Staff 于 2023年12月1日 的回复
Thank you very much for your feedback

4/10 很差

Simon

与配偶出行
不满意：住宿条件和设施，服务设施
Hotel is decaying. Coffe station and Microwave extremely dirty and gross. This Hotel should be a two star hotel . Very disappointed Marriott should highly audit this property. Will not come back here that’s for sure.
2023 年 11 月入住 2 晚
Hotel Staff 于 2023年12月1日 的回复
Thank you very much for your feedback. I will be sharing your feedback with our staff.

8/10 还可以

Alirio

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 11 月入住 1 晚
Hotel Staff 于 2023年12月1日 的回复
Thank you very much for your feedback.

10/10 超赞

Onyinyechi

2023 年 11 月入住 1 晚
Hotel Staff 于 2023年12月1日 的回复
Thank you very much for your feedback.