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关于休斯敦市中心大使套房酒店的点评

3.5 out of 5
休斯敦市中心大使套房酒店
1515 Dallas St, Houston, TX

点评

8.8

超赞

10 分 - 超赞。847 条好评，共有 1303 条点评" "
8 分 - 还可以。249 条好评，共有 1303 条点评" "
6 分 - 一般。101 条好评，共有 1303 条点评" "
4 分 - 很差。59 条好评，共有 1303 条点评" "
2 分 - 糟糕。47 条好评，共有 1303 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Felicia

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚

8/10 还可以

George

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Good location to downtown and University of Houston. Nice eating area with good breakfast selection.
2024 年 5 月入住 2 晚
JH 于 2024年05月13日 的回复
Thank you for your four-star review. We appreciate titWe hope to welcome you back soon!

10/10 超赞

Mauricio G

与家人出行
满意：住宿条件和设施，服务设施
不满意：清洁度
The room wasn’t clean at all.
2024 年 4 月入住 2 晚
JH 于 2024年05月13日 的回复
Thank you for your five-star review. We appreciate titWe hope to welcome you back soon!

6/10 一般

Matthew

满意：清洁度
Being in such close proximity, across street from main entrance, to a major electrical power substation is the only drawback to an excellent downtown Houston location.
2024 年 4 月入住 1 晚
JH 于 2024年05月2日 的回复
Thank you for telling me of your visit and your thoughts. The positive to the location is that, since opening, the hotel has not had one episode of power service despite hurricanes and other disasters in the market. We have always been open for guests in need.I hope to welcome you back soon!

8/10 还可以

Bermary

团体旅客
满意：清洁度、服务设施、住宿条件和设施
The stay was great. The only issue we had was Expedia states there is electric charging on site which at embassy suites there is NO charging. It was an inconvenience to us. Overall we are content with our stay. Very close to Toyota arena
2024 年 4 月入住 1 晚
JH 于 2024年05月1日 的回复
Thank you for the four-star review and kind words about your visit. I apologize that the charging station is inoperable - we are working to remedy this.We hope to welcome you back soon!

10/10 超赞

Wei

与家人出行, 与配偶出行, 商务旅客
Location
2024 年 4 月入住 1 晚
JH 于 2024年04月30日 的回复
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!

10/10 超赞

Kelli

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
We enjoyed this hotel. Easy access to dining, clubs and etc. I do recommend this hotel.
2024 年 3 月入住 3 晚
JH 于 2024年04月22日 的回复
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 超赞

Rachelle

2024 年 4 月入住 3 晚
JH 于 2024年05月13日 的回复
Thank you for your five-star review. We appreciate titWe hope to welcome you back soon!

8/10 还可以

franck

满意：住宿条件和设施，清洁度
Overall good
2024 年 4 月入住 2 晚
JH 于 2024年04月22日 的回复
Thank you for your four-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 超赞

sean，Pineville

与家人出行
满意：住宿条件和设施，清洁度
Great place to stay in Downtown Houston
2024 年 4 月入住 2 晚
JH 于 2024年04月22日 的回复
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 超赞

Cassandra Monique

满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
JH 于 2024年04月16日 的回复
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Lewis

与家人出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Very nice and clean. Smelled great
2024 年 4 月入住 2 晚
JH 于 2024年04月11日 的回复
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

8/10 还可以

Lolita

2024 年 4 月入住 3 晚
JH 于 2024年04月30日 的回复
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 超赞

Troy

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great stay. Room was little too hot due to thermostat can only adjust to 67 degrees
2024 年 4 月入住 2 晚
JH 于 2024年04月8日 的回复
Thank you for your five-star review and your kind words - we appreciate it. We are disappointed to hear of the AC unit but will get someone on that immediately.We hope to welcome you back soon!

8/10 还可以

Shirlene

2024 年 4 月入住 1 晚
JH 于 2024年04月30日 的回复
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 超赞

Elise

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Loved everything about this hotel. Staff was amazing and went above and beyond. The breakfast was delicious and so nice. Rooms were clean and laid out nicely. Will be staying here again!
2024 年 4 月入住 1 晚
JH 于 2024年04月4日 的回复
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 超赞

Bridget

满意：住宿条件和设施，清洁度
2024 年 3 月入住 3 晚
JH 于 2024年04月4日 的回复
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 超赞

Lee，dix hills

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This property was very clean. Tje staff was super nice, the bar had great drinks and when we had dinner at the restaurant the food was very tasty and quick service
2024 年 3 月入住 3 晚
JH 于 2024年04月2日 的回复
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 超赞

Chiara

与家人出行, 带宠物出行
满意：住宿条件和设施，清洁度
Beautiful hotel in downtown with large and comfortable bedroom and great breakfast included!
2024 年 3 月入住 2 晚
JH 于 2024年04月2日 的回复
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 超赞

Luis

满意：住宿条件和设施，清洁度
great experience
2024 年 3 月入住 1 晚
JH 于 2024年04月1日 的回复
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Jill

满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
JH 于 2024年04月1日 的回复
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Mary

满意：住宿条件和设施，清洁度
Very clean
2024 年 3 月入住 1 晚
JH 于 2024年04月1日 的回复
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Michael E.

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Nice staff
2024 年 3 月入住 5 晚
JH 于 2024年03月27日 的回复
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Stacy

2024 年 3 月入住 1 晚
JH 于 2024年04月8日 的回复
Thank you for your five-start review - we appreciate it,We hope to welcome you back soon!

6/10 一般

Mark

2024 年 3 月入住 1 晚
JH 于 2024年04月8日 的回复
Thank you for taking our hotel survey - would you kindly take a moment to advise us why you scored as you did? We would appreciate it.We hope to welcome you back soon!

10/10 超赞

Moheb

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Clean hotel, great location
2024 年 3 月入住 2 晚
JH 于 2024年03月8日 的回复
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 超赞

Tom

Great
2024 年 2 月入住 1 晚
JH 于 2024年03月7日 的回复
Thank you for your five-point score and 'great ' comment - we appreciate it. We hope to welcome you back soon!

10/10 超赞

Evelyn，Waco

满意：住宿条件和设施，清洁度
Parking was very expensive
2024 年 3 月入住 1 晚
JH 于 2024年03月17日 的回复
Thank you for your five-star review as well as your comment about parking pricing. As a downtown property, we provide safety and security for your vehicle while you are visiting rather than have you park at a surface lot, open to the elements.We hope to welcome you back soon!

10/10 超赞

KATY

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
I love everything about the Embassy. This is my first time at this location but it went well. Receptionist was friendly and funny, and made check in run smoothly. I will be coming back.
2024 年 2 月入住 1 晚
JH 于 2024年03月1日 的回复
Thank you for your five-star review and your kind words - we appreciate it. AND, we are thrilled to h ear that you are coming back!See you soon!

10/10 超赞

John

2024 年 2 月入住 3 晚
JH 于 2024年03月21日 的回复
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 超赞

Laferris

与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Everything was nice
2024 年 2 月入住 2 晚
JH 于 2024年02月26日 的回复
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 超赞

Laura

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Easy check-in, very clean. Restaurant at the hotel was superb.
2024 年 2 月入住 1 晚
JH 于 2024年02月26日 的回复
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

2/10 糟糕

Adjunda

与家人出行
不满意：住宿条件和设施，清洁度
Had a horrible experience, it was so bad that we left a day early even though the room was already paid for. This is an honest review…probably the worse experience I’ve had in a long time
2024 年 2 月入住 2 晚
JH 于 2024年02月19日 的回复
Thank you for telling me of your visit. I am so sorry that you were not happy with this experience. What caused this issue for you?I look forward to hearing from you

10/10 超赞

michael

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
JH 于 2024年02月19日 的回复
Thank you for your five star review - we appreciate it.I hope to welcome you back soon!

10/10 超赞

Ronald

商务旅客
满意：客房舒适度，清洁度
Booked last minute and these guys were super friendly. The room was much nicer than I expected and the breakfast was very good.
2024 年 2 月入住 2 晚
JH 于 2024年02月14日 的回复
Thank you for your ten-point rating - we appreciate it.We hope to welcome you back soon!

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，清洁度
Breakfast
It had better that hotel can prepare different dish at breakfast during continuous stays.
2024 年 2 月入住 3 晚
JH 于 2024年02月12日 的回复
Thank you for telling me of your visit. I will present your comment to our food and beverage team to see what new ideas they can create.I hope to welcome you back soon!

10/10 超赞

Gloria

2024 年 2 月入住 1 晚
JH 于 2024年03月21日 的回复
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 超赞

Brooks

与家人出行
满意：客房舒适度，清洁度
2024 年 2 月入住 1 晚
JH 于 2024年02月5日 的回复
Thank you for your ten-point review - we appreciate it.We hope to welcome you back soon!

2/10 糟糕

Sylviani

不满意：住宿条件和设施
First we checked in late was 1am and was raining so bad and getting inside FANCY hotel with someone stand up at the valley service station no say nothing to their guests! And I walked in with my daughter push the heavy car and was hard to move around, he just us that way!! Like point it to us the way rudely. And then I was check out early find out the elevator not working so we have to walking through the stairs and find out a lot of guests at the stair with their pajama and pillow said there a fire alarm went on!! And no one call us to the room!! No body evacuate us at the room!! How danger is that when we found out at the downstairs so many fireman’s waking and running inside the hotel! And no one told or call us! We’d like the refunds for this stay, it was no worth it at all!! Embassy suit big hotel with the big name, is that really how you evacuated the situation?? Please we need the answer
2024 年 2 月入住 1 晚
JH 于 2024年02月5日 的回复
Thank you for telling me of your visit.I apologize that you were not welcomed and greeted warmly upon your arrival. I will speak with our valet. I understand that the occurrence of the fire alarm was an inconvenience you had not expected. Whenever an alarm goes off, all elevator systems are automatically shut down for the safety of all guests. Once the situation is identified and handled, we slowly bring power up so that all systems can be reinstated.As you made your reservation through a third party site, you must contact them for any refund. That is their protocol and we follow it.Once again, my apology

8/10 还可以

Shannon

与家人出行
满意：清洁度
Great location
Overall a great stay. Clean and spacious room, good customer service, yummy breakfast. Great location for downtown area.
2024 年 1 月入住 1 晚
JH 于 2024年01月22日 的回复
Thank you for taking our hotel survey.What can we do to earn a ten when you next visit?I hope to hear from you.

10/10 超赞

harvey

商务旅客
满意：服务设施
2023 年 12 月入住 1 晚
JH 于 2024年01月22日 的回复
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

8/10 还可以

Nicholas

团体旅客
满意：服务设施
2024 年 1 月入住 1 晚
JH 于 2024年01月22日 的回复
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 一般

Liz

满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚
JH 于 2024年01月22日 的回复
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 一般

Lana

与家人出行
One of the rooms in our reservation didn’t seem to be cleaned prior to arrival. Dog hair all over couch. Fake nail in bathroom. Valet did not have enough help for amount of people. Waited over an hour to get our vehicle.
2024 年 1 月入住 2 晚
JH 于 2024年01月22日 的回复
Thank you for telling me of your visit. I apologize that your suite was not cleaned as it should have been. I have reviewed this with our housekeeping team and the room attendant assigned to your room to ensure compliance with our cleaning protocols. I know that valet was difficult Sunday morning with the marathon blocking access to some of our off-site, secured parking. Once again, my apologies.

6/10 一般

Tom

2023 年 12 月入住 2 晚
JH 于 2024年01月11日 的回复
Thank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

6/10 一般

Sam

满意：客房舒适度，清洁度
breakfast experience
The accommodations were great. The breakfast experience was below par. This is the first Embassy Suites hotel where i was served at the all you cn eat buffet and the food was not hot.
2023 年 12 月入住 1 晚
JH 于 2024年01月11日 的回复
Thank you for telling me of your visit and for your kind words about our accommodations.I apologize that our breakfast food was not as hot as it should be. I have spoken with our team about this standard to ensure future compliance.I hope to welcome you back soon!

10/10 超赞

Gail C Johnson

与家人出行
满意：清洁度、服务设施、住宿条件和设施
I liked the fact people checked in on us during the stay with survey questions and the desk staff was extraordinary. Security even stay with us as we waited for our transportation for an early departure back home.
2023 年 12 月入住 3 晚
JH 于 2024年01月3日 的回复
Thank you for your five-star review and your kind words - we appreciate it. We hope to welcome you back in the near future.

2/10 糟糕

Melinda，Hurst

满意：住宿条件和设施，服务设施
不满意：清洁度
My biggest complaint is housekeeping, services and individuals walking into your room without announcing that they are coming in, which I find that to be a safety issue. I find it odd that a manager was not on duty doing business hours.
JH 于 2024年02月5日 的回复
Thank you for telling me of your visit.I apologize that our attendant did not properly acknowledge entry. When did this occur? I look forward to your response.

8/10 还可以

Elias

与家人出行
满意：清洁度
Family new years trip
Booked a night stay on way home from Louisiana . Hotel and amenities were nice and bedding was comfortable. My only complaint would be the AC. Our room felt like no AC was on even though the thermostat said it was on high and at 66. Front desk must control the ac and not each room individually bc it really made the trip uncomfortable.
2023 年 12 月入住 1 晚
JH 于 2024年01月3日 的回复
Thank you for telling me of your visit. I am so sorry to hear of the AC issue - my apologies that it made you uncomfortable.I do hope you will give us a second chance.

8/10 还可以

Ozlem，Arlington Heights

与家人及幼儿出行
满意：住宿条件和设施，清洁度
Hotel is at good location, rooms are comfortable
2023 年 12 月入住 4 晚
JH 于 2024年02月5日 的回复
Thank you for your four star review and kind words - we appreciate them.I hope to welcome you back soon!