大堂

关于休士顿布鲁克霍洛希尔顿逸林酒店及度假村的点评

4 out of 5

点评

8.0

很好

10 分 - 超赞。1460 条好评,共有 2603 条点评" "
8 分 - 还可以。362 条好评,共有 2603 条点评" "
6 分 - 一般。286 条好评,共有 2603 条点评" "
4 分 - 很差。208 条好评,共有 2603 条点评" "
2 分 - 糟糕。287 条好评,共有 2603 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

charles

与家人出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Could not check in power was out no one at front desk
2024 年 5 月入住 1 晚

2/10 糟糕

Nathalia

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had an awful experience! The location was in an unsafe area. Bedroom smelled terrible, like wet dog. Pool was closed and there was no breakfast, you had to buy a voucher. I went to eat and a lady come to made me leave my plate there. Information on Expedia was NOT clear enough. So, you pay $200 for an hotel that is worse than the $99 ones. I regret of not getting a cheap hotel close to the airport. Expedia did not offered support for a complaint nor the hotel. DO NOT RECOMMEND and would be great if someone reach out to me for a refund. I DO NOT want credit if it is to stay with Double Tree.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月16日 的回复
While we regret your time with us was not an exceptional experience, Thank you for responding with your feedback Nathalia.

10/10 超赞

Jennifer,New Orleans

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were absolutely wonderful. The rooms were clean and comfortable as well. The food in the restaurant was delicious. I highly recommend this hotel!
2024 年 5 月入住 4 晚
Lashay 于 2024年05月16日 的回复
Thank you for your feedback.

10/10 超赞

Aundrea Symone

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was beautiful. The room was clean and serviced by housekeeping daily. The breakfast buffet was delicious. The pool was breathtaking and you could walk to Papas BBQ.
2024 年 2 月入住 3 晚
Lashay 于 2024年05月15日 的回复
Thank you for your feedback! Please come back and visit with us.

10/10 超赞

Rokin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Highly recommend. Excellent service and support from the Manager, Monique
2024 年 5 月入住 4 晚
Hotel Management 于 2024年05月15日 的回复
Thank you Rokin for the awesome feedback!!! We are pleased you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the near future for another awesome experience.

2/10 糟糕

Jewani

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
House keeping stole my Jewelry, they even had her on camera but could not do anything not even refund me for my stay . They also OVER charged my card $186 the next day after I checked in not even a full 24hrs. And then tell me it will come back in 3-5 business days but it’s up to the bank.
2024 年 5 月入住 3 晚
Hotel Management 于 2024年05月15日 的回复
Thank you for honest review Jewani, we do regret your experience with us during your stay was not a remarkable one. Please reach out to the property to discuss any overcharges you have received during your time on property.

2/10 糟糕

Tishaunna

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Hotel Management 于 2024年05月15日 的回复
Thank you Tishaunna for the review. We do regret our property did not exceed your expectations, but We would love to have the opportunity to welcome you back in the near future for a much better experience

6/10 一般

Denny

商务旅客
不满意:住宿条件和设施,服务设施
Not very well kept
2024 年 1 月入住 2 晚
Hotel Management 于 2024年05月15日 的回复
Thank you Denny for responding with your honest review. While we regret our property did not exceed your expectations, we hope to have the opportunity to welcome you back in the near future for a better experience.

2/10 糟糕

Wendy

与家人及幼儿出行
I am very disappointed with this property. I was really looking forward to staying here. When I arrived they had lost power and I was not able to stay and had to go to a different hotel. I requested a refund through Expedia and they were not able to get a hold of the location. I called Double tree and was told by the manager Monique that she approved the refund Expedia again tried multiple times and they still won’t refund me. It is sad that I have to go through so much trouble to get my money back. I did my part I showed up and they had no power and now I have to go through all this hassle to get my money back.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月15日 的回复
Thank you for your honest review Wendy, while we regret you were unable to enjoy your time at our property please reach out to Expedia directly for your requested refund as you stated you did not stay at the property.

8/10 还可以

Latravis

团体旅客
满意:员工和服务,清洁度
The property was nicely kept but we had no pool access due to renovations.
2024 年 5 月入住 2 晚
Ms. Payne 于 2024年05月13日 的回复
Thank you for your feedback, Ms. Latravis thank you for staying at the Doubletree-Brookhollow and we apologize for the inconvenience of the pool maintenance. Thank you!

10/10 超赞

DeMarcus

2024 年 5 月入住 1 晚
Lashay 于 2024年05月14日 的回复
Thank you for your feedback!!

10/10 超赞

Savannah

与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My fiancé love this place! We’ve stayed so many times and will always chose this place over any other place!
2024 年 5 月入住 1 晚
Lashay 于 2024年05月14日 的回复
Thank you for staying with us. Please come back and visit us again.

10/10 超赞

William

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Unfortunately I was very disappointed due to the pool being unavailable for use without notice until we arrived. We were looking forward to being able to enjoy the Oasis pool as described when hotel was booked.
2024 年 5 月入住 2 晚
Ms. Payne 于 2024年05月13日 的回复
Thank you, William, for staying with us. We apologize for the inconvenience of the pool being down for maintenance. Thank you!

4/10 很差

Channelle

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Hotel is in terrible condition, very old compared to pictures. Has a mold smell. Had to get the room switch and the second room still had the smell which was lighter but still there. Unaware of the parking fee. Not enough towels in particular face towels. Pool not open.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月10日 的回复
Thank you Channelle for the honest review. Your experience will be shared with our team for necessary improvements to our facility as well as our service to our guests. We do hope to have the opportunity to welcome you back to share the improvements made based on your review.

8/10 还可以

Pavel

满意:员工和服务,清洁度
2024 年 5 月入住 2 晚
Hotel Management 于 2024年05月10日 的回复
Thank you Pavel for the review. We look forward to welcoming you back in the near future.

4/10 很差

Eric

不满意:服务设施
So, when I booked I thought well I was under the impression that we had access to the pool, the pool was under renovation which that wasn’t stated in the website. The breakfast wasn’t complimentary and the room service, the never made up my bad or anything when I left for the day. Upon arrival, tv wasn’t working and I had no phone service.
2024 年 5 月入住 4 晚
Hotel Management 于 2024年05月10日 的回复
Thank you Eric for the honest review. We do regret our property did not exceed your expectations. Your experience will be shared with our team for necessary improvements to our facility as well as our service to our guests. We do hope to have the opportunity to welcome you back to share the improvements made based on your review.

8/10 还可以

antonette

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施
Very spacious rooms
2024 年 5 月入住 2 晚
Hotel Management 于 2024年05月10日 的回复
Thank you for the wonderful review Antonette!! We appreciate you and hope to have the opportunity to welcome you back in the near future

2/10 糟糕

Daniel

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Where do I begin. UNSAFE UNSAFE UNSAFE! 1. We checked in and the power was out. Stayed 2 hours in a room with no AC but had no choice because we needed to use the room to get ready. Showed up to our event sweaty and couldn’t shower. 2. Because the power was out, we didn’t get room keys for the first day of our trip. Every time we came back in, the front desk had to walk us upstairs along with other guests. We were left in an elevator to wait for the woman to return with a creepy man who were harassing me and my friend. We couldn’t leave because we needed to be let into our room. UNSAFE. 3. The hotel was unstaffed at many times it should’ve been. We couldn’t order food from the restaurants and coffee bar. What good is that if there’s NO FRIDGE OR MICROWAVE in the rooms? 4. The staff kept me on hold for 40 minutes when I tried to call about an issue with our room, only for her to hang up and not answer again after being on hold for 40 minutes. This hotel is a headache, not up to any standard of living, and is unsafe for travelers. And no discount or refund was issued for our many inconveniences. BEWARE AND BOOK SOMEWHERE ELSE. P.S. we googled the hotel and a little girl recently was KILLED in the pool. no wonder this place has bad vibes.
Hotel Management 于 2024年05月10日 的回复
Thank you Daniel for your honest review. Some things are beyond our control when nature is taking its course such as the terrible weather we experienced. We do regret our property did not exceed your expectations during your time with us.

10/10 超赞

Aaron

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed the scenery and the art displayed in the hotel.
2024 年 4 月入住 4 晚
Hotel Management 于 2024年05月4日 的回复
You are awesome Aaron and we appreciate you and your wonderful review!! We look forward to welcoming you back in the near future!!

6/10 一般

Marisol

2024 年 5 月入住 2 晚
Hotel Management 于 2024年05月16日 的回复
Thank you Marisol for the review. We do hope to have the opportunity to welcome you back in the near future for an exceptional experience.

2/10 糟糕

Eugenia

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I never stayed there Expedia messed up my Reservation and trip
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月4日 的回复
Please reach out to Expedia Eugenia to correct your reservation.

10/10 超赞

Alfredo Ramos

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Lashay 于 2024年05月2日 的回复
Thank you for staying with us.

10/10 超赞

Shaunte

满意:员工和服务,清洁度
不满意:住宿条件和设施
The pool was down unfortunately and the reason I booked to have some pool time but the rest of the hotel was nice.
2024 年 4 月入住 3 晚
Ms. Payne 于 2024年04月29日 的回复
Hello Shaunte thank you for your feedback. We apologize for the inconvenience of the pool being temporarily down at this time. Thank you for enjoying your time here at the Doubletree-Brookhollow and we hope to see you again soon.

8/10 还可以

Aja

与配偶出行, 团体旅客
满意:员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 4 晚
Ms. Payne 于 2024年04月29日 的回复
Thank you for staying here at the Doubletree Brookhollow Ms. Aja. Your feedback is very important to our staff. Thank you.

2/10 糟糕

Rudibeth

团体旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
I called before booking this hotel and asked if the pool was open and they said yes. When we get there, the pool was completely closed and we were told it was “under construction”. This was a lie. The hotel is going through a lawsuit and it’s all over the news as to what happened in the pool. It was absolutely horrible. The hotel should not haven been opened after what had happened. Never booking here again. Bartender at the hotel bar was absolutely phenomenal though. Only good thing about this hotel.
2024 年 4 月入住 4 晚
Hotel Management 于 2024年04月27日 的回复
Thank you Rudibeth for the honest feedback. We do regret you were unable to enjoy all of the amenities we offer during your time with us. We do hope you give us another stay in the future to have an awesome experience.

6/10 一般

Joyce

满意:清洁度
不满意:员工和服务
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月27日 的回复
Thank you for the review Joyce. We do hope to have the opportunity to welcome you back in the near future.

4/10 很差

Jaleshia

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The overall inside downstairs was beautiful and the staff were friendly. The downfall was in the room itself. The shower had mold in the bottom corner. The sink water never got hot and it drained slowly. The bed and tv were awkwardly placed. The tv was on the far right and the bed was on the far left so it made it difficult watching tv. Then by the ice machine the floor was very dirty.
2024 年 4 月入住 4 晚
Hotel Management 于 2024年04月27日 的回复
Thank you for the honest feedback Jaleishia. We do regret our property did not exceed your expectations. Your reviews help our team improve our facilities and guest experience. We do hope to have the opportunity to welcome you back in the near future.

10/10 超赞

Lesly

与家人出行
满意:住宿条件和设施,清洁度
The pool was closed but the receptionist was so nice & gave us permission to use the sister hotel’s pool next door
2024 年 4 月入住 2 晚
Ms. Payne 于 2024年04月23日 的回复
Thank you for your feedback, Ms. Lesly. We are here to make sure our customer service to our guest is over the top. We are excited you enjoyed your stay, and we hope to see you again soon. Thank you!

10/10 超赞

Jamaica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The building was pretty
2024 年 4 月入住 3 晚
Ms. Payne 于 2024年04月23日 的回复
Thank you, Jamaica! Please come visit us again soon!

6/10 一般

Marcayla

与配偶出行
The pool was closed , the elevator wasn’t working all the time
2024 年 4 月入住 3 晚
Ms. Payne 于 2024年04月23日 的回复
Thank you for your feedback, Ms. Marcayla it is very important to us. We apologize for the inconvenience this may have caused you. The issue has been addressed and we hope to see you again in the future. Thank you!

8/10 还可以

Katie

与配偶出行
满意:清洁度
We were worried about the place based on some of the reviews, but other than being extremely dated, the hotel was very clean and was perfectly fine for the overnight trip we had there. The parking lot was gated and had a parking attendant stationed.
2024 年 4 月入住 1 晚
Ms. Payne 于 2024年04月23日 的回复
Thank you, Ms. Katie we greatly appreciate your feedback. We our happy you enjoyed your stay here with us here at the Doubletree-Brookhollow. Please come back and visit us again soon. Thank you!

2/10 糟糕

Angela

2024 年 4 月入住 3 晚
Ms. Payne 于 2024年05月13日 的回复
Thank you for your feedback and staying at the Doubletree-Brookhollow.

10/10 超赞

Sekayi

2024 年 4 月入住 3 晚
Ms. Payne 于 2024年05月13日 的回复
Thank you for staying with us at the Doubletree and for the feedback.

8/10 还可以

Ashanti,Fort Myers

满意:员工和服务,清洁度
The staff has really great hospitality. I just don’t like how you have to request housekeeping to clean your room
2024 年 4 月入住 4 晚
Ms. Payne 于 2024年04月23日 的回复
Hello Ms. Ashanti, we apologize for the inconvenience. And appreciated your feedback. We will take the time to look into this matter. We hope you can come back and give us another visit. Thank you.

6/10 一般

tenisha

与家人出行
满意:清洁度
We booked the hotel for a staycation solely for the use of the lazy river pool which wasn't even available to use which was very disappointing. The restaurant was good so was the bar rooms we comfy but only 1 elevator worked which was also annoying. Had to ask front desk staff several times for toilet paper & extra towels. I suggest calling to make sure pool is up and running before booking.
2024 年 4 月入住 2 晚
Ms. Payne 于 2024年04月24日 的回复
Thank you for you feedback Ms. Tenisha. We deeply apologize for the inconvenience this may have caused doing your stay. We will be looking into this matter. Thank you for staying at the Doubletree-Brookhollow.

10/10 超赞

Tecilia

2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月12日 的回复
Thank you Tecilia for wonderful review. We are pleased you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future.

10/10 超赞

Analuisa,Bloomfield

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Ms. Payne 于 2024年04月23日 的回复
Thank you, Ms. Analuisa! Your feedback is very important to us. Please come back and visit us again soon.

2/10 糟糕

Amber

不满意:住宿条件和设施,清洁度
Elevator barely worked then we had to walk up 5 story of steps toilet barely flushed I wouldn’t recommend this place to nobody horrible but the bar and the food was amazing especially the crab cakes
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月21日 的回复
Thank you Amber for the honest feedback. We do regret our property did not exceed your expectations. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

6/10 一般

CARLOS,MONTERREY

与配偶出行
满意:员工和服务,清洁度
Primero area de la alberca cerrada,la máquina de hielo no funcionaba, el estacionamiento pagas $10.00 dlls diarios . El personal muy amable
2024 年 4 月入住 4 晚
Ms. Payne 于 2024年04月23日 的回复
Hello Carlos thank you for your feedback it is very important to us. We will be looking into this matter. Thank you for staying at the Doubletree-Brookhollow. Thank you!

8/10 还可以

Elizabeth

与家人出行
After reading the reviews on this hotel I was extremely worried I had booked a flop. The staff was very nice and accommodating. They gave me silverware when I asked and did not ignore us. The room did have a smell when we got in but it died down after a while. The room was 84 degrees when we walked in but the AC kicked on and cooled it down. Not a bad place for a short stay.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月20日 的回复
Thank you Elizabeth for the awesome review and honest feedback!! We are pleased you enjoyed your stay with us. We look forward to welcoming you back in the near future

6/10 一般

Pete

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Paying to park was so so, breakfast was misleading. First time at a Hilton base hotel for me that wasn’t complementary.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月20日 的回复
Thank you for the honest feedback Pete. The feedback you provide helps us to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

10/10 超赞

Cathy

2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月10日 的回复
Thank you Cathy for the awesome review!! We look forward to welcoming you back in the near future.

8/10 还可以

le

2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月10日 的回复
Thank you for the wonderful review Le. We hope to have the opportunity to welcome you back in the near future for another awesome visit.

6/10 一般

Jason

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月20日 的回复
Thank you Jason for the review. We do hope to have the opportunity to welcome you back in the near future for a wonderful stay with us.

10/10 超赞

Jaila

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月20日 的回复
Thank you Jaila for the awesome review!! We hope to have the opportunity to welcome you back in the near future for another awesome stay.

6/10 一般

Linda,E. Setauket

满意:员工和服务,清洁度
The hotel was very nice, clean, but some things needed updating. However the pool was not operational and the traffic noise from the highway was loud all night long.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月20日 的回复
Thank you Linda for providing your honest review. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience.

10/10 超赞

nedra

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was really clean and quiet the staff was friendly check in was extremely easy and fast , would definitely stay here again thanks to the entire staff
2024 年 4 月入住 3 晚
Ms. Payne 于 2024年04月18日 的回复
Thank you, Ms. Nedra, we are excited you enjoyed the staff at the hospitality. It has been a pleasure having you stay at the Doubletree-Brookhollow. Please come back and visit us again soon! Thank you!

8/10 还可以

Ehsan

满意:住宿条件和设施,清洁度
There ls no includ the breakfast
2024 年 4 月入住 1 晚
Ms. Payne 于 2024年04月17日 的回复
Hello Ehsan thank you for staying at the Doubletree-Brookhollow. We apologize if we did not meet your expectations here at the Doubletree. Thank you for your feedback it is very important to us. Thank you

2/10 糟糕

Destiny

团体旅客
不满意:清洁度、服务设施、住宿条件和设施
The service was horrible and girl that works at the bar was rude. We asked for a fork and she said we couldn’t have one but then we said if we buy a dessert can we have one and she said yes. That is ridiculous. Also we asked for towels and they told us we had to go get them. Everyone seemed like they didint want to work every time we went downstairs staff looked like they were just chilling at the front desk like it was some sort of hang out spot.
2024 年 4 月入住 3 晚
Ms. Payne 于 2024年04月18日 的回复
Thank you, Destiny, for your feedback. This information is very important to us, and we be looking into this matter. We thank you for staying with us here at the Doubletree-Brookhollow. Please come back and visit we guarantee you have a more pleasant experience.

8/10 还可以

Waudazja

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Ms. Payne 于 2024年04月17日 的回复
Thank you for your feedback Waudazja it is very important to us here at the Doubletree-Brookhollow.