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关于环城 8 号公路韦斯特彻斯附近凯富全套房酒店的点评

2.5 out of 5
环城 8 号公路韦斯特彻斯附近凯富全套房酒店
7707 West Sam Houston Pkwy S, Houston, TX

点评

7.8

还可以

10 分 - 超赞。483 条好评，共有 1000 条点评" "
8 分 - 还可以。213 条好评，共有 1000 条点评" "
6 分 - 一般。95 条好评，共有 1000 条点评" "
4 分 - 很差。65 条好评，共有 1000 条点评" "
2 分 - 糟糕。144 条好评，共有 1000 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Baicheng

2024 年 2 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! Thank you, Sunny- front desk, guest services.

8/10 还可以

Baicheng

2024 年 1 月入住 1 晚

6/10 一般

Mengge

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
The hotel is very close to Chinatown in Houston. It is convenient to eat all kinds of food. However, the hygiene of the hotel is not very good. Moreover, the small refrigerator in the room makes noise from time to time throughout the night, like someone is knocking on the wall. The water flow on the bathroom sink is too small. , the water temperature is also unstable. Before we checked out, the cleaning staff knocked on the door and asked, which made me feel like they were urging me to leave quickly. The overall feeling is not very good.
2023 年 12 月入住 1 晚

2/10 糟糕

JINFENG

2023 年 9 月入住 2 晚
Managment 于 2023年10月3日 的回复
Greetings, Our team is truly saddened by the stay you have received. I apologize on my behalf for any inconvenience that you may have had during your stay. The feedback from our guests is very important and we hope we can provide you with a better stay in service if you give us another chance. Thank you for understanding

10/10 超赞

Hongqi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 6 月入住 1 晚
Managment 于 2023年07月1日 的回复
Hello Hongqi, Our team is beyond excited to see we have met your expectations. We love having you as our guests! The team hopes to see you soon! Thank You!

10/10 超赞

Zi Long

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Overall it's okay, I hope the next time I go there will be a better experience
2022 年 8 月入住 1 晚
KOFI.AGM 于 2022年09月5日 的回复
Thank you for rating our property with a perfect score. We are grateful to have provided you with a great visit and hope to welcome you again for an even better experience.

8/10 还可以

Adams

2022 年 4 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推荐
对于小家庭来说是个很不错的选择，地理位置好，环境优越，工作人员都很亲切，值得推荐。
2021 年 12 月入住 1 晚
Alex - Office Manager 于 2021年12月27日 的回复
我们很高兴您与家人度过了愉快的时光。 我们知道休斯顿的酒店有很多选择，我们很荣幸有机会在我们的康福特套房为您服务。 每当您回到城里参观时，我们将很高兴再次接待您。 安全出行，节日快乐！

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
遇到会说中文的前台接待很开心
亲切的中文服务让我们有“家”的感觉，尤其是可以提供热水饮用，让我们觉得很贴心。我们很满意这里的住宿条件，下次还会来。
2021 年 12 月入住 1 晚
Alex - Office Manager 于 2021年12月24日 的回复
我们感谢您抽出时间与我们分享您的经验。我们的员工致力于提供愉快的住宿，努力成为您在该地区时的首选酒店。我们期待您的回程。

10/10 超赞

真实旅客

2021 年 7 月入住 1 晚
David Villegas 于 2021年07月26日 的回复
Wow! Thank you for the perfect rating! We hope to welcome you again soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚

4/10 很差

真实旅客

2020 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚

6/10 一般

biao

酒店内部设施比较陈旧，客房内沙发床铺等等家具较旧，位置处于唐人街附近较适合中国人就餐和购买一些中国食品
2019 年 5 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 5 晚

6/10 一般

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
2019 年 3 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 3 月入住 1 晚

8/10 还可以

KURIAN K

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good stay
2024 年 5 月入住 2 晚
sunny 于 2024年05月10日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

4/10 很差

Alpana

与家人及幼儿出行
不满意：清洁度
The property is old and needs renovation. Room was smelly and the furniture in the room was ripped.
2024 年 5 月入住 2 晚
sunny 于 2024年05月10日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Jerry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
SUNNY 于 2024年05月8日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

8/10 还可以

Marcos

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

6/10 一般

syednazim

Bad management i complain aboud load speaker from my nigbor the lady in front desk dont help when ask her in morning she said the is no person in your nighbor its mean she is lazy and dont care about risidint
2024 年 4 月入住 2 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Jackie

2024 年 4 月入住 3 晚
Nabina 于 2024年05月7日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! front desk, guest services

10/10 超赞

Graciela，Lufkin

满意：清洁度、员工和服务、住宿条件和设施
Staff was wonderful
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 糟糕

Zakaria

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They cut off water no call was made i need refund When water came back was brownish unsafe for showering I room was not cleaned i had to put request to do a day in advance . Guy at reception super rude he refused to take me in because reservation had Joseph and not youssef but same last name . They charged me 25 dollars for checking it bit over 11AM .. bedsheet had blood stain n matress has bug stain on right hand side .
2024 年 4 月入住 4 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

8/10 还可以

Nguyen-Steven

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
This place was decent. Not 5 star nice but hey it was cheap enough. Would definitely stay here again although the breakfast leaves a lot to be desired.
2024 年 4 月入住 3 晚
Sunny 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 糟糕

Jose

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Old furniture, dirty, roaches
2024 年 3 月入住 3 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Alma

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible customer service. We were harassed about the amount of people in the room because we had 1 person visiting and said they were reviewing the camera and we had 6 people when it’s was 4 and 1 guest that left before 10pm. The room was disgusting. The pull out couch had blood stains and ripped everywhere and smelled horrible. Has no sheets on it and they provided no extra sheets. The room has a horrible mildew smell. The whole hotel starting from the parking lot was so dirty and gross.
2024 年 3 月入住 4 晚
FOM 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

CHRISTOPHER

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Cesar

满意：员工和服务，清洁度
2024 年 3 月入住 3 晚
Sunny 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

4/10 很差

Pachee，Corpus Christi

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Katherine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the staff service
2024 年 3 月入住 4 晚
Sunny 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 糟糕

Shalaman

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Worse stay ever bugs & other people hair was on the bed room was dusty & musty carpet stinked
2024 年 3 月入住 3 晚
sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Sheronda

2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Sabastian

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They overcharged you for room & keep your deposit after you tell them about an stain that was in the room before you checked in & basically it’s not worth it
2024 年 2 月入住 1 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Guangyong

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! Thank you, Sunny- front desk, guest services.

6/10 一般

Anniellyn

与家人出行
It's not bad.
2024 年 2 月入住 2 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Nina

2024 年 3 月入住 1 晚
Sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

10/10 超赞

Katherine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked because it's affordable
2024 年 3 月入住 2 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

10/10 超赞

Charlise

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful and respectful.
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
Hello, Thank you for taking the time to fill out a wonderful review. Our team is happy to see we have met your expectations. We hope to see you soon! SUNNY, front desk, guest services

2/10 糟糕

Nylah

不满意：清洁度、员工和服务、住宿条件和设施
It was very horrible staff was rude!! House keeper never came to bring us towels they did want to give us another room or fix the problem with the bathroom, shower was broken so it flooded the bathroom. Do not go here!! I’m definitely calling corporate
2024 年 3 月入住 2 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

8/10 还可以

Natalie D

与配偶出行
满意：清洁度
不满意：服务设施，员工和服务
They cheap out on everything - no lids for the coffee cups so you don’t take a coffee to go. Not allowed to bring breakfast to your room. Couldn’t even get another coffee pod for in room machine.
2024 年 3 月入住 4 晚
sunny 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

4/10 很差

Gregory

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was old and rundown, the service was poor, and the location was inconvenient and depressing.
2024 年 3 月入住 4 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

tom

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely disgusting hotel.
2024 年 3 月入住 4 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

4/10 很差

hung

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Eric

不满意：清洁度、员工和服务、住宿条件和设施
Terrible service
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Sean

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
My wife booked the place with my account for her and my daughter for a stay during a friend's wedding. When she is trying to check in after the wedding around 12:30am, she was told that because I was not there, she will not be able to check in even through the room is fully paid and she has the credit card that the room is booked under. I was on the phone with the Indian guy at the front desk and ask him what we need to do for my wife to check in, we were told that he will not do anything. I plead to him for reason, because it's late and how moral is it to turn my wife and young daughter away when we have paid for the room and planed to stay there. The whole time he just smirked and said he will not do anything. Later on, when on the phone with Expedia, I was told we only have to call Expedia and change the name on the reservation, 2 min job. The guy fully knows this and refuse to tell us. By this time, my wife has already left and had to find a new place to stay 1:30am in the morning with my daughter in tow. Shame on them if this is how they treat their guest, with the room already paid for. Instead of telling us how to solve the problem, he threaten to call the cop on my wife and daughter if they don't leave the property. Remember, this is with the room fully paid for and booked. Terrible place how they treated us, they put my wife and daughter in danger and robbed us our money. Let's hope karma comes around and they get what they deserve.
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Cody

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
Unsanitary. Couch was disgusting wouldn’t even sit on it. Bad part of town. Would never stay here again.
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

2/10 糟糕

Brenda

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Television NOT working. AC fan very noisy, NO hair dryer, NO trash bin, NO desk chair, No phone. Thank goodness! There's a bed.
2024 年 3 月入住 1 晚
SUNNY 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.

6/10 一般

Lisa

与家人出行
不满意：住宿条件和设施，员工和服务
Minimal service
They really don’t care to provide any services. Toilet was running and not working properly since day one. No one came to look at it. In order to get fresh towels you have to bring your old one to the desk to exchange for fresh ones. They don’t do room service unless you requested in advance. Would not recommend.
2024 年 2 月入住 2 晚
Front desk, Guest service 于 2024年05月1日 的回复
We are sorry to hear about your stay at our location, as we prioritize each of our guests needs and hope to meet expectations. We hope to get another opportunity to have you visit us again and create a better experience for you and your family.