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关于休士顿乔治布什洲际机场王木温德姆拉昆塔套房酒店的点评

2.5 out of 5

点评

8.2

很好

10 分 - 超赞。306 条好评,共有 612 条点评" "
8 分 - 还可以。156 条好评,共有 612 条点评" "
6 分 - 一般。59 条好评,共有 612 条点评" "
4 分 - 很差。49 条好评,共有 612 条点评" "
2 分 - 糟糕。42 条好评,共有 612 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Heather

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sweety 于 2024年04月29日 的回复
Dear Heather,Thank you so much for your glowing review and for choosing to stay with us! We're delighted to hear that you had such a wonderful experience. Your feedback means a lot to us, and we hope to welcome you back again soon!.Warms regards,

10/10 超赞

Kristine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sweety 于 2024年04月29日 的回复
Dear Kristine,Thank you for your feedback! We're delighted to hear that you had a great experience. Your satisfaction is our top priority.Warm regards,

6/10 一般

Norma

不满意:住宿条件和设施
2024 年 4 月入住 1 晚
Sweety 于 2024年04月29日 的回复
Dear Norma,Thank you for your feedback! We appreciate your input and are always looking ways to improve. If there is anything we can do to better, please let us know. We hope to provide a better experience for you in the future.Warm regards,

6/10 一般

Brianna

满意:员工和服务
Decent price. Not the best & the traffic noise is really loud but you get what you pay for.
2024 年 4 月入住 2 晚
Sweety 于 2024年04月15日 的回复
Dear Brianna,Thank you for your feedback. We appreciate your comments on the pricing and noise level. We'll certainly look into ways to improve the noise insulation for a better stay experience. We hope to welcome you back in the future.Warms regards,

10/10 超赞

Abraham

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sweety 于 2024年04月15日 的回复
Dear Abraham,Thank you for the perfect score of 5/5! We are thrilled to hear you had such a great experience.Warm regards,

10/10 超赞

Darlene

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Sweety 于 2024年04月11日 的回复
Dear Darlene,Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed your experience with us.Warm regards

8/10 还可以

Gabriel

2024 年 3 月入住 4 晚
Sweety 于 2024年04月11日 的回复
Dear Gabriel,Thank you for your feedback and for giving us a score 4 out of 5! We're glad to hear you had a positive experience with us. If there's anything specific you think we could improve, please let us know. We value your input!Warm regards,

8/10 还可以

Roger Z.

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the breakfast was very poor
2024 年 4 月入住 1 晚
Sweety 于 2024年04月9日 的回复
Dear Roger,I'm sorry to hear that you found our breakfast to be unsatisfactory. We appreciate your feedback and will work towards improving the quality and variety of breakfast offering. Thank you for bringing this to our attention.Warm regards

2/10 糟糕

Greg

与家人出行
不满意:清洁度、员工和服务、服务设施
I was very disappointed with my stay. The pool was very cold, the “hot tub” was not hot at all. The sheets on my bed had a (what looked like) blood stain on them. At breakfast they had no plates, and were unwilling to find more because “breakfast was closing in 15 min”
2024 年 3 月入住 1 晚
Sweety 于 2024年03月26日 的回复
Dear Greg,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you experienced during your visit.I am truly sorry to hear that the temperature of pool and hot tub did not meet your expectations. Additionally, the condition of the sheets is unacceptable, and I assure you that this will be addressed with our housekeeping team immediately to prevent any future occurrences.I also apologize for the inconvenience you faced during breakfast. Your comments will be shared with our breakfast staff to ensure situations like this are handled more efficiently in the future,we appreciate your feedback as it helps us identify areas for improvement. we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Sweety Bheda

6/10 一般

Kristina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and family friendly. Loved that they offer breakfast
2024 年 3 月入住 3 晚
Sweety 于 2024年03月25日 的回复
Dear Kristina,Thank you for taking the time to leave us a review. we are delighted to hear that you enjoyed our quiet and friendly atmosphere, as well as our breakfast offerings. Your feedback is greatly appreciated as it serves as encouragement for our team. If there's anything specific, you think we could improve to make your next stay even better and score 5/5. Please don't hesitate to let us know. We look forward to welcoming you back soon!.Warm regards,Sweety Bheda

10/10 超赞

Dannette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay and staff. They have large rooms and lots of parking.
2024 年 3 月入住 2 晚
Sweety 于 2024年03月25日 的回复
Dear Dannette,Thank you for your positive feedback! We are delighted to hear you enjoyed your stay with us, appreciated our spacious rooms, and found our parking convenient. we look forwards to welcoming you back on your next visit.Warm regards,Sweety Bheda

10/10 超赞

Jay

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Reception and service was good
2024 年 3 月入住 1 晚
Sweety 于 2024年03月22日 的回复
Dear Jay,Thank you for perfect score of 5/5!. we are thrilled to hear that you had an excellent experience. we look forward to welcoming you back soon.Warm regards,Sweety Bheda

10/10 超赞

Virginia

商务旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
Old property and needs repair
2024 年 3 月入住 1 晚
Sweety 于 2024年03月19日 的回复
Dear Virginia,"Thank you for your kind review! We're thrilled to hear that you enjoyed your stay despite the property needing repairs. Your feedback helps us improve, and we are grateful for your understanding. We hope to welcome you back soon!"Warm regards,

10/10 超赞

Steph

满意:员工和服务,清洁度
Was a nice stay
2024 年 3 月入住 2 晚
Sweety 于 2024年03月19日 的回复
Dear Steph,Thank you for your fantastic review! We are delighted to hear that you had such a wonderful experience during your stay. We look forward to hosting you in the future.Warm regards

10/10 超赞

Donna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Sweety 于 2024年03月18日 的回复
Dear Donna,Thank you so much for awarding us a perfect score of 5/5. Your feedback energizes our team and drives us to continue delivering exceptional experiences. We're grateful for your support and can't wait to welcome you back for more memorable moments in the future!Warm regards,Sweety Bheda

10/10 超赞

Elissia

满意:清洁度、员工和服务、住宿条件和设施
Sweety 于 2024年03月18日 的回复
Dear Elissia,On behalf of the entire hotel team, thank you for awarding us a perfect score of 5/5! Your positive feedback means a lot to us. We're delighted that you had such a wonderful experience during your stay with us. We'll continue to strive for excellence and look forward to hosting you again in the future!Warm Regards,Sweety Bheda

10/10 超赞

Suman

满意:清洁度
2024 年 2 月入住 1 晚
Sweety 于 2024年04月9日 的回复
Dear Suman,thank you so much for the 5/5 score!.We're thrilled to hear you had a positive experience. We look forward to welcoming you back soon!Warm regards,

2/10 糟糕

Derrick

与家人出行, 带宠物出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
someone came out of a trap door while we were in there
2023 年 12 月入住 1 晚
Sweety 于 2024年02月20日 的回复
Dear Derrick,Thank you for bringing this to our attention. We sincerely apologize for any discomfort or concern this may have caused during your visit. Rest assured, we take the safety and security of our guests very seriously. We have investigated the situation and taken measures to ensure it does not happen again in the future. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.Warm Regards,Sweety.

10/10 超赞

Diana

满意:清洁度、员工和服务、住宿条件和设施
The staff was great. There was an incident our last night, but the staff took care of it swiftly. And we had a blast. Thank you.
2024 年 2 月入住 3 晚
Sweety 于 2024年04月11日 的回复
Dear Diana,Thank you for sharing your experience! We're glad to hear that our staff could promptly address any issues and that you had a fantastic time overall. We appreciate your feedback and hope to welcome you back soon!

10/10 超赞

DaQuwan

满意:清洁度、员工和服务、住宿条件和设施
Cleaness
2024 年 2 月入住 6 晚
Sweety 于 2024年02月20日 的回复
Dear Daquwan, Thank you so much for your glowing review and for recognizing our efforts in maintaining cleanliness. We take great pride in ensuring a pristine environment for our guests, and we're thrilled that it enhanced your experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Sweety

8/10 还可以

Elizabeth

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great staff. Very limited breakfast offerings. No decaf cafe or teas except green tea. creamer was curdled, and the only fruit was three apples, two of which were totally bruised.
2024 年 2 月入住 1 晚
Sweety 于 2024年02月16日 的回复
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great! However, we're truly sorry to learn about your disappointment with our breakfast offerings. Your comments are valuable to us, and we will certainly address the issues you've raised with our breakfast selection and quality control to ensure a better experience for all our guests. We appreciate your constructive criticism and hope to have the opportunity to exceed your expectations on your next visit. Please feel free to reach out to us directly if there's anything else we can do to enhance your stay.

6/10 一般

James

与家人出行
满意:清洁度
2024 年 1 月入住 1 晚

10/10 超赞

Marco

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚

6/10 一般

Chad

与家人出行
不满意:员工和服务
Not what I expected
2024 年 1 月入住 1 晚
Nathaniel 于 2024年01月29日 的回复
I am sorry to hear that we fell short of your expectations and missed the mark with your stay. We strive for excellence and hate that we fell short. If i can do anything to make amends please do not hesitate in reaching out to me at your convenience.In Hospitality,Nathaniel

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Carlos

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 5 晚

2/10 糟糕

H

满意:清洁度
不满意:住宿条件和设施
Hot tub in room was in need of panel replacement where you go on to work on the tub. The paint or enamel was worn off all sides. Exhaust fan didn't work over tub so they give a humidifier. Was okay except the room got extremely humid even with the ac and ceiling fan on. Also the ac was really loud and sounded like an airplane taking off. The breakfast was very little to eat due to a front counter staff members family bringing in about 12 children. They were running around the room and was extremely loud. Went and bought food to eat and stayed in my room instead both breakfasts i was there for. People in room above was running in the room non stop till 5am all the nights i was there. Not restful. I don't plan to come back due to the cost of the room not worth what i got compared to other hotels in the area with hot tubs in them. Management needs to revitalize the breakfast and replace many of the staff members. Also, a deposit was required and in all my past stays was not required. Would of been good to know in advance.
2024 年 1 月入住 2 晚

4/10 很差

Julian

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
This hotel advertised airport shuttle, it does not. Ended up being brought to another la Quinta and had to pay for a taxi. The shower was full of hair from the past guest.
2024 年 1 月入住 1 晚

8/10 还可以

Loretta

与家人出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
It was a very comfortable stay no loud noise nice and quiet
2024 年 1 月入住 2 晚

10/10 超赞

Richard,HUNTINGTN BCH

2024 年 1 月入住 1 晚

10/10 超赞

John

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, clean, well lit, with a lot of food and shopping nearby. A bit of road noise, but nothing from the airport. Staff took care of a minor issue without hesitation. Pool/hot tub was nice and clean.
2024 年 1 月入住 1 晚

10/10 超赞

Arika

2024 年 1 月入住 1 晚

10/10 超赞

Danielle

满意:员工和服务
2024 年 1 月入住 1 晚

8/10 还可以

Catherine

2024 年 1 月入住 1 晚

2/10 糟糕

Nils

2023 年 12 月入住 2 晚

10/10 超赞

Adiva

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Elisha

带宠物出行
满意:清洁度、服务设施、住宿条件和设施
The stay was good. The staff were friendly once I got helped. I waited to check in for longer than seemed necessary, with 2 staff working & no one in front of me. One staff buzzed around doing multiple things & the other searched on the computer for a form & answered the phone. Finally, the manager or someone at a higher level asked if I had been helped & when I answered no, he got the other 2 staff to help get me checked in. The actual check in process was fine.
2024 年 1 月入住 1 晚

2/10 糟糕

Arturo

2024 年 1 月入住 1 晚

10/10 超赞

Lena

2023 年 12 月入住 1 晚

6/10 一般

Alison,Kingwood

与家人出行
满意:住宿条件和设施
不满意:服务设施,员工和服务
The lady who checked me in was very nice and accommodating. However, she did not tell me or give me anything that stated I had to ASK for my room to be cleaned or clean towels given. I had to go downstairs the 2nd day for clean towels. (they don't dry well in Houston) my room was never cleaned. On Christmas day I asked if it would be possible to have the trash emptied and get clean towels. The girl shoved a piece of paper at me that said I would have had to arrange it prior to the 25th. I understood it was Christmas, but again I was never informed of this. The times I went through the lobby to ask there was no one there. One night I was out of toilet paper so I called the front desk. He told me he would bring it "in a few minutes". FORTY minutes later I went downstairs where 2 employees were talking. I asked for my toilet paper. One employee giggled and said "OH! I knew someone needed it, but I couldn't remember the room!" extremely poor customer service.

4/10 很差

Tomme

不满意:清洁度
Truly Lousy Breakfast and Declining Services
Have stayed here several times before. Has gone downhill. Terrible breakfast. No bacon/sausage, biscuits or gravy. no sweet rolls or muffins. Minimal fruit. Coffee empty. in both spots. Had to ask. Two day stay. Was told on checkout that had to ask for room service for towels, to have beds made. Will say front desk staff was friendly and helpful when asked, but as long time LaQuinta stayer, probably will try another chain. Also used to belong to the rewards program. Not getting anything from Wyndham so might as well go somewhere else.
2023 年 12 月入住 2 晚

10/10 超赞

Darrell

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

Karen,Laplace

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the front desk are amazing!
2023 年 12 月入住 1 晚

10/10 超赞

Michelle,Porter

满意:员工和服务,清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Shannon

满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚

10/10 超赞

Yislaidis

2023 年 12 月入住 1 晚

6/10 一般

Alejandra

与家人出行
不满意:清洁度
Bien ubicado
Me encanto la ubicación hay todo cerca el único detalle es que un día limpian tu cuarto y otro día no
2023 年 11 月入住 4 晚

10/10 超赞

Enrique

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Like it
2023 年 11 月入住 2 晚
Kobe C 于 2023年12月5日 的回复
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the fantastic 10/10 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
Easy check in. Room was tidy.
2023 年 11 月入住 2 晚
Kobe C 于 2023年12月5日 的回复
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the fantastic 5/5 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.

4/10 很差

Brianna

满意:员工和服务
不满意:住宿条件和设施,清洁度
Tub was filthy. Sheets were wrinkled and looked slept in.
2023 年 11 月入住 3 晚