1. It is a very spacious hotel to stay...
2. The concierge is very helpful in detailed arrangement of the trip...specially thanks to Kevin Wang..
3. It is a little bit far away from the street for the living or local food.
真实旅客
2019 年 3 月入住 2 晚
Kris Wu 于 2019年03月18日 的回复
Dear Guest,
Thank you for taking the time to share your valuable feedback with us.Hotel is located in Huangshan city center area, only ten minutes distance tunxi old street, the hotel has a taxi can direct each big famous scenic spot. We are delighted to know that you enjoyed your stay with us and that our concierge service and hotel environment made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager
It's a very warm journey. Stay great. But service can not keep up when many peoples eating breakfast.In addition, the pool water is too cold.I wish you could improve on these ways.
Dear guest, thank you for your valuable feedback on staying at the hotel. We are delighted to hear your evaluation of us, and I believe this feedback will also bring great encouragement to our employees. At Pullman, providing a warm and comfortable living environment for every guest, creating a pleasant and comfortable stay experience, and providing high-quality service to bring guests home is the purpose that every Pullman remembers and strives to practice. Thank you again for sharing your experience with us. We look forward to your visit again and sincerely wish you good health and a happy life!
Really enjoyed my stay at Crowne Plaza Huangshan. The staffs were super helpful.
真实旅客
2019 年 11 月入住 6 晚
Kris Wu 于 2019年12月10日 的回复
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom department
10/10 超赞
真实旅客
2019年11月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 10 月入住 4 晚
8/10 还可以
R
与配偶出行
2019年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The service at the hotel is good. When we arrived there was a cute little stuffed monkey and a small jar of tea with a hand written welcome note waiting for us in our room. The breakfast is good with many choices.
R
2019 年 11 月入住 3 晚
Kris Wu 于 2019年11月12日 的回复
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Department
10/10 超赞
真实旅客
2019年10月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
Really impressed with the room and the hotels amenities. Staff was super helpful arranging transportation for me.
真实旅客
2019 年 10 月入住 1 晚
Kris Wu 于 2019年11月12日 的回复
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our amenities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Department
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Department
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that the rooms and our staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager
10/10 超赞
nhan
2019年09月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The best international brand hotel in Huangshan
This is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called "mandarin fish" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!
nhan
2019 年 9 月入住 2 晚
Kris Wu 于 2019年09月26日 的回复
Dear Nhan,
Thank you for choosing Crowne Plaza Huangshan Yucheng and taking time to share your stay experience. It's great to see your love of hotel rooms and seafood pizza. At the same time, it is also a pity to see that some of the staff's English communication skills are not satisfactory to you. The hotel has reported the problems you mentioned to the management and will train the staff in English to continuously improve the service level. About the “smelly mandarin fish”, it is a unique huizhou local dish. This dish has a unique method of preparation. It smells smelly and tastes delicious. The meat is tender, mellow and smooth.Many people are not used to this taste,the next time you stay in the hotel, you can ask the service staff to recommend dishes to you.
Welcome to stay at Crowne Plaza Huangshan Yucheng again!
Marcom Manager
6/10 一般
Cheuk On,hong kong
2019年07月11日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Family stay
Hotel is nice next to s river. Room is spacious and bed is hugh. The only disappointment is the bath room not clean.
Cheuk On
2019 年 7 月入住 1 晚
Kris Wu 于 2019年07月16日 的回复
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Huangshan Yucheng. It is a pleasure to see that you are satisfied with your room and bed. The hotel is located on the bank of the xin 'an river with beautiful scenery.At the same time,we are regretfully about bathroom has failed to meet your expectations. Please accept our sincerest apologies.We will feedback this opinion to relevant departments and leadership for improvement
We look forward to hearing from you and to welcoming you back to Crowne Plaza Huangshan Yucheng in the near future. Thank you!
Sincerely,
Marcom Manager
8/10 还可以
真实旅客
与家人出行
2019年04月25日
满意:清洁度、员工和服务、住宿条件和设施
What I like:
- big swimming pool
- great gym facilities
- nice lobby
Check in staff originally placed in a smoking room, asked for an unreasonable big deposit (4000 yuan). After then we were allocated into a non-smoking room with better views.
Room cleaning was excellent
真实旅客
2019 年 4 月入住 2 晚
Kris Wu 于 2019年04月26日 的回复
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our gym facilities,swimming pool and lobby made your stay experience more memorable. For what happened when you mentioned the check-in, we feel very sorry, and will follow up to resolve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager
6/10 一般
真实旅客
2019年04月16日
满意:清洁度、员工和服务、客房舒适度
Almost but not quite there. Smokey rooms.
Front desk staff at check-in require more training. They were slow and quite inflexible. I booked 3 nights stay over 2 bookings but they insisted that I can only add the extra night to my door card on the day I am supposed to check-in under the second booking rather than just taking as one continuous stay. Many other hotels internationally had been able to aggregate all bookings as 1 booking so I don't have to go back and add more nights to the room key.
More importantly, I had to switch several rooms because even though I was given a room on a non-smoking floor with all non-smoking rooms, the hotel supplied ash trays in these rooms and previous guests had smoked in them. Some rooms smelled of heavy cigarette smoke. After 4 room changes within the non-smoking floor did they find me a room that didn't smell of cigarette smoke. Unfortunately, that room had 2 single beds and not the King bed which I had booked. I settled for the single bed rather than chance a king bed in a smokey room.
Front desk was quite useless until a young Lady Manager stepped in. She was superb in helping me sort out the rooms and was apologetic.
The concierge Kelvin was more than helpful. He was extremely knowledgeable about the areas to travel to and helped arranged local travel.
So it was not all bad. However, I am not sure I will return to stay at this hotel again because I want to avoid getting non-smoking rooms that smelled of cigarette smoke.
Dear Xiaohu ,
Thank you very much for your praise and love of Crowne Plaza Huangshan Yucheng! The hotel is located in the center of the city, and it's only ten minutes from the famous sights of the town of the valley, and the traffic is very convenient. The hotel has enough parking space above ground and underground to meet the needs of guests.We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager