We've stayed here three times, the first time in 2019 and twice in 2025 (with a gap of one day in between). Each time it was a wonderful experience. For example, on the day of our first check-out this time, my wife had a cramp on her leg that she could not walk or even move. The hotel staff sent a wheelchair, and another staff member to help with the luggage, all came within a short time. On the day of our second check-in, they sent two staff to bring some fresh fruits, and a warm, hand-written note. This is personal, I would say, and took their service to a different level. Overall, it was an absolutely wonderful experience.