Where do I begin. UNSAFE UNSAFE UNSAFE!
1. We checked in and the power was out. Stayed 2 hours in a room with no AC but had no choice because we needed to use the room to get ready. Showed up to our event sweaty and couldn’t shower.
2. Because the power was out, we didn’t get room keys for the first day of our trip. Every time we came back in, the front desk had to walk us upstairs along with other guests. We were left in an elevator to wait for the woman to return with a creepy man who were harassing me and my friend. We couldn’t leave because we needed to be let into our room. UNSAFE.
3. The hotel was unstaffed at many times it should’ve been. We couldn’t order food from the restaurants and coffee bar. What good is that if there’s NO FRIDGE OR MICROWAVE in the rooms?
4. The staff kept me on hold for 40 minutes when I tried to call about an issue with our room, only for her to hang up and not answer again after being on hold for 40 minutes.
This hotel is a headache, not up to any standard of living, and is unsafe for travelers. And no discount or refund was issued for our many inconveniences. BEWARE AND BOOK SOMEWHERE ELSE.
P.S. we googled the hotel and a little girl recently was KILLED in the pool. no wonder this place has bad vibes.