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关于鹿园智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
鹿园智选假日套房酒店 - IHG 旗下酒店
201 W X St, Deer Park, TX

点评

8.8

超赞

10 分 - 超赞。207 条好评，共有 332 条点评" "
8 分 - 还可以。82 条好评，共有 332 条点评" "
6 分 - 一般。22 条好评，共有 332 条点评" "
4 分 - 很差。10 条好评，共有 332 条点评" "
2 分 - 糟糕。11 条好评，共有 332 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Marty

Enjoy staying here
2024 年 3 月入住 1 晚

10/10 超赞

Charlotte

与家人出行
2024 年 2 月入住 2 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚

2/10 糟糕

Veronica

与家人及幼儿出行, 与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The tv was not working and when we called to ask for help they told us to turn power strip off and on behind tv. When that didn’t do anything, we ask for a small compensation. They could not do anything because we booked through a 3rd party. So we laid in bed wirh no tv. Which should be a basic amenity in the room.
2024 年 1 月入住 1 晚
Michelle 于 2024年01月14日 的回复
Thank you for your response. We apologize for the inconvenience you experienced. We did offer to move you to a room across the hall from where you were located and you stated you didn’t want to move rooms. For the safety and security of our staff we cannot enter rooms after 10pm . We would love to see you again on your return from your cruise ! Have a great one !

6/10 一般

Tonisha，Warren

满意：员工和服务
不满意：服务设施
This hotel is an older property. There was black mold in the shower caulking. The water pressure in the bathroom was barely enough to wash your hands or brush your teeth. The room seemed clean. However, the carpet is old and stained and it just needs a refresh. I stayed for 4 nights and it served it's purpose. I would probably stay somewhere else next time. Breakfast is free and was ok.
2023 年 12 月入住 4 晚
Michelle 于 2024年01月3日 的回复
We appreciate your feedback and consistently look for ways to improve our guest experiences. We do hope to see you again in the future as it was a pleasure to have you !

10/10 超赞

Jim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Deer Park
Our stay was great. Room was clean staff was friendly. My issue is that I would have saved $20 plus the taxes if i would have booked with the Hotel directly.
2023 年 12 月入住 1 晚

10/10 超赞

Bobby

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚

10/10 超赞

Thomas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff Was very nice . Very clean ….NOVA & COOER approved
2023 年 10 月入住 3 晚

8/10 还可以

Franco

与家人出行
Very good
2023 年 10 月入住 1 晚
Michelle 于 2023年10月10日 的回复
Thank you so much for your review of our property ! We look forward to seeing you in the future and providing you an excellent stay .

10/10 超赞

Nan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel
2023 年 9 月入住 3 晚
Michelle 于 2023年10月10日 的回复
Thank you for your 5 star review. We always strive to provide our guests with an excellent experience and hope we get the chance to see you again in the future !

10/10 超赞

Bonghoi

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thank you
2023 年 9 月入住 1 晚
Michelle 于 2023年09月29日 的回复
Thank you so much for your superior review ! We look forward to seeing you again in the future.

10/10 超赞

Julie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Michelle 于 2023年09月29日 的回复
Thank you for your excellent review ! We hope to see you again the next time you are in Deer Park .

6/10 一般

Mohammed

与家人出行
满意：服务设施，员工和服务
The stay was clean and the staff were helpful. The mattresses were really uncomfortable as they were squeaky and too soft, hurting the back.
2023 年 9 月入住 1 晚
Michelle 于 2023年09月29日 的回复
Thank you for your review. We always strive to provide an excellent stay to all of our guests and so sorry for the failure to meet your bedding expectations. We hope you give us another chance to provide you with a great experience.

10/10 超赞

Charles H Noll

满意：清洁度、员工和服务、住宿条件和设施
easy peasy, friendly staff and close to my place of business
2023 年 8 月入住 4 晚
Michelle 于 2023年09月29日 的回复
Thank you for coming to see us again ! It is always a pleasure and we look forward to seeing you again.

10/10 超赞

Karen，Blue Mound

满意：清洁度、员工和服务、住宿条件和设施
Better than I thought. Clean rooms, nice amenities and friendly staff. Upper scale hotel for less. Would definitely recommend
2023 年 8 月入住 2 晚
Michelle 于 2023年08月31日 的回复
Hello Karen,Thank you so much for the excellent review. We cannot wait to see you again !

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We were in town to attend a party so we only stayed overnight. I chose this hotel for it’s convenience to our friend’s house and I was very happy with my choice. The front desk attendant was very friendly and welcoming. Check-in was easy. The property was well maintained and our room was very clean. I particularly liked how quiet our 2nd floor room was and our king size bed was so comfortable, we slept like babies! If we are ever in the area, I would definitely stay here again. Highly recommend.
2023 年 8 月入住 1 晚
Michelle 于 2023年08月31日 的回复
Hello Paul,We truly appreciate every excellent review we receive. I hope anytime you come and visit your friends or are just passing through , that you come and see us !

10/10 超赞

Brian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 5 晚

10/10 超赞

RAMASWAMY

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Had a pleasant experience
2023 年 4 月入住 1 晚
Michelle 于 2023年06月20日 的回复
Thank you so much ! we look forward to seeing you again in the future.

8/10 还可以

Jeff

2023 年 6 月入住 1 晚

4/10 很差

Mackenzie

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Beds are hard and not soft at all sadly. Breakfast sucked. Pool was green.
2023 年 5 月入住 1 晚

10/10 超赞

Juan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
ALL GOOD
2023 年 5 月入住 2 晚
Michelle 于 2023年05月21日 的回复
Thank you for your Awesome review ! We look forward to seeing you again in the future.

4/10 很差

Rebecca

与家人出行
不满意：住宿条件和设施，清洁度
The green pool and filthy hot tub. Room was ok except shower had an area that looked like it may be the start of black mold and the toilet having water issues and filling with water extremely slow so that you can flush it. I would like all or part of my money back.
2023 年 5 月入住 3 晚
Michelle 于 2023年05月21日 的回复
We always strive to provide an excellent experience for all our guests and sorry that we did not meet your expectations. If during your multiple day stay any of your issues were reported they would have been addressed in a timely manner. I do apologize and hope that we get to see you again and provide you with an excellent experience.

10/10 超赞

Giobanni

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 1 晚
Michelle 于 2023年05月21日 的回复
Thank you for your perfect rating. We hope to see you again in the future!

8/10 还可以

Romeo Manuel

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Mi estadia en Holiday Inn
En general el hotel bien, me hicieron un cobro de 15 por late check in, adicionalmente una hora antes del check out recibi llamada recordatorio que tenia que hacer el Check out a la 11, luego nuevamente unos 10 min antes de las 11 volvi a recibir el mismo recordatorio. Me parece muy incomodo que esten realizando este tipos de llamadas, mas cuando ya se tiene claro la hora de salida.
2023 年 4 月入住 1 晚
Michelle DeLaRosa-Garcia 于 2023年04月14日 的回复
Thank you for your review ! I apologize for the issues you had during your stay and have addressed them with the staff. We hope to see you again soon.

8/10 还可以

Kawanda

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Michelle DeLaRosa-Garcia 于 2023年04月14日 的回复
Thank you for your review ! We hope to see tyou again soon.

2/10 糟糕

Nicole

2023 年 3 月入住 2 晚

6/10 一般

Thomss

与家人出行
满意：客房舒适度
不满意：住宿条件和设施
Disappointed
Room shows need of updating, trash from previous guest was present. Water pressure was very weak and air conditioning was inconsistent. Dog was barking all night
2023 年 3 月入住 1 晚
Michelle 于 2023年03月21日 的回复
We are sorry you were disappointed in your stay. It is always our goal to provide exemplary service. If any of the issues were to be mentioned during your stay we would have been happy to resolve them in a timely manner. We hope that you give us another chance to provide you with an excellent experience.

4/10 很差

Jennifer

满意：清洁度、服务设施、住宿条件和设施
2023 年 3 月入住 1 晚

10/10 超赞

Raquel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This looked like a fairly new hotel. Everything was so nice and clean. We will definitely stay again!!
2023 年 2 月入住 1 晚
Michelle 于 2023年03月2日 的回复
Thank you for the Perfect Review ! We hope to see you again soon.

10/10 超赞

Carolyn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff was friendly facility was clean
2023 年 1 月入住 1 晚
Michelle 于 2023年01月18日 的回复
Thank you so much for the perfect review ! We always strive for excellence and truly appreciate your feedback.

10/10 超赞

Lars，Sachse

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great service from the staff
Michelle 于 2023年01月18日 的回复
Thank you so much ! It was a pleasure having you with us and hope to see you again soon !

10/10 超赞

Jurie

8/10 还可以

Dana

2022 年 10 月入住 2 晚
Michelle 于 2023年01月18日 的回复
Thank you for your review. We always strive to make every stay perfect and we hope we get the opportunity to see you again .

10/10 超赞

Wayne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exactly what I look for in a hotel…clean safe reasonable price friendly staff
Michelle 于 2022年11月16日 的回复
Thank you so much for the perfect review ! We hope to see you next time you are in our area.

8/10 还可以

Pete

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚
Michelle 于 2022年11月16日 的回复
Thank you for the great review and we hope to see you back next time you are in the area !

10/10 超赞

Jerry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great
I would give this stay 9 out of 10.Staff was great Would definitely stay here again
2022 年 10 月入住 3 晚
Michelle 于 2022年10月19日 的回复
Thank you so much ! We look forward to seeing you again.

10/10 超赞

Judith

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 9 月入住 3 晚

10/10 超赞

Juan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Michelle 于 2022年09月21日 的回复
Thank you for your Perfect 10 review ! We look forward to seeing you again in the future.

10/10 超赞

Matthew

2022 年 8 月入住 1 晚

8/10 还可以

Danielle

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
The staff were great and helped with any problems we had. The room was spacious clean and nice. Beds nice. We booked at this hotel specifically location and tub and the hot tub didn’t even work both days off here. I think it should have been advertised out of commission so we could have booked elsewhere. Other than that it was good!
2022 年 7 月入住 2 晚
Michelle Garcia 于 2022年08月11日 的回复
Thank you so much for your review. I understand that it was disappointing with the hot tub not working and do apologize for the inconvenience. Unfortunately, due to the busy summer season occasionally things like this do occur at inopportune times for guests. Without advance knowledge there would be no way to be advertised on our website. We do hope that we see you again !

10/10 超赞

Debbie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Michelle 于 2022年07月22日 的回复
Thank you for the perfect 10 ! We look forward to seeing you again in the future.

10/10 超赞

Amanda L.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 6 月入住 4 晚

10/10 超赞

antonio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms smell and are very clean.
2022 年 6 月入住 2 晚
Tiffany Fehrle - General Manager 于 2022年06月28日 的回复
Thank you for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us.

8/10 还可以

Sandi

满意：清洁度、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Tiffany Fehrle - General Manager 于 2022年06月21日 的回复
Thank you for taking the time to leave us feedback. I hope that you will give us the opportunity to show you that we can do better with your next stay with us.

6/10 一般

Bridget

与配偶出行
满意：员工和服务
不满意：清洁度
The property, location were fine and front staff were very friendly. There was no hairdryer in the room and front desk didn’t seem to know where extras were kept. That’s okay, no biggie. But you could tell they had not cleaned the bathroom. Very dusty, sink was dirty (dried toothpaste all over it), floor didn’t seem swept.
2022 年 6 月入住 1 晚
Tiffany Fehrle - General Manager 于 2022年06月20日 的回复
I apologize for all the inconveniences you faced while staying with us. I hope that in the future you will try staying with us again so that we can show you that we can do better.

10/10 超赞

Joel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really good service and beautiful rooms.
2022 年 6 月入住 1 晚
Tiffany Fehrle - General Manager 于 2022年06月20日 的回复
I am thrilled that you enjoyed your stay with us.

10/10 超赞

Gilberto

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Muy buena ubicación
2022 年 6 月入住 2 晚
Tiffany Fehrle - General Manager 于 2022年06月20日 的回复
I am glad that you enjoyed your stay with us.

10/10 超赞

Eric

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was excellent, very helpful and courteous. The only inconvenience was breakfast ending at 9:30 is a little too early when you are vacationing which means you are up later than usual and want a little extra sleep.
2022 年 6 月入住 2 晚
Tiffany Fehrle - General Manager 于 2022年06月20日 的回复
I am glad you enjoyed your stay with us.

10/10 超赞

Patsy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A little mildew around soap dish..a little tilex will solve the problem. Everything else was great.
2022 年 5 月入住 2 晚
Tiffany Fehrle - General Manager 于 2022年06月20日 的回复
Thank you so much for taking the time to bring to our attention the issues that you had during your stay with us. I will make sure that theses issues are fixed immediately.