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关于北凯艺全套房酒店的点评

2.5 out of 5
北凯艺全套房酒店
150 Overland Trail, Houston, TX

点评

7.6

还可以

10 分 - 超赞。368 条好评，共有 954 条点评" "
8 分 - 还可以。293 条好评，共有 954 条点评" "
6 分 - 一般。113 条好评，共有 954 条点评" "
4 分 - 很差。63 条好评，共有 954 条点评" "
2 分 - 糟糕。117 条好评，共有 954 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

6.6/10

服务设施

7.6/10

住宿条件和设施

5.6/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度

2/10 糟糕

Dusty

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
It smelled like ass
2024 年 5 月入住 2 晚

2/10 糟糕

MARIO

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is Horrible. Expedia should be ashamed for doing business with this hotel. I walked in saw the room and tried to get my money back but expedia said they could since it was none refundable and booked online. But i trust expedia and thought this hotel would be ok but i was wrong. There was old mattresses in the hallways when i opened the door to the room i saw roaches run away,all the lamp shades were torn i dont see how they passed their health inspection. Im soo disappointed in expedia and after so many years of business with them. I will probably never do business with them. I even had a trip booked for Hawaii this October but im going to cancel that and just rebook somewhere else
2024 年 4 月入住 1 晚

2/10 糟糕

Larhonda

与配偶出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Mattresses were dirty the room was disgusting. I had to ask to be switched to a different room. The carpet is really nasty. I was uncomfortable and did not want to sleep there, but because I was coming from Phoenix Arizona that was the only hotel that I was able to sleep in I would never sleep here again it needs to be renovated carpet beds everything need to be torn away. I pray that I don’t have any bedbugs or bugs in my bags.
2024 年 4 月入住 1 晚

4/10 很差

Claudia

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unfriendly staff asking for a deposit in case I smoke but the carpet of the room was absolutely disgusting and dirty
2024 年 3 月入住 1 晚

2/10 糟糕

Liliana

不满意：清洁度、员工和服务、住宿条件和设施
La propiedad está como para que la cierre está inhóspita los baños están sucia las alfombras sucias la ropa de cama todo manchada los sofá estaban rotos y sacados los cojines para el piso las mesas de noche no se le había pasado ni un paño completamente cochino cochino cochino está como para que la cierre
2024 年 2 月入住 1 晚

2/10 糟糕

David

不满意：清洁度、员工和服务、住宿条件和设施
Waiting to get a refund still we checked in late. Got to the room within 10 mins I had killed 3 bugs. Went back to the front desk and asked for a refund and left to go find another hotel.
2024 年 2 月入住 1 晚

10/10 超赞

Travis

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Was nice place and very reasonable price.
2024 年 1 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

Darrell

2023 年 10 月入住 1 晚

2/10 糟糕

Kay

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had to waken person at desk for check-in at 8pm/ no smile or verbal greeting. When we asked where the complimentary breakfast would be located, the response was a simple, dis-interested, sullen "No breakfast". Rusty shower head / bad mattress / no over-mirror light in bath / bathroom door looked as if major flooding peeled bottom and sides and had simply been painted.over / no additional mirror in the suite / ice machine broken / vending machine out of order.
2023 年 10 月入住 1 晚

8/10 还可以

Joseph

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok place to sleep
Renovation was going on, so not a lot to this hotel for now. I was just there to simply sleep, which met my need for the night. It's a descent hotel to stay for a night or 2, and it's close to a lot of stores & restaurants. Price is reasonable, but there is hardly no amenities for now, except for a pool. It's a good place to sleep, but not much outside that.
2023 年 10 月入住 1 晚

2/10 糟糕

Shandrika

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible
2023 年 9 月入住 1 晚

6/10 一般

Rachel

满意：服务设施
The rooms need some painting and the toilet ran a lot.
2023 年 9 月入住 1 晚

2/10 糟糕

yailene

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Wife of the manager should not attend customers everybody else were nice and respectful
2023 年 8 月入住 7 晚

10/10 超赞

Francisco

2023 年 7 月入住 1 晚

10/10 超赞

Christina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean hotel and friendly staff
We were passing through and stayed here during our family vacation. The room was exactly as advertised and very clean. The staff was friendly and helpful.
2023 年 7 月入住 3 晚

6/10 一般

Lucina

与家人出行
不满意：清洁度、员工和服务、客房舒适度
El. Cuarto. Estaba. Mojado la. Alfombra.
2023 年 7 月入住 4 晚

6/10 一般

Carissa

与家人出行, 商务旅客
满意：员工和服务
不满意：清洁度
Ok, but not great
The staff was great and very helpful. The room however was not great. There were hairs in the sink and bath tub, the floors were very sticky and grimy. (Took my shoes off and walked around then found my feet to be very dirty). The bed was some what comfortable was the comforter was very thin so I woke up very cold in the middle of the night. The mini fridge barely worked, some buttons on the microwave did not work, one bed side lamp did not have a light bulb and I was disappointed to find that we did not have an iron in our room to fix clothes for our trip and the TV remote did not work.
2023 年 7 月入住 1 晚

10/10 超赞

Johann

满意：清洁度、员工和服务、住宿条件和设施
Nice
2023 年 7 月入住 2 晚

2/10 糟糕

Latonya

满意：清洁度、员工和服务、住宿条件和设施
My credit card was stolen i did not book this stay or am i even in that state.The Hotel lets anyone stay there without verification that they are who they are.
2023 年 7 月入住 7 晚

4/10 很差

Rhiannon

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Before I say much, the staff was friendly and helpful, I didn't catch their names. This place is geared towards their locals and not for travelers. Upon arrival we were blasted by the stench of weed, it lasted until the next morning. There is no breakfast as advertised. There are no towels for the pool and the quality of the pool area shows their concern as there is broken chairs laying around. Hot tub looks like a pool of algae. There were people going in and out, hanging around that made it feel unsafe. After dark my kids and I stayed indoors. Our first room had a broken pull out coach, black stains around the tub and we had to lift the back of the toilet to get it to flush. The door to our room stopped locking so they moved us to another room. I kept finding issues with this place but ultimately it boils down the ownership. This is a place that they do not put any money in and it shows. I chose this for the cheaper cost since I was going to be in the area for days and I got less than what I paid for which is saying something. If you need a place to sleep and nothing else, it might serve its purpose but if you're a woman with her kids, pay the extra money for a better place to take your family.
2023 年 6 月入住 4 晚

10/10 超赞

Margaret

满意：清洁度、员工和服务、住宿条件和设施
Great air conditioning! The lady at the check in was wonderful! So pleasant and helpful!
2023 年 6 月入住 1 晚

2/10 糟糕

Nicole

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
People hanging outside dirty towels smoking smell as soon as you walk in the door just not up to standard
2023 年 6 月入住 1 晚

2/10 糟糕

Tina

不满意：住宿条件和设施，清洁度
Because we took longer than 15 minutes to unload our car and get into room to see the terrible condition, they refused to give us back our money for the first night. We went elsewhere.

2/10 糟糕

Jessica

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
Very bad environment. Front doors propped open. Carpet wet and smelly. Mold in the bathroom. We did not stay there. Ate the cost and stayed elsewhere.
2023 年 5 月入住 3 晚

8/10 还可以

Carlvin

满意：员工和服务
Ok
2023 年 5 月入住 5 晚

2/10 糟糕

William

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
I checked into this Property and made it to a unclean room and it smelled like cigarettes, so we immediately checked out. I was assured a refund the following day because we had literally been there for less than 20 min, and the only reason we couldn’t get a refund at that moment was because the the employees there weren’t authorized to do refund but they assured me their manager would the next morning. So I called the next morning and he proceeded to tell me because I booked through Expedia that he couldn’t process my refund, and to speak with Expedia, so I proceeded to call Expedia and Expedia told me it was on the property to process refunds because I did a pay later so it would be on the property to process refunds, which makes sense because the property took my card. So I proceeded to call back and was told Expedia is trying to play me and nobody’s going to help me. So long story short don’t book here or at least ask to check your room before you book or book with Expedia and have them take card info, because this hotel took $70 and a $50 hold fee from me for less than 20 mins of me being there.
2023 年 5 月入住 1 晚

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 1 晚

2/10 糟糕

Teresa

不满意：清洁度、员工和服务、住宿条件和设施
Mucho olor a cigarro, y el personal no es amable, cada vez q quieres cafe tienes que pedirles un vaso, y cuando me dieron mi habitación estaba sucia, llena de cajas de pizza y latas de soda
2023 年 3 月入住 2 晚

10/10 超赞

Rogelio

2023 年 3 月入住 1 晚

6/10 一般

Kayla

不满意：服务设施，清洁度
2023 年 3 月入住 2 晚

4/10 很差

Jewel

2023 年 2 月入住 1 晚

2/10 糟糕

DEWAYNE

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible!
Hotel is so dirty! Our room smelled like smoke- the entire hotel smelled like weed! Horrible experience!
2023 年 2 月入住 4 晚

2/10 糟糕

Autumn

2023 年 2 月入住 1 晚

6/10 一般

Alyssa

与家人出行
满意：员工和服务
Nothing worked in the room. Microwave/ hair dryer. Otherwise not bad. Pool needed cleaning.
2023 年 2 月入住 1 晚

8/10 还可以

Antoinette

满意：员工和服务
Overall quite stay just the sheets didn’t look clean
2023 年 1 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
RUNNNN!! DO NOT STAY HERE!!! YOU WILL REGRET IT!!!
My family and I attended an event every year around this time. We always stay at this property. We have seen it decline. Before COVID they served a nice breakfast and gave great service. Now, it is a hot mess. It must be under new management. It is a disgrace. This particular stay included us moving from our original room to 2 other rooms. This was due to the toilet leaking (first move) and the sofa couch being broken (second move). The staff were very nice about getting us moved from one room to another. But dang it! We have been at an event all day, worn out and just wanted to rest. Not play musical rooms. Well the new 3rd room was just as bad. The tub handle came off and the sofa bed is broken. Wait!!! I didn't mention when you walked into the hotel it always smelled like marijuana. Someone there was definitely smoking. It was either someone from the front desk staff or someone in the rooms or both. This was a horrible stay. We went down for breakfast as we were leaving for our event and we were told the truck didn't show up with the GRAB AND GO BREAKFAST BAGS. At this point I expected anything to happen. Unfortunately we were not able to move to a different property because due to the event they were booked. So we were trapped. I wouldn't have been surprised if when we returned to our rooms we found an opossum laying in my bed, propped up on a pillow, eating our snacks with the remote and watching TV, telling us not to disturb him when we walked in.
2023 年 1 月入住 2 晚

2/10 糟糕

Mikeshia

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I went to the hotel and they told me they didn’t have anything available. But my money was taking off my card after they said i wouldn’t have to pay until i stay
2022 年 12 月入住 1 晚

10/10 超赞

Kizar Mohamed Bari

2022 年 11 月入住 1 晚

4/10 很差

james

不满意：住宿条件和设施，服务设施
nothing tv did work
2022 年 10 月入住 1 晚

10/10 超赞

MICHELE

满意：住宿条件和设施，清洁度
2022 年 9 月入住 4 晚

10/10 超赞

Matthew

2022 年 7 月入住 1 晚

2/10 糟糕

Angeleake

商务旅客
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
The man at front desk was very disrespectful
2022 年 7 月入住 1 晚

2/10 糟糕

Sergio

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Very Disappointed in this (M)Old hotel.
This hotel had mold in the room and old carpet and furniture smell to it. The manager was horrific and has kept my $50 (because you didn't make the appointment with us) incident fee now for a few days. The room had mold in it that caused me to cough after only 3 hours there. I went and got another hotel room. Don't stay here - RUN to another hotel.
2022 年 6 月入住 1 晚
General Manager 于 2022年06月29日 的回复
Hi Sergio, this is not the case. You are upset due to the fact you were not able to check in early and that check in time was at 3:00PM. I would have checked you in early if I had any rooms unavailable. Due to us being sold out the night prior to your check in date. I was unable to accommodate your early check in when you arrived early without a notice. Please do not leave false and untrue statements. I do apologize about the inconvenience of not checking you in early. Thank you and we hope to see you again.

8/10 还可以

真实旅客

不满意：住宿条件和设施，清洁度
I would grade this hotel 2 start. Poorly maintained.
2022 年 6 月入住 1 晚

8/10 还可以

MONIQUE

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy bonito y servicio al cliente
2022 年 6 月入住 2 晚

2/10 糟糕

ron

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Lap shades ripped, mismatched paint room smelled like bug spray, drywall repairs were done and covered parts of the fixtures, water damage on head boards doors had screws holding water damaged veneer to the door. Carpets were stained. We checked out 2 hours after checking in.
2022 年 6 月入住 1 晚

2/10 糟糕

Connie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 2 晚

4/10 很差

Diana

与家人及幼儿出行
不满意：服务设施
Our trucks catalyst was stolen during our stay at this property.
2022 年 5 月入住 2 晚