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关于休斯顿乔治布什洲际机场伍德斯普林套房酒店的点评

2.5 out of 5
休斯顿乔治布什洲际机场伍德斯普林套房酒店
18028 Hwy 59 N, Humble, TX

点评

7.0

还可以

10 分 - 超赞。117 条好评，共有 354 条点评" "
8 分 - 还可以。86 条好评，共有 354 条点评" "
6 分 - 一般。52 条好评，共有 354 条点评" "
4 分 - 很差。35 条好评，共有 354 条点评" "
2 分 - 糟糕。64 条好评，共有 354 条点评" "

7.4/10

清洁度

7.2/10

员工和服务

6.6/10

服务设施

7.4/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Courtney

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The building was convenient . It was closer to the airport which is a great thing . The place was quiet and relaxing and the staff was amazing
2024 年 5 月入住 3 晚

2/10 糟糕

Lyndell

满意：住宿条件和设施
不满意：员工和服务，清洁度
2024 年 5 月入住 7 晚
GM 于 2024年05月12日 的回复
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.

6/10 一般

Quantashawa

与家人及幼儿出行
不满意：员工和服务
It was smelly but overall good
2024 年 5 月入住 1 晚

10/10 超赞

Jonathan

满意：员工和服务，清洁度
2024 年 3 月入住 7 晚

8/10 还可以

Jonathan

2024 年 4 月入住 7 晚
GM 于 2024年05月12日 的回复
Thank you for taking a moment to leave a review. We hope to see you soon.

2/10 糟糕

Ruth

与家人出行, 商务旅客
不满意：服务设施
I never stay in this hotel and they still try to charge me 306$ and 81.79 twice on my bank account . This hotel didn’t have elevator so I couldn’t stay . The staff just minute I call my ride to go to another hotel then offered me A room downstairs and really it was late with my elderly parents and all the inconveniences n hotel situation even worse . I asked them many time to cancel if they didn’t have elevator and I went in person
2024 年 4 月入住 2 晚

8/10 还可以

Janitra，Lithonia

2024 年 3 月入住 7 晚

8/10 还可以

Jonathan

2024 年 3 月入住 8 晚

6/10 一般

Takanori

满意：员工和服务，清洁度
不满意：住宿条件和设施
Quality is good as a near airport hotel. WiFi did not work.
2024 年 4 月入住 1 晚

8/10 还可以

Jonathan

2024 年 2 月入住 1 晚
GM 于 2024年03月27日 的回复
Thank you for leaving a review

8/10 还可以

Cassundra

与配偶出行
满意：清洁度、员工和服务、服务设施
The air conditioner was not working nor the elevator
2024 年 2 月入住 1 晚
GM 于 2024年03月27日 的回复
Thank you for leaving a review

2/10 糟糕

Kay

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Elevator Borken
The lady at the desk was very nice. I only want to complain that the Elevator was out, and I was on the 4 floors with a baby.
2024 年 2 月入住 2 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review. We are working on getting the elevator fix. I am sorry we did not meet your expectations.

8/10 还可以

Andrés

2024 年 2 月入住 1 晚
GM 于 2024年03月27日 的回复
Thank you for leaving a review

6/10 一般

Rosalinda

与家人出行
满意：服务设施
不满意：住宿条件和设施
The elevator is broken and had to carry 4 suitcases upstairs to the 3 rd floor
2024 年 2 月入住 1 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review. We are working on getting the elevator fix. I am sorry we did not meet your expectations.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Nice clean hotel.
2024 年 2 月入住 1 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review.

10/10 超赞

Evangeline

满意：清洁度、员工和服务、住宿条件和设施
Safe, quiet, peaceful, and clean!!
2024 年 1 月入住 5 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review.

10/10 超赞

Juanita

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's very clean quite
2024 年 1 月入住 7 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review.

8/10 还可以

Bryan，Nederland

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Not even coffee in the lobby
2024 年 1 月入住 1 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review. We are working on getting the coffee station back. I am sorry we did not meet your expectations.

2/10 糟糕

Melanie

不满意：清洁度、员工和服务、住宿条件和设施
Someone beat at my door
2024 年 1 月入住 1 晚
GM 于 2024年01月8日 的回复
Hello, I am sorry to hear that you we did not meat your needs.

10/10 超赞

Janitra，Lithonia

2024 年 1 月入住 1 晚
GM 于 2024年02月21日 的回复
Hello, Thank you for your review.

10/10 超赞

Shanise

满意：员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 7 晚
GM 于 2023年12月29日 的回复
Thank you for taking the time to leave a review. We are glad that you enjoy your stay.

6/10 一般

Malisa，Houston

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Overall it was a good stay, walls were super thin I could hear everything but that was it. Hallways did smell but I’m sure that was due to people cooking
2023 年 12 月入住 7 晚
GM 于 2023年12月29日 的回复
Thank you for taking the time for leaving a review we are sorry that we did not meet your needs.

10/10 超赞

Judea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very courteous and professional
2023 年 12 月入住 7 晚
GM 于 2023年12月29日 的回复
Thank you for leaving a review. We are glad you enjoyed your stay with us.

4/10 很差

Jasmine

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
It was very hot the A/C wasnt working at all
2023 年 10 月入住 1 晚
GM 于 2023年10月30日 的回复
We are sorry that we did not meet your needs. We will look into this matter.

2/10 糟糕

Sergio

不满意：员工和服务
2023 年 9 月入住 2 晚
GM 于 2023年10月4日 的回复
I am sorry that we did not meet your expectations

2/10 糟糕

Hanadi

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The whole floor had a strong horrible odor. The room smelled bad as well. The elevators did not work so we had to carry luggage and go in and out by walking three flights of stairs. Vending machines also did not work, no ice either. Still have no received my deposit back into my bank account either so I will be calling to dispute the charges. Save your money and look elsewhere.
2023 年 9 月入住 1 晚
GM 于 2023年09月18日 的回复
Good day, We apologies that we did not meet your expectations. We have fixed the elevator since your departure and please call me to discuss your deposit. I do not see any holds on your account.

10/10 超赞

Francisco

2023 年 9 月入住 1 晚
GM 于 2023年10月17日 的回复
Thank you for your survey

10/10 超赞

Amy

与家人及幼儿出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was full, but our room was surprisingly, and blissfully, quiet.
2023 年 8 月入住 2 晚
GM 于 2023年08月25日 的回复
Thank you for taking the time and leaving a review. We are glad you enjoyed your stay.

6/10 一般

Tiffonie

商务旅客
满意：清洁度、员工和服务、客房舒适度
It was ok until the last day when the elevator got stuck with someone in it and my daughter had to inform the front desk, because the young lady was not aware.she then came and check on the person who was in the elevator. Then we was told to use the stairs which we was on the third floor and my legs were hurting and swollen from the stairs. It was fix by morning when we left thank God we had a lot of stuff to load and it would have been a lot to climb the stairs back and forth.
2023 年 7 月入住 1 晚
GM 于 2023年08月4日 的回复
I am sorry you did not enjoy your stay. We have fixed the elevator and hope to see you again.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
GM 于 2023年07月20日 的回复
Thank you for taking the time and leaving us a review

4/10 很差

Gerardo

商务旅客
不满意：住宿条件和设施，清洁度
Somebody was staying in my room before I came, the front desk lady had to go “and check something really quick” when I arrived they forgot to flush the toilet, is full with people on drugs, terrible experience
2023 年 6 月入住 1 晚
GM 于 2023年07月20日 的回复
Thank you for taking the time and leaving us a review

10/10 超赞

Lekahssia

2023 年 6 月入住 1 晚
GM 于 2023年07月20日 的回复
Thank you for taking the time and leaving us a review

10/10 超赞

Brandon

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk clerk was great!
2023 年 5 月入住 1 晚
GM 于 2023年05月26日 的回复
Thank you. We hope to see you again

6/10 一般

Shannon

Not satisfied
Had to wait 10min to get someone at the desk to check us in . Elevator floor was dirty had balls of hair on it and was still there the next day when check out time. Room bedside is played loud music for hours rooms and building has a weird scent water pressure In sink had low water pressure
2023 年 4 月入住 1 晚
GM 于 2023年04月24日 的回复
I am sorry to hear you did not enjoy your stay. I will take this review and discuss with the team so we can do better for all of our guest. We appreciate the time and appreciate your business

8/10 还可以

Tamara

满意：员工和服务，清洁度
2023 年 4 月入住 7 晚
GM 于 2023年05月19日 的回复
Thank you

4/10 很差

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Not so good!
Cover had stains. Smelled musty. Floor was warping in some spots.
2023 年 4 月入住 1 晚
GM 于 2023年04月5日 的回复
Thank you for taking the time to leave your review. We are sorry that we did not meet your expectations

6/10 一般

Elizabeth

带宠物出行, 与配偶出行
满意：员工和服务，清洁度
Staff was very friendly, but these rooms are very basic. No frills. The coffee bar in the morning is a thermos, and it was empty when I got to it. The room was clean and mattress was comfortable, but not luxurious.
2023 年 3 月入住 1 晚

2/10 糟糕

MEI

不满意：清洁度、住宿条件和设施、客房舒适度
The room smells so bad, probably from the previous traveler. I have to check out early and I can't have my money back because it was prepay.
2023 年 2 月入住 3 晚
GM 于 2023年02月11日 的回复
Thank you MEI for leaving your experience. We are sorry that we did not meet your expectations. We did try to move your room in which you declined. We take all reviews seriously and will try to improve.

10/10 超赞

Jason

2022 年 10 月入住 3 晚

4/10 很差

Ashley

与家人及幼儿出行, 带宠物出行
不满意：住宿条件和设施
This is a one star “hotel” that feels on par with a dorm room. Front desk closes at night. Sketchy. Doesn’t give off vibes of safety or cleanliness. I guess you get what you pay for
2022 年 10 月入住 2 晚
GM 于 2022年10月10日 的回复
Good day Ashley, Thank you for taking the time to leave your review. We value everyone's experience when staying at the Woodsprings IAH.

8/10 还可以

Kathy

2022 年 10 月入住 3 晚
GM 于 2022年10月10日 的回复
Thank you for taking the time to leave a review. We hope to see you again.

8/10 还可以

SOCORRO

2022 年 10 月入住 1 晚

2/10 糟糕

Brittany

2022 年 9 月入住 3 晚
GM 于 2022年10月10日 的回复
We are sad to hear you did not enjoy your stay with us.

6/10 一般

Shelley

与家人出行, 商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
GM 于 2022年09月26日 的回复
Thank you for taking the time to leave us a review. We will review with the team so we can better our services.

4/10 很差

Mia

与家人及幼儿出行
不满意：服务设施，清洁度
It’s more like an apartment than a hotel .
2022 年 8 月入住 1 晚
GM 于 2022年10月27日 的回复
We are sorry to hear, that we did not meet your expectations

6/10 一般

Mia

与家人及幼儿出行
满意：员工和服务
不满意：服务设施
Hate that there is no maid service , I had to wash my own towels, it’s convenient , more like an old folks apartment home, which is fine , I wanted a hotel.
2022 年 8 月入住 2 晚
GM 于 2022年09月26日 的回复
We thank you for taking the time to leave a review. We do apologize that we did not meet your expectation. We thank you for staying and hope that you will give us another chance

8/10 还可以

Aikens

2022 年 8 月入住 1 晚

8/10 还可以

Alexander，east boston

2022 年 8 月入住 9 晚

2/10 糟糕

Darrell

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 2 晚
nmartinez 于 2022年07月26日 的回复
We are sorry that your experience was not satisfactory.

10/10 超赞

Jennifer

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, wel maintained property.
2022 年 6 月入住 7 晚
nmartinez 于 2022年07月26日 的回复
Thank you for your patronage.