Shanghai Huacao Park Hotels

"Booked this from hotels.com with F&B credit. Asked hotels.com and they said they dont know. Called hotel, hotel (Amber) dont know, said will email hotel. 48 hrs later, no update, messaged hotels.com, it takes Mark forever to give me the info and said hotel will email me and Mark refused to give me the info. Inefficient Hotels.com service centre. Went to hotel and hotel said they never received email from TA. And said how can this info be private, they are open for business and informed the credit and said the T&C would be mentioned on the online TA but none. Coz the credit only can use one time in a single receipt only at the ADD restaurant, which i did not know can only use one time in a single receipt, both parties at fault for not sharing this info! Gym only provided tiny wash cloth which dont make sense. Small gym and packed with guests. Bathroom door cannot be closed. Then to use the voucher I was rejected by the F&B staff at 5pm then went up again to speak to front desk, then was allowed, so much hassle. Then the f&b manager only explained the t&c upon signing the bill. Sigh "

"Friendly and welcoming staff. Early check in was very helpful to us. Clean facility and great location. Will certainly recommend and revisit. Thank you Hyatt "

"Clean room"

"The room was clean and spotless, all staffs were very kind and polite. "

"Very convenient location."

"Great location, vey close to hongqiao railway station and hongqiao terminal 2. Very polite and warm staff. Will book it again next time."

"Best hotel if you don’t mind just a bit further from the Hongqiao airport and train station, great rooms, delicious breakfast, next to a great mall, good service…"

"Great stay! Clean and large room, friendly staff, good amenities and loved the Bfast buffet. Everything was comfortable and well maintained. Would definitely stay again."

"Good Stay with Co-operative Staff & Really Accessible to Shanghai Metro. "