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关于贝敦-休斯顿东凯艺酒店的点评

2.5 out of 5
贝敦-休斯顿东凯艺酒店
5222 Interstate 10 Hwy, Baytown, TX

点评

7.4

还可以

10 分 - 超赞。69 条好评,共有 242 条点评" "
8 分 - 还可以。84 条好评,共有 242 条点评" "
6 分 - 一般。50 条好评,共有 242 条点评" "
4 分 - 很差。20 条好评,共有 242 条点评" "
2 分 - 糟糕。19 条好评,共有 242 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

Kacy

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ive already sent in my complaint
2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Kacy, We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is our top priority, and we will address your concerns with our team for future improvement. Thank you for bringing this to our attention.

8/10 还可以

Luis Emilio Bolanos

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hay parqueo gratuito
2024 年 3 月入住 4 晚
Manager 于 2024年04月23日 的回复
Hello Luis Emilio Bolanos,We appreciate your feedback regarding the free parking at our hotel. For any further inquiries or assistance, please feel free to reach out to our management team directly.

6/10 一般

BISWAJIT

满意:员工和服务
2024 年 4 月入住 1 晚
Manager 于 2024年04月23日 的回复
Hello BISWAJIT, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any specific feedback on your recent experience. We look forward to hearing from you soon.

6/10 一般

Kacy

2024 年 4 月入住 1 晚
Manager 于 2024年04月18日 的回复
Hello Kacy, We appreciate you choosing to stay with us. Should you have any feedback to share about your experience, please feel free to reach out to us so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

6/10 一般

Pablo

2024 年 4 月入住 1 晚
Manager 于 2024年05月7日 的回复
Hello Pablo, We appreciate you choosing to stay with us. If there are any specific areas you feel we could improve on, please do not hesitate to contact us directly. We look forward to potentially welcoming you back in the future.

2/10 糟糕

Shonda

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing worked the manager are Expedia didn’t fix anything
2024 年 3 月入住 3 晚
Manager 于 2024年04月2日 的回复
Hello Shonda, We apologize for the inconveniences you experienced during your stay. Any concerns should have been addressed directly with our onsite team for immediate resolution. We recommend reaching out to our hotel directly for any further assistance with your concerns.

8/10 还可以

Rochelle

商务旅客
满意:员工和服务,清洁度
Time for a refresh, property is old and shows wear and tear
2024 年 2 月入住 1 晚
Manager 于 2024年03月3日 的回复
Hello Rochelle,We appreciate your feedback and will share it with our team for future improvements. Thank you for bringing this to our attention.

10/10 超赞

Aubry

满意:清洁度、员工和服务、住宿条件和设施
Everything was nice
2024 年 2 月入住 2 晚
Manager 于 2024年03月16日 的回复
Hello Aubry,We are delighted to hear that you had an overall pleasant experience with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 超赞

Bryanna

与家人出行, 团体旅客
满意:客房舒适度,员工和服务
2024 年 2 月入住 1 晚
Manager 于 2024年02月14日 的回复
Hello Bryanna,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are thrilled to hear that you had a great experience with us. Should you have any feedback or suggestions, please feel free to reach out to us directly so that we can continue to improve our services. We hope to welcome you back soon!

10/10 超赞

Dallas

满意:清洁度、员工和服务、住宿条件和设施
Had a weird shaped shower, that was very interesting and lots of water pressure. It was dirt cheap and a lot better than I expected. Just pleasantly surprised.
2024 年 1 月入住 1 晚
Manager 于 2024年02月2日 的回复
Hello Dallas,Thank you for staying with us and sharing your positive experience! We are delighted to hear that you found our shower unique and enjoyed the ample water pressure. It's great to know that we exceeded your expectations and provided you with a pleasant stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 超赞

Tijunae

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Manager 于 2024年01月31日 的回复
Hello Tijunae,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future.

8/10 还可以

Hector

2024 年 1 月入住 1 晚
Manager 于 2024年01月20日 的回复
Hello Hector,Thank you for choosing our hotel for your recent stay. We're glad that you had a positive experience. We value your feedback and look forward to welcoming you back in the future.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月13日 的回复
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a fantastic experience with us. If there is anything else we can do to serve you better in the future, please don't hesitate to let us know. We hope to welcome you back soon for another memorable stay.

8/10 还可以

Esperanza

满意:客房舒适度,住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2023年12月26日 的回复
Hello Esperanza,We're delighted to hear that you had a positive experience during your recent stay with us. We appreciate your support and are thrilled that we could contribute to a memorable stay. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay.

10/10 超赞

Lavon

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For it to be in the middle of everything the way that it is. It’s quiet and peacful! At the same time your within walking distance from everything!
2023 年 11 月入住 1 晚
Manager 于 2023年12月5日 的回复
Hello Lavon,We're thrilled to hear that you enjoyed the convenient location of our hotel and found it to be quiet and peaceful. Being within walking distance of attractions is definitely a plus for our guests. We hope you had a great time exploring the area!

2/10 糟糕

Marisela

2023 年 8 月入住 5 晚
Manager 于 2023年09月30日 的回复
Hello Marisela,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 还可以

Catrina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Manager 于 2023年08月31日 的回复
Hello Catrina,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
light
2023 年 7 月入住 1 晚
Manager 于 2023年07月21日 的回复
Hi David,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 还可以

Esperanza

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Manager 于 2023年07月19日 的回复
Hello Esperanza,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 超赞

Cindy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Manager 于 2023年07月14日 的回复
Hello Cindy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 还可以

Vanessa

The lady at check in was very nice and polite. I appreciate her helping me checking in.
2023 年 7 月入住 1 晚
Manager 于 2023年07月7日 的回复
Hello Vanessa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 还可以

Tyler

满意:员工和服务
2023 年 4 月入住 2 晚
Manager 于 2023年05月8日 的回复
Hello Tyler,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 糟糕

John

与家人及幼儿出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Double charged, tv remote was broken, hotel stinks and dirty, housekeeping rude and obnoxious, hotel smells like mold and marijuana
2023 年 4 月入住 1 晚
Manager 于 2023年04月15日 的回复
Hello John,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 超赞

Isaac

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very good
2023 年 3 月入住 2 晚
Manager 于 2023年03月29日 的回复
Hi Isaac,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 一般

Ricardo

不满意:客房舒适度,住宿条件和设施
No agradable
Toda la noche estuvo goteando el A/C y avía agua en le piso y me levante al baño y me moje mis pies. Y ni un descuento me dieron mal servicio
2023 年 3 月入住 1 晚
Manager 于 2023年03月20日 的回复
Hello Ricardo,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 糟糕

Francisca

2023 年 1 月入住 1 晚
Manager 于 2023年01月10日 的回复
Hello Francisca, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 一般

真实旅客

与家人出行
满意:客房舒适度,员工和服务
不满意:住宿条件和设施
The lobby of this hotel is nice. However, when I got to the room, two of three lampshades were broken(one of which I fixed myself). Also, there happened to be a small splatter of blood on the mirror(it may have been missed while cleaning up). The bathroom seemed to be clean from what I could see. The desk receptionist seemed to be very apologetic when I told her.
2022 年 12 月入住 1 晚
Manager 于 2022年12月15日 的回复
Hello Guest, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 还可以

Juan

2022 年 11 月入住 1 晚
Manager 于 2022年12月2日 的回复
Hello Juan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 超赞

Michael

与家人出行
满意:服务设施,员工和服务
Good for the money could use some updates. Staff extremely friendly.
2022 年 10 月入住 1 晚
Manager 于 2022年10月4日 的回复
Hello Michael,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your insights regarding our updates. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 超赞

Gary

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
Manager 于 2022年08月17日 的回复
Hello Gary, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 还可以

Ana Deisy

2022 年 6 月入住 1 晚
Manager 于 2022年06月26日 的回复
Hello Ana Deisy, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 还可以

Jaime

商务旅客
满意:员工和服务
The hotel was clean, quiet, and near the freeway.
2022 年 4 月入住 2 晚
Manager 于 2022年04月25日 的回复
Hello Jaime, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 超赞

Jack

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place to Stay
The bathroom ceiling was the ONLY thing I could comment on negatively (needed minor repair). The art on the walls was not my first choice. Everything else was fine. Microwave and fridge was nice touch. Clean, comfortable. Not plush, but I prefer simple to fancy. I didn't swim, but the pool area looked nice. I forgot something in my room and got a call. What thoughtfulness! I've stayed at much nicer places and left things much more valuable and never saw them again!
2022 年 3 月入住 3 晚
Raj 于 2022年03月21日 的回复
Thank you very much for that sir!

2/10 糟糕

Casharon

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚
Manager 于 2022年02月6日 的回复
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 还可以

Desiree

满意:清洁度、员工和服务、客房舒适度
The workers were wonderful, however I wanted to change the booking date just shorter by ONE day an it was impossible then to find out I ordered a “double standard Queen” even with the picture on here being a 2 bed room, that is NOT what I was getting according to them that means it’s one full bed. Lol how that makes any sense I don’t know but that’s what I was told. That’s on hotels.com though. Not okay at all. The hotel did help me I still had to pay full precise though. They need to upgrade bedding Atleast. Overall not bad. Just wish that had been made clear.
2021 年 10 月入住 3 晚
Manager 于 2021年11月4日 的回复
We can't thank you enough for sharing your feedback with regards to our bed and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy Customer
Awesome! Great service and cleanliness and quiet. And I got this room on last minute. Very satisfied!
2021 年 9 月入住 1 晚
Manager 于 2021年09月28日 的回复
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service and room. We appreciate you taking the time to share your experience.

10/10 超赞

Stephen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Huge Shower!!
Room was very comfy and clean. We slept like babies. The shower was huge with great water flow.
2021 年 8 月入住 1 晚
Manager 于 2021年08月3日 的回复
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower and comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 超赞

Jennifer

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pretty good
The room was small, no bathtub, only shower, bed wasn’t that comfortable but the room was clean and that means a lot now days when it comes to motels.
2021 年 7 月入住 1 晚
Manager 于 2021年07月3日 的回复
We appreciate the comments, especially with regards to your opinion of our bed and your comments about our shower. We hope to someday have another opportunity to host your stay.

8/10 还可以

真实旅客

2021 年 5 月入住 1 晚
Manager 于 2021年06月6日 的回复
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 还可以

Barbara

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Older hotel however very clean!
Amazing customer service from the moment I walked in the door. Great location! Hotel is older however very clean.
2021 年 5 月入住 1 晚
Manager 于 2021年05月14日 的回复
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location and also our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 还可以

Flor

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I was disappointed with the no breakfast at all.
2021 年 4 月入住 1 晚
Manager 于 2021年04月26日 的回复
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
everything was ok just the noise from the freeway other than that everything is OK
2021 年 4 月入住 1 晚
Manager 于 2021年04月13日 的回复
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
No breakfast offered - no even a breakfast bar or a piece of fruit.
2021 年 4 月入住 1 晚
Manager 于 2021年04月6日 的回复
Thank you for your review and comments regarding our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

6/10 一般

真实旅客

满意:员工和服务、服务设施、住宿条件和设施
2021 年 3 月入住 3 晚
Manager 于 2021年04月3日 的回复
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 还可以

真实旅客

2021 年 3 月入住 1 晚
Manager 于 2021年04月1日 的回复
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth it.
Very nice hotel, staff was friendly and professional.
2021 年 2 月入住 1 晚
Manager 于 2021年03月6日 的回复
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 还可以

Janis

2021 年 2 月入住 1 晚
Manager 于 2021年03月4日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

4/10 很差

真实旅客

与家人出行
不满意:住宿条件和设施
Was not able to stay at the property even though Travelocity booked it and I drove for over an hour to get there. Even though we are in severe winter storm, if the property was not available or able to rent to those in need, they should’ve made it known to ‘booking sites’ that their property is offline. This will definitely turn me off from the property AND Travelocity.
2021 年 2 月入住 1 晚
raj 于 2021年02月18日 的回复
I am truly sorry for that however all of our third parties were aware. We told them including travelocity that we werent operating fully. So please dont say that about us and contact your third party.

8/10 还可以

Linda

满意:员工和服务,清洁度
2021 年 1 月入住 1 晚
Manager 于 2021年02月4日 的回复
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 糟糕

Rodrigo

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 1 月入住 2 晚
Manager 于 2021年01月13日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.