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关于贝斯特韦斯特冲浪市酒店的点评

2.5 out of 5
贝斯特韦斯特冲浪市酒店
19360 Beach Boulevard, Huntington Beach, CA

点评

8.0

很好

10 分 - 超赞。409 条好评，共有 1004 条点评" "
8 分 - 还可以。306 条好评，共有 1004 条点评" "
6 分 - 一般。140 条好评，共有 1004 条点评" "
4 分 - 很差。80 条好评，共有 1004 条点评" "
2 分 - 糟糕。69 条好评，共有 1004 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.2/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Cheng Wei

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
FD 于 2022年12月26日 的回复
Thank you

10/10 超赞

Zhengkun

2020 年 2 月入住 3 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
寬敞舒適交通方便
2019 年 10 月入住 2 晚
Brigitte 于 2019年11月5日 的回复
Thank you for staying with us!

2/10 糟糕

Chris

满意：清洁度
不满意：员工和服务
2024 年 5 月入住 1 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

6/10 一般

John

不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

6/10 一般

Jerry

满意：员工和服务
不满意：住宿条件和设施
2024 年 4 月入住 6 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

10/10 超赞

Sharon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Nice room. Good breakfast! Would stay there again
2024 年 4 月入住 1 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

8/10 还可以

Gary，Highlands Ranch

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This motel was fine for our needs, a family birthday get-together. It is close to the family residence as well as to grocery stores and other simple shopping needs. Nice to have breakfast on site. Nothing fancy, but clean and functional.
2024 年 4 月入住 3 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay here. Spacious room with a good bed. Staff very helpful. Nice pool.
2024 年 4 月入住 2 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

4/10 很差

Bailey

与家人出行
满意：员工和服务
不满意：住宿条件和设施
The customer service was good but there was a sock left over in my bed, cobwebs on the ceiling in several spots and visible black mold in the bathroom. Would not visit again.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月29日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will be looking into what went wrong and make improvement

10/10 超赞

Victor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service!! Anything we needed they were on it. Very helpful!!
2024 年 4 月入住 1 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

2/10 糟糕

Kevin

2024 年 3 月入住 1 晚
Front Desk 于 2024年04月29日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will look into the matter and see where the communication went wrong and hope we can improve for the future!

10/10 超赞

Noe

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Near to the beach
2024 年 3 月入住 1 晚
DC 于 2024年04月2日 的回复
Thank you for your stay. Hope to see you soon

6/10 一般

Deborah

2024 年 3 月入住 2 晚
DC 于 2024年05月5日 的回复
Thank you for your stay.

4/10 很差

Maureen

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
The food was horrible, had to throw it out. There was no coffee and no drinks
2024 年 3 月入住 2 晚
DC 于 2024年03月27日 的回复
Thank you for your review.

10/10 超赞

Benjamin

满意：住宿条件和设施
Awesome
2024 年 3 月入住 2 晚
front desk 于 2024年03月31日 的回复
thanks alot!

8/10 还可以

Jeanette

与配偶出行
满意：员工和服务，清洁度
The room and bed were fine. Could use more accessible outlets for charging so that quests don’t unplug the lamps! Good breakfast. No tissues.
2024 年 3 月入住 2 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

8/10 还可以

Marilou

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were all very helpful & friendly
2024 年 3 月入住 2 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

8/10 还可以

Stephen

Great larg room
2024 年 3 月入住 2 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

10/10 超赞

Katie

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

8/10 还可以

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施
Room size, microwave and fridge were wonderful surprises upon arrival. Pool was cold and room cleaning was very ok (they forgot to make our beds one of the days, but at least we had clean towels). Breakfast was marvelous. Lovely staff and very helpful in keeping our bags until we could check in.
2024 年 2 月入住 3 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

10/10 超赞

Jeanne

满意：住宿条件和设施
2024 年 2 月入住 2 晚
DC 于 2024年04月2日 的回复
Thank you for your stay

6/10 一般

Veronica

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I always take my shampoo and conditioner but I forgot it this time and at the hotel the bottles were empty I never use them but this time they I need them was none
2024 年 2 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. We will try our best to improve our service

10/10 超赞

Ramon

满意：清洁度、员工和服务、住宿条件和设施
Cleanliness
2024 年 2 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

8/10 还可以

Leslie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property feels safe and is Convenient
2024 年 2 月入住 4 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

8/10 还可以

Peter

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
It was a good stay
2024 年 2 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

10/10 超赞

robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It had a great Breakfast and very nice staff.
2024 年 2 月入住 3 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

4/10 很差

ANABEL，PHOENIX

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
fd 于 2024年02月7日 的回复
Thank you

2/10 糟糕

Peter N

不满意：清洁度、员工和服务、住宿条件和设施
This was the LOUDEST place I have ever stayed at. I could hear everything all around me. Cars parking and shutting their doors, people next to me having a normal conversation that was clear as day like they were in the bed next to me, and a fart that literally woke me up… I was here for 4 nights and could not sleep for more than an hour at a time bc the noise was unbearable from everyday normal things that shouldn’t have made a difference. The least of my worries was the pillows. They felt like they were filled with old ripped up jeans. So lumpy and hard. Multiple times I went to the front desk in the morning to speak with someone about moving rooms and there was always a sign saying they’d be back later. The bathroom was gross there were piles of pubes and other hairs just shoved in all of the corners from the crappy cleaning standards. The soaps were mostly empty and the water pressure was very light. All in all, I wouldn’t recommend this location. They are on par cost wise with the other budget options in the area
2024 年 1 月入住 4 晚
FD 于 2024年02月5日 的回复
Thank you for your review, we will work on and better ourselves.

8/10 还可以

Pomeroy，Forest Hills

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I spent only sleeping time at the motel and for that I can recommend it.
2024 年 1 月入住 5 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

6/10 一般

Jordan

不满意：住宿条件和设施，员工和服务
Too expensive and room available
2024 年 1 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. We will try our best to improve our service

10/10 超赞

Felicia

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
👍
2024 年 2 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review.

10/10 超赞

Kathy

满意：清洁度、员工和服务、住宿条件和设施
The room was very clean and the breakfast was surprisingly good!
2024 年 1 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

10/10 超赞

kassie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very nice breakfast was great room qas very nice
2024 年 1 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review. Hope to see you soon.

6/10 一般

真实旅客

团体旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
Dont plan on using the hot tub
I stay in a hotel at least once a month and I would say this visit was probably one of the most disappointing that I have had in recent years. Check in associate was not very personable, and very hard to hear. He asked me to show them a copy of my email registration and my travel itinerary number from my reservation. All fine, but generally not anything im asked to provide at check in, after I've already provided my ID. My friends and I live an hour apart from each other and this trip was planned for us to get together in person. We selected this hotel in particular because it had a hot tub and in close proximity to our dinner and comedy club reservations at 630pm. We planned to enjoy the hot tub for 2 hours before dinner. Upon arrival we were told the pool area was closed because it had rained in the morning and the wet ground was a slipping hazard. It was not actively raining at the time. When my friends checked in and also expressed concern about the pool are being closed, they were told very rudely that their 2 options were to check out and leave or to go back to their room. Who ever decided to put tile in the pool area is in the wrong business. Is the ground not wet when people are swimming? Never mind the same tile surrounds the entire property making the entire 1st floor a slipping hazard. While the rooms are recently updated, I wouldn't return due to the confusing pool usage policy and the rudeness of the staff. 3 local hotels had their hot tubs open.
2024 年 1 月入住 1 晚
Dennis 于 2024年03月26日 的回复
Thank you for your review. We will do our best to improve our service.

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 11 月入住 1 晚

8/10 还可以

Sakurai

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
綺麗でスタッフもフレンドリー。 無料の朝食も十分です。 部屋は1人では広すぎる！
2024 年 1 月入住 1 晚
FD 于 2024年01月29日 的回复
Thank you, We hope to see you again.

4/10 很差

Michelle

不满意：住宿条件和设施，员工和服务
Huntington Beach Family Stay
We picked this hotels' location so that we could be very close to family that we were visiting in Huntington Beach. When we first checked in, we were given a room that was in a dark hallway and the window looked out to the only elevator on the property. When I told them this was NOT acceptable and that I didn't want a room that looked into a dark hallway, they did their best to find another room - even tho the hotel was maybe 1/4 full! After 10 minutes, with sighs and deep breaths searching, I got a room on the 2nd floor looking outside - this was after I turned down another room. There wasn't a place to put your bags or suitcases other than on he floor. There was no coffee table in front of the sofa so take-out food and/or drinks had to go on the floor also. I was told they had a nice breakfast but never wanted to try it.The only reason we stayed here was the 4.8 rating, which I now question. I could tell they were in the process of some renovations but our room was not acceptable.
2024 年 1 月入住 4 晚
fd 于 2024年01月29日 的回复
Thank you for your review.

10/10 超赞

Jeremy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Dennis 于 2024年03月26日 的回复
Thank you for your stay

4/10 很差

Jamie

2024 年 1 月入住 1 晚
fd 于 2024年01月26日 的回复
Thank you

8/10 还可以

Sakurai

2024 年 1 月入住 1 晚
Dennis 于 2024年03月26日 的回复
Thank you for your stay

10/10 超赞

andrew

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Dennis 于 2024年03月26日 的回复
Thank you for your stay

4/10 很差

Yury，Benicia

不满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
Front Desk 于 2024年01月20日 的回复
Thank you so much for staying with us!We will keep trying hard to make sure your stays are comfortable!

10/10 超赞

Kayla

2024 年 1 月入住 1 晚
DC 于 2024年01月20日 的回复
Thank you for your stay

8/10 还可以

Jessica

2024 年 1 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review.

8/10 还可以

Kristan

2024 年 1 月入住 4 晚

8/10 还可以

Aileen，Riverside

满意：服务设施
2024 年 1 月入住 1 晚

8/10 还可以

Jeremias

2024 年 1 月入住 1 晚
DC 于 2024年03月27日 的回复
Thank you for your review.

10/10 超赞

kassie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚