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关于休斯顿西北 - CY - 菲尔伊克诺郊外小屋套房旅馆的点评

2.5 out of 5

点评

8.2

很好

10 分 - 超赞。279 条好评,共有 581 条点评" "
8 分 - 还可以。169 条好评,共有 581 条点评" "
6 分 - 一般。54 条好评,共有 581 条点评" "
4 分 - 很差。31 条好评,共有 581 条点评" "
2 分 - 糟糕。48 条好评,共有 581 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

8.6/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

KAI CHEN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
櫃台接待人員非常親切,房間環境舒適不錯。
Manager 于 2018年04月23日 的回复
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 还可以

Alexis

满意:员工和服务,清洁度
2024 年 3 月入住 2 晚
Manager 于 2024年03月16日 的回复
Hello Alexis, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Faviana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 1 月入住 2 晚
Customer Care Team 于 2024年02月2日 的回复
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 很差

真实旅客

不满意:清洁度、住宿条件和设施、客房舒适度
Lots of roaches. Looked like it wasn’t clean from before and the towels were yellow and just not clean
2024 年 1 月入住 5 晚
Manager 于 2024年02月1日 的回复
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 糟糕

alexis,Fort Worth

不满意:清洁度、员工和服务、住宿条件和设施
We were placed in a smoking room even though I explained my children have asthma, then was told I could be placed in a one bed room non smoking but clearly I book a double bed for a reason there was 4 people. I asked for a refund so I could get a new room and the desk clerk argued with me for ever. I started recording and made him sign a paper stating I did not stay and he STILL charged me. This smoking room was so bad the moment we walked in I got a head ache and my daughter needed her inhaler. It looks like the roughest hotel in the area, hair on the bed, broken furniture… sticky floors. It was horrible for the 13 seconds we were in there
2024 年 1 月入住 2 晚
Manager 于 2024年01月27日 的回复
Hello alexis,We apologize for the inconvenience you experienced during your stay. Our hotel strives to provide a comfortable and enjoyable experience for all our guests. We regret that there was a miscommunication regarding your room preferences. We kindly request you to reach out to our management team, who will be more than willing to address your concerns and provide a resolution. We appreciate your feedback and will take it into consideration for future improvements.

2/10 糟糕

Mario Alberto

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible hotel
Horrible habitación nunca jalo la calefacción, olía a cigarro, el extractor del baño hacía demasiado ruido, no se podía usar y al ir a pedir cambio de habitación me dijo que no había otra que solo era esa, cuando obvio si había, en la madrugada nos levantamos porque se estaban peleando afuera de nuestro cuarto, y tod la noche olía a Mari h Ana, horrible hotel nunca vayan, atención pésima
2023 年 12 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Mario Alberto, We apologize for any inconvenience you may have experienced during your stay. We regret to hear about the issues with the room's heating, odor, bathroom extractor, and noise disturbances. Our hotel strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will address these concerns with our team. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

2/10 糟糕

DeMarques

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 5 晚
Manager 于 2024年02月1日 的回复
Hello DeMarques, We're sorry to hear that your experience at our hotel fell short of your expectations. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have. We strive to provide excellent service and would appreciate the opportunity to make things right.

6/10 一般

Sia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2023年12月28日 的回复
Hello Sia,We appreciate you choosing our hotel for your stay and we are glad to have accommodated you. We welcome any feedback you may have from your experience and encourage you to reach out to us directly so we can address any areas for improvement. We look forward to hearing from you and hope to welcome you back in the future.

2/10 糟糕

lashonda

2023 年 12 月入住 1 晚
Manager 于 2023年12月28日 的回复
Hello lashonda,We're sorry to hear that your experience with us was not up to par. We encourage you to reach out to our hotel directly so we can better understand the issues you encountered and find a way to make it right.

10/10 超赞

Fannie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2023年12月19日 的回复
Hello Fannie,We are thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and it is always wonderful to know that we have met your expectations. Should you have any further suggestions or comments, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

4/10 很差

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Guest Experience Team 于 2023年12月16日 的回复
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 超赞

Irene

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was great n all. Rooms were clean, no nasty odors. Like all hotels are so different. So decided to extend the stay :) Thank u :)
2023 年 12 月入住 1 晚
Manager 于 2023年12月9日 的回复
Hello Irene,Thank you for your positive feedback on your recent stay with us! We are delighted to hear that you found the rooms clean and free from any unpleasant odors. It's great to know that you enjoyed your stay so much that you decided to extend it. We appreciate your kind words and hope you will choose us again for your future stays.

10/10 超赞

Ade

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good job
2023 年 11 月入住 1 晚
Manager 于 2023年12月7日 的回复
Hello Ade,We appreciate your feedback and are glad to hear that you had a positive experience at our hotel. Thank you for choosing to stay with us.

2/10 糟糕

Rico

与配偶出行
不满意:员工和服务
At 6:00 p.m. I received a call from the Manager asking me what time I was checking in. I didn't know the exact time. He told me he was cancelling my reservation since the debit card I had posted to hold my room didn't have sufficient funds. I had intended to use my bank card to pay for the room. But I told him "to go ahead and cancel the room."
2023 年 11 月入住 1 晚
Manager 于 2023年12月2日 的回复
Hello Rico, We apologize for any inconvenience you may have experienced with your reservation. We recommend providing a valid credit card with sufficient funds to ensure a smooth check-in process. If you have any further concerns or need assistance with future reservations, please do not hesitate to contact our management.

10/10 超赞

Jonetria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2023 年 11 月入住 2 晚
Customer Care Team 于 2023年11月28日 的回复
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

8/10 还可以

Ian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice and quiet. the area doesn’t necessarily seem safe if it wasn’t for the reassurance of the staff and flood lights and cameras that the property has invested in.
2023 年 11 月入住 1 晚
Guest Experience Team 于 2023年11月28日 的回复
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

2/10 糟糕

Maged

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was the worse hotel I have ever had..I couldn’t stand the smell of the room,The smell of urine fills the entire room..the staff didn’t wanna help and tried to use my money
2023 年 11 月入住 1 晚
Manager 于 2023年11月21日 的回复
Hello Maged, We apologize for any inconvenience you may have experienced during your stay. Please note that we strive to ensure a pleasant and comfortable environment for all our guests. We regret any odor concerns you encountered and assure you that our housekeeping team conducts regular inspections to maintain cleanliness standards. We are sorry if you felt that the staff did not assist you appropriately; we strive to provide exceptional service to all our guests. Please contact our management team directly to discuss your concerns further.

10/10 超赞

Jose

2023 年 11 月入住 1 晚
Manager 于 2023年12月10日 的回复
Hello Jose,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had an excellent experience! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay!

8/10 还可以

Frank

满意:客房舒适度
不满意:住宿条件和设施,员工和服务
2023 年 11 月入住 2 晚
Manager 于 2023年11月19日 的回复
Hello Frank,Thank you for sharing your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide exceptional service to all our guests and we apologize for any inconveniences you may have experienced. We appreciate your valuable input and will use it to improve our services.

10/10 超赞

Jadaihya

2023 年 11 月入住 1 晚
Manager 于 2023年12月8日 的回复
Hello Jadaihya,We are delighted to learn that you had a fantastic experience during your stay with us! We strive to provide exceptional service and a comfortable environment for all our guests. We can't wait to welcome you back!

10/10 超赞

Juan,Denver

满意:住宿条件和设施,清洁度
2023 年 11 月入住 2 晚
Manager 于 2023年11月16日 的回复
Hello Juan,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 糟糕

Tina

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty
Really a dirty place. Picture on wall had busted glass inside. Staff was rude. No room service. No coffee or breakfast. Manager said he had to order coffee. Coffee did come the last day we were there.
2023 年 11 月入住 5 晚
Manager 于 2023年11月9日 的回复
Hello Tina, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback regarding the cleanliness and the broken picture, and we will address these concerns with our housekeeping team. We apologize if our staff did not provide the level of service you were expecting. Please note that our hotel does not offer room service or breakfast, as stated on our website. We value your feedback and will use it to improve our services.

6/10 一般

Keyara

满意:客房舒适度
不满意:员工和服务,清洁度
2023 年 11 月入住 2 晚
Manager 于 2023年11月9日 的回复
Hello Keyara,Thank you for taking the time to share your exceptional experience at our hotel! We are thrilled to hear that you had such a positive stay with us. It was a pleasure having you as our guest and we hope to welcome you back in the future for another outstanding stay!

10/10 超赞

Arianna N

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月21日 的回复
Hello Arianna N,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

6/10 一般

Joel

2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello Joel,Thank you for your feedback. Please let us know what we can do to improve your experience.

6/10 一般

Joseph

与家人出行
不满意:住宿条件和设施,清洁度
Room smelled like cigarettes, burn holes all over the comforter, paint chipped all off the door
2023 年 9 月入住 1 晚
Manager 于 2023年10月5日 的回复
Hello Joseph ,Hello Joseph, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 超赞

Charles

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always quiet. Nice rooms.
2023 年 9 月入住 1 晚
Manager 于 2023年09月28日 的回复
Hello Charles,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 超赞

Charles

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet.. nice room and big tv.. have a living quarters.. was nice
2023 年 9 月入住 1 晚
Manager 于 2023年09月23日 的回复
Hello Charles,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and also our tv. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 很差

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Regretable and horrible!
Very unprofessional front staff. Tv remote not working, tries calling front desk but phone in room dead, no dial tone, had to call with personal phone. Was told management aware of phone after the batteries were replaces in remote. Surprisingly phone rang in room in the morning to remind of check out but dead when you try to dial out. Room was shabby, bes uncomfortable and banging noises all through the night. I had no idea this was one of those hourly rental motels, so you can imagine how its kept. Never booking this hotel ever again. Advice to anyone to stay clear if you have standards. Only booked because it was closer home because my ac went out in home. You get what you pay for, being cheap.
2023 年 9 月入住 1 晚
Customer Care Team 于 2023年09月19日 的回复
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not the property for you
Very disappointed with our stay , we checked out 1 day early due to the conditions ( lost 1 nights rate) . The property looked as if it was used for ppls long term homes . Very run down with bugs (roaches & another bug I could not identify) . No breakfast at all only poorly hand written signs taped on the wall saying No breakfast coffee only 24hrs . Iron, ironing board & blow dryer did not work . With us traveling almost 1200 miles by car it was worth packing up after our event and heading bk home early because the stay was not pleasant at all .
2023 年 8 月入住 3 晚
Manager 于 2023年08月30日 的回复
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 一般

Anh Thuy

2023 年 8 月入住 2 晚
Manager 于 2023年08月27日 的回复
Hello Anh Thuy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

Jhanuell

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is amazing , the area is amazing and ducted off. It’s all around peaceful
2023 年 8 月入住 7 晚
Manager 于 2023年08月10日 的回复
Hello Jhanuell,Know that your voice is of tremendous importance to us and we value your comments about our staff as well as our area. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 超赞

Kelly

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
no breakfast
2023 年 8 月入住 1 晚
Manager 于 2023年08月11日 的回复
Hi Kelly,Thank you for sharing with us and we are sorry to hear you did not experience our breakfast services. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 超赞

Christopher

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The most relaxing sleep and quietness we have had.
2023 年 8 月入住 1 晚
Manager 于 2023年08月8日 的回复
Hello Christopher,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 糟糕

TAMMIE

与配偶出行
不满意:服务设施,清洁度
Barely clean
2023 年 8 月入住 2 晚
Manager 于 2023年08月9日 的回复
Hello TAMMIE, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 很差

Roseanna

满意:员工和服务,清洁度
不满意:客房舒适度
2023 年 8 月入住 2 晚
Manager 于 2023年08月7日 的回复
Hello Roseanna,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 超赞

Monica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, nice rooms and very affordable. Nice and quiet all 4 days I stayed. Will stay again.
2023 年 5 月入住 3 晚
Manager 于 2023年08月7日 的回复
Hello Monica,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 超赞

Sheila

2023 年 7 月入住 2 晚
Manager 于 2023年08月19日 的回复
Hello Sheila,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 糟糕

Jorge

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
The place was dirty with bogus, and the management refuse to work with you. Somethings worse take it or leave it.
2023 年 7 月入住 2 晚
Manager 于 2023年07月19日 的回复
Hello Jorge, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 很差

Erica

2023 年 7 月入住 1 晚
Manager 于 2023年09月2日 的回复
Hello Erica,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 还可以

George

满意:清洁度、员工和服务、住宿条件和设施
No breakfast
2023 年 7 月入住 3 晚
Manager 于 2023年07月12日 的回复
Hi George,Thank you for sharing with us and we are sorry to hear you did not experience our breakfast services. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 超赞

Travis

2023 年 7 月入住 1 晚
Manager 于 2023年07月7日 的回复
Hello Travis,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

Star

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
I enjoyed my stay! I would stay again and again!!!
2023 年 6 月入住 14 晚
Customer Care Team 于 2023年07月5日 的回复
Dear guest, we're thrilled to hear that you had such a fantastic stay with us! It's always a pleasure to receive positive feedback from our guests, and we're delighted that you would choose to stay with us again in the future. Providing a memorable experience and ensuring your comfort is our top priority, and we're glad we were able to meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for many more enjoyable stays in the future!Best Regards,Customer Care Team

10/10 超赞

Fannie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Manager 于 2023年07月5日 的回复
Hello Fannie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

Fannie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Manager 于 2023年06月27日 的回复
Hello Fannie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 还可以

Manuel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Manager 于 2023年06月22日 的回复
Hello Manuel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
No comments
2023 年 6 月入住 1 晚
Manager 于 2023年06月19日 的回复
Hello John,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 还可以

KEVIN E.

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Rooms are fairly new and clean, customer services were good, check in and out was efficient. Basically an adequate hotel in all respects.
2023 年 6 月入住 1 晚
Manager 于 2023年06月17日 的回复
Hello KEVIN E.,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 超赞

juan

2023 年 6 月入住 1 晚
Manager 于 2023年06月27日 的回复
Hello juan,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 糟糕

Aaron

2023 年 5 月入住 4 晚
Manager 于 2023年06月13日 的回复
Hello Aaron, Thank you for sharing this rating, and we welcome you to visit us again anytime.