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关于汉普顿旅馆和套房-休斯敦糖地的点评

2.5 out of 5
汉普顿旅馆和套房-休斯敦糖地
218 Promenade Way, Sugar Land, TX

点评

8.8

超赞

10 分 - 超赞。169 条好评，共有 245 条点评" "
8 分 - 还可以。31 条好评，共有 245 条点评" "
6 分 - 一般。15 条好评，共有 245 条点评" "
4 分 - 很差。13 条好评，共有 245 条点评" "
2 分 - 糟糕。17 条好评，共有 245 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

4/10 很差

Janus

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The AC did not work. It remained the same temperature, fan blowed, but the room did not cool off. We only stayed one night so there was no time to get it resolved.
2024 年 5 月入住 1 晚

10/10 超赞

Waqas

2024 年 4 月入住 10 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property, friendly staff, good location.
2024 年 4 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Only advice is that the bathroom tub was very slippery without handrails.
2024 年 4 月入住 3 晚

8/10 还可以

Carol

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking lot lights were not on when i arrived at 10 pm.
2024 年 4 月入住 3 晚

8/10 还可以

Eric，Richmond

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thank you for your service
2024 年 4 月入住 2 晚

4/10 很差

Lacie

与家人出行, 商务旅客
不满意：服务设施，员工和服务
Check in was terrible. My son had an appt at a speciality clinic at 3:30. We arrived and were told we could not check in till 3. There was a line of people waiting. It was not until after 3 they started checking everyone in and people were cutting. Staff was not knowledgeable about how to operate the system. If I wouldn’t had already paid for my room I would have left. Will never stay here again.

10/10 超赞

Wendy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stay 2 nights there and I loved it. The breakfast was good and the room is clean & comfortable. There are all kinds of restaurants and an H.E.B. right next to the hotel. I will definitely stay there again!
2024 年 3 月入住 2 晚

2/10 糟糕

Rafael

2024 年 3 月入住 1 晚

10/10 超赞

Shamim，Davie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and spacious room. Good breakfast. Convenient location. A huge grocery store and some nice restaurants are at walking distance.
2024 年 3 月入住 1 晚

2/10 糟糕

Christopher

No TV, poor amenities
2024 年 3 月入住 1 晚

4/10 很差

Christopher

与家人出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
Didn’t get the room we reserved, there was no TV or phones at the hotel for four days. Hardly get the bathroom door open and close as it wouldn’t move on the tracks, toilet paper holder, kept falling off the wall every time someone use the restroom.no courtesy or discount was given at the hotel whatsoever, nor did they seem to care about our reservation through Expedia
2024 年 3 月入住 2 晚

10/10 超赞

Amy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect spot for the right price!
2024 年 3 月入住 3 晚
Hampton 于 2024年03月5日 的回复
thnk you!

10/10 超赞

Laurisa

The friendliness of the front desk. They went above and beyond.
2024 年 3 月入住 1 晚

8/10 还可以

Carol

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Sharebia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Filth in Sugarland!
I would never stay at that hotel again nor would I refer anyone there. The customer service was horrible, my room wasn’t ready when I arrived at 4:03. The room was dirty with someone makeup fingerprints, hair was in the shower, food particles were in the trash can, blood splatter was on the wall, and the tv was not working properly. I reported these issues and to no avail. That was valentine day weekend and it’s one I won’t forget! Never again!
Tv
Hair in shower
Blood splatter
Food left in trash can
2024 年 2 月入住 1 晚

10/10 超赞

Elizabeth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

10/10 超赞

Diamond

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2024 年 2 月入住 2 晚

10/10 超赞

Kristie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Asif

满意：住宿条件和设施，清洁度
This is my second stay at the property Nice and clean rooms and overall facility
2024 年 2 月入住 4 晚

2/10 糟糕

Tanna

与家人出行
满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
The room I booked and paid for was not available
I booked a two bed queen room. When I arrived they stayed they didn't have any queens and this is a common problem with third party booking because you guys never verify availability. The hotel said I could change if one became available. The next day I was told they definitely have two queen rooms and they would call me to switch. I explained I am uncomfortable sharing a bed. He stated he understood and would call me at 3 pm once the housekeepers have sent the list. They never called me. During check out, they again blamed you guys but no one has offered me any understanding about this terrible experience. I was actually needing another night but the lack of trying to accommodate me was horrible to say the lease
2024 年 2 月入住 2 晚

10/10 超赞

Corry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay at the Hampton Inn & Suites
Exceptionally great! The staff was amazing especially Trey/Trez at the front desk. The comfort and cleanliness was top notch. I will be back in April and May.
2024 年 2 月入住 2 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Candace

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 4 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Jun

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room and bathroom are clean. The bedding is comfortable.
2024 年 2 月入住 2 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Teresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Stay
2024 年 2 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Alexis

商务旅客
满意：清洁度、员工和服务、服务设施
Clean and affordable, nice staff, coffee always available in lobby! My room did have the toilet paper roll ripped off the wall, so upkeep needed.
2024 年 1 月入住 3 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Bevin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a pleasant stay here
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Evelin

满意：清洁度、员工和服务、住宿条件和设施
Joel the front desk employee was amazing! Since I called to confirm my stay he was very helpful! The checkout employee was amazing too did t get his name but he was amazing as well. Really enjoyed the stay here
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service and nice room.
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Reginald

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Ken

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

bahareh

满意：清洁度
2024 年 1 月入住 2 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Lanette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleasant stay
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Dana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was Awesome
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Ray

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect experience
Staff was very helpful and the room was clean and comfortable. I had a wonderful stay
2024 年 1 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Steven，Wichita

2024 年 1 月入住 2 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Saleem

2024 年 1 月入住 3 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had a quick one night stay. Fast check-in. Room was very clean and comfortable. Very quiet. I will definitely be back!
2023 年 12 月入住 1 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

8/10 还可以

WILLIAM Art

2023 年 12 月入住 4 晚
Cheriee 于 2024年02月13日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施
Great value!
2023 年 12 月入住 1 晚

10/10 超赞

Madison

2023 年 12 月入住 1 晚

8/10 还可以

Sammie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked all it
2023 年 12 月入住 1 晚

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Latoyia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service
2023 年 11 月入住 2 晚
Cheriee 于 2023年11月29日 的回复
Thank you! Glad you enjoyed your stay

10/10 超赞

VonNisha

满意：住宿条件和设施
2023 年 11 月入住 1 晚
Cheriee 于 2023年11月29日 的回复
Thank you! Glad you enjoyed your stay.

10/10 超赞

Kennith，Lumberton

2023 年 11 月入住 1 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Definitely recommend
Clean and upscale. Friendly staff.
2023 年 11 月入住 1 晚
Cheriee 于 2023年11月29日 的回复
Thank you! Glad you enjoyed your stay

2/10 糟糕

Louisa

不满意：员工和服务，清洁度
2023 年 10 月入住 4 晚

6/10 一般

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Keys to an Already Occupied/Unclean Room
We arrived at 5pm and had to wait to be greeted by the one front desk attendant. Then we got checked in with ease. We went up to our room with our keys just to find out we had been given keys to a room which was already occupied. There was trash and towels everywhere. We went downstairs to get a new room and had to wait a lot longer for the attendant to come back this time. When she finally did come back we were met with concern from the attendant, but she seemed to not fully believe us. She gave us a new room, but was not offering any way to make up for the mix up. We were not pleased with our experience.
2023 年 10 月入住 1 晚
Cheriee Williams -GM/Director of Sales 于 2023年10月20日 的回复
Good afternoon,i am so sorry you experienced this problem. We usually strive for excellence I will address thi with the staff.