2/10 糟糕
Ray
2026 年 1 月 4 日
This was my second time staying at this hotel
First time the room was okay but most hotel amenities were under construction and unavailable
Coffee was not available for most days in the hotel rooms
I was mainly working on my laptop from the room but a huge party checked in and the wifi became unusable for work and I had to hotspot
Second time the room was terrible; no towels, coffee, dirty carpets, dirty bath tub, moldy grout, and most importantly no hot water for the duration of my visit (some very cold showers)
Wifi worked great though
First time I had dropped a $100 cash deposit given multiple reviews stating issues with card deposits
My checkout was 4 am and I forgot to collect the cash deposit
I called in when I got home from a 8 hour flight and was told I / my representative could pick up the cash deposit later
My second stay was 20 days later and I was told the cash deposit was forfeited and conveniently my cash deposit form was shredded also so there was no evidence or proof
No response from management or from the customer service rep for the brand
Staff at the front desk were very pleasant and understanding
It's the policies management has set that are disappointing and exploit
Ray
2025 年 12 月入住 4 晚