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关于位于大学区域附近的舒适之家旅馆的点评

2.5 out of 5
位于大学区域附近的舒适之家旅馆
3094 16th Street Road, I-64, Huntington, WV

点评

7.4

还可以

10 分 - 超赞。199 条好评，共有 665 条点评" "
8 分 - 还可以。222 条好评，共有 665 条点评" "
6 分 - 一般。121 条好评，共有 665 条点评" "
4 分 - 很差。82 条好评，共有 665 条点评" "
2 分 - 糟糕。41 条好评，共有 665 条点评" "

8.0/10

清洁度

8.0/10

员工和服务

6.6/10

服务设施

7.4/10

住宿条件和设施

7.0/10

环保

点评

10/10 超赞

Timothy，Hebron

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was very nice. My room was clean and comfortable. I would stay there again.
2024 年 5 月入住 1 晚

10/10 超赞

Susan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the property was very helpful. We got in after we visited a friend of mine who recently moved into the Infirmary at St. Mary's Medical Center. We were told that we could have a room near the elevator or where it was more quiet which was what we wanted. Breakfast was incredibly wonderful and then we enjoyed the pool and hot tub at 8:00 a.m. all to ourselves!! We will definitely come back again!!
2024 年 4 月入住 1 晚

4/10 很差

Malcolm

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property in poor condition and parking limited.
2024 年 4 月入住 1 晚

8/10 还可以

terri

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Convenient and comfortable.
2024 年 3 月入住 1 晚
Front Desk Staff 于 2024年03月27日 的回复
Thank you for choosing to stay with us, we hope to see you on any future stays in the area.

4/10 很差

Christopher

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The $50 hold placed on my account and I have not been reimbursed for it yet and I have been in a lot of motels and I have not ever been charged a incident all fees after which I had done paid for room in full and after I had done checked in the motel staff asks me for a credit card and I said I had one and they said they were just putting my card on my file in case I needed to stay extra night but then I discovered that in fact the motel staff had charged me a $50 fee for something I didn't agree to or have any knowledge of such security fees and now I have to wait 2 weeks to get my money back and I don't believe that I will receive anything for interest and why did they remove the money from my account when I didn't destroy anything belonging to the motel but you can hold my money up for two weeks well I will not be back to your motel and if I am not compensated for my inconvenience I will be telling my family friends and coworkers not to patron your establishment because of the hidden fees and the other thing the prices I was charged was entirely to much money for a 15 yr old busted up economy lodge I mean a Two Queen bedroom with nothing other than necessity's and a complimentary breakfast there was no Jacuzzi in the room and it was a simple motel room but it wasn't no $114 a night room I mean this is the second ownership of the building it was out dated
2024 年 2 月入住 1 晚
Tessa Smith - Hotel Manager 于 2024年03月20日 的回复
Thank you for your repsonse. We have no hidden fees attached. Any third party booking does require a 50 incidental authorization released upon check out. This is noted on the site you book through. We do apologize that you were not happy with this but it is hotel policy and procedure.

2/10 糟糕

Gerald G

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
No hot water for shower, hotel ran down, breakfast was not well provided, very little to offer and not enough food for thoses trying to eat. I will not stay here again.
2024 年 2 月入住 2 晚
Hotel Staff 于 2024年03月20日 的回复
We do apologize that you were not satisifed with breakfast. We do offer all choice brand standard items including but not limited to eggs, sausage, biscuits, sausage gravy, waffles, fruit, yogurt, oatmeal, cereal, hard boiled eggs, danishes, bread, bagels etc. We hope you to give us another try in the future.

6/10 一般

Stanley

2024 年 1 月入住 1 晚
Front Desk Staff 于 2024年02月29日 的回复
Thank you for staying with us. We hope to see you again in the future.

10/10 超赞

Lauren

与家人出行
The area outside of the hotel was very loud after 11:00 pm but seemed to quieten down by midnight. The room was really nice, and the beds were incredibly comfortable! The front desk person was very nice and we had no issues at all! Will plan to stay here again!
2024 年 1 月入住 1 晚
Front Desk Staff 于 2024年02月29日 的回复
I do apologize for any noise issues you may have had. I do hope we see you again in the future. Thank you for staying with us

2/10 糟糕

Edgar

2023 年 11 月入住 3 晚
Front Desk Staff 于 2024年01月9日 的回复
I do apologize you were not happy with your stay at the Comfort Inn Huntington. We hope to see you in the future and create a better stay for your visit.

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

JOE，PATASKALA

Price was good for the accommodations
2023 年 10 月入住 1 晚

6/10 一般

Amy

满意：客房舒适度，清洁度
It was fine
Stay was okay. Hotel is being remodeled. Key cards stopped working multiple times during the two night stay which was an inconvenience. Fridge could have used a wipe down and the window was left cracked so there were a couple stink bugs in the room upon arrival.
2023 年 10 月入住 2 晚

8/10 还可以

Heather

与配偶出行
Room was clean and bed was very comfortable. Lobby under construction bit of a cliche checking in but it’s ok. 10 am check out seems a little early. Over all nice place will be even nicer when lobby is put back together
2023 年 10 月入住 1 晚

8/10 还可以

Anne

满意：清洁度、员工和服务、住宿条件和设施
Staff was so friendly and helpful.
2023 年 10 月入住 3 晚

6/10 一般

Kassandra

2023 年 10 月入住 1 晚

2/10 糟糕

Matt

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

8/10 还可以

Danny

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

8/10 还可以

Gayle

与家人出行
满意：员工和服务，清洁度
I was not too happy with the microwave in our room, and when I asked about it I was told not all rooms have a microwave. I was disappointed with the condition of the area aroung the hotel, ground maintenance of the grounds.They are remodeling the entrance, we were there for two weeks and there was never any workers attending to the issue.
2023 年 8 月入住 14 晚
Comfort Staff 于 2023年09月21日 的回复
Thank you for choosing to stay with us. I do apologize for the inconvenience.

4/10 很差

Scott

满意：清洁度
不满意：员工和服务
The AC was very noisy; not a normal noise expected from a typical AC unit at all. The floor of the room above me was SUPER CREAKY and whoever was in the room was up and moving around at about 4:30AM. I could hear EVERY FOOTSTEP LOUDLY! If not for the noise, the room would have been okay. But I couldn't rest at all. I won't be back. The AC can be fixed but the floor probably won't be. If you have to stay there, get a top floor room.
2023 年 9 月入住 1 晚
Comfort Inn Staff 于 2023年09月25日 的回复
Thank you for choosing to stay with us here at Comfort Inn Huntington Wv. I do apologize for the inconvenience of noise. We do have a noise policy that we follow strongly. We hope if you are in the area again, you give us a call for a second chance.

8/10 还可以

Milton

2023 年 8 月入住 1 晚
Comfort Staff 于 2023年09月21日 的回复
Thank you for choosing to stay with us.

8/10 还可以

Lawrence，Fairfax

商务旅客
Under renovation, very clean but bathtub super slippery to take shower, nearly slipped fell, must take measures to make sure cleaning agents properly rinsed off shower/tub floors or someone will get hurt, badly.
2023 年 8 月入住 1 晚
Comfort Staff 于 2023年09月21日 的回复
Thank you and I do apologize for this. I will make sure it gets attention asap.

2/10 糟糕

Kasey

2023 年 6 月入住 4 晚

6/10 一般

Paul

与家人出行
不满意：住宿条件和设施
Needs some TLC, to bring it up to be in the choice group, I realize it was just changed over from a Ramada, so maybe given some time it will be better.
2023 年 6 月入住 1 晚
Front Desk Staff 于 2023年06月20日 的回复
Thank you for taking the time to leave us a review. I am happy you chose to stay with us. We will start undergoing renovations by the end of month for improvements. We hope to see you in the future.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly, clean hotel
This Comfort Inn was very clean. The staff were all very friendly and helpful. We were attending my Mother's funeral, so I was not in the best of moods, but this hotel was still very nice.
2023 年 6 月入住 2 晚
Front Desk Staff 于 2023年06月20日 的回复
Thank you for taking the time to leave us a review. I do apologize for your loss. I am glad we could make your stay pleasant during such a terrible time.

8/10 还可以

Jonathan D

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very pleasant stay, reception desk very welcoming and professional.
2023 年 6 月入住 1 晚
Front Desk Staff 于 2023年06月15日 的回复
Thank you for choosing to stay with Comfort Inn Huntington WV. We hope you choose us for your lodging needs if you are ever in the area again.

8/10 还可以

Erica

2023 年 6 月入住 1 晚

10/10 超赞

Jayson

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Tessa Smith 于 2023年06月8日 的回复
Thank you for choosing to stay with us here at Comfort Inn, Huntington WV

4/10 很差

真实旅客

团体旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
So so
Elevator not working properly, no decaf coffee.
2023 年 5 月入住 1 晚
Tessa Smith 于 2023年06月8日 的回复
I do apologize that our elevator was under repair during your stay. Guest safety is our top priority and sadly that is an unforseen circumstance. We do provide decaf coffee in guest rooms 24/7. We hope you will give us a try again on your next stay in the area.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was very clean. The staff's new system seemed to be challenging.
2023 年 5 月入住 1 晚
Front Desk 于 2023年06月8日 的回复
Thank you for choosing to stay with us here at Comfort Inn Huntington WV and being patient with us during our change. We hope to see you in the future.

10/10 超赞

Alice

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ramada Limited
The only thing was there weren’t any towels racks, in bathroom. Plus the breakfast was not very good. Some things were pure sugar. We left and went to breakfast.
2023 年 3 月入住 1 晚
Hotel Front Desk 于 2023年03月16日 的回复
We do apologize the breakfast was not to your liking. We do follow Wyndham standards for breakfast but will certainly look to see what we can change for the future. Thank you for staying with us.

8/10 还可以

Cynthia A.

满意：员工和服务，清洁度
Most of staff VERY pleasant. Convenient location. Needs some updates; rooms beginning to show wear & tear. No coffee makers in rooms any more (maybe due to COVID).
2023 年 2 月入住 1 晚
Front desk staff 于 2023年03月7日 的回复
Thank you for choosing to stay with us. I am happy to inform you over the next few months through the end of the year we will be undergoing some major renovations. We hope to you have you stay with us again.

4/10 很差

真实旅客

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Room was dirty at check in. We had to wait till later to check in. Room did not resemble picture of rooms shown when making reservations. Vehicle was vandalized over night. Driver window was busted, and the bed cover was cut with what looked to be a knife.
2023 年 3 月入住 1 晚
Front desk staff 于 2023年03月7日 的回复
I do apologize your room was not ready upon check in. All of our rooms, aside from our smoking rooms, match online photos posted. Again we do apologize about the incident with your vehicle. I understand you assumed it was a rival wrestler group. Unfortunately there was not anything we could have done to prevent someone from vandalizing your vehicle an we offer our sincere apologies this happened to you.

6/10 一般

James

满意：住宿条件和设施，员工和服务
不满意：清洁度
2023 年 1 月入住 1 晚
Hotel Front Desk 于 2023年03月16日 的回复
Thank you for choosing to stay with the Ramada Huntington, Wv location.

2/10 糟糕

Brandon

与家人及幼儿出行, 商务旅客
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
it was not what we booked . construction being done was not noted on web site. demanded refund and was not awarded
2023 年 1 月入住 1 晚
Hotel Front Desk 于 2023年02月10日 的回复
We do apologize, we have made all third party websites aware of our pool renovations. If you have further questions regarding failure to provide information, please reach out to expedia directly.

10/10 超赞

Jason

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Exercise room was minimal
2023 年 1 月入住 1 晚
Hotel Front Desk 于 2023年02月10日 的回复
We do apologize that you were not happy with exercise options, we are hoping to get updates for that room started soon.

8/10 还可以

Stanley

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and friendly
Clean and friendly great stay
2023 年 1 月入住 1 晚
Hotel Staff 于 2023年02月10日 的回复
Thank you for taking the time to leave positive feedback. I will get this information to our staff who will be greatly appreciative of your kind words. If you are ever in the area again, please give us a call.

6/10 一般

Ashley

与家人出行
不满意：员工和服务
We had to ask for blankets and 2 extra towels bc there are three of us stay and we only got two towels. Lady that checked us in wasn't very welcoming.
2023 年 1 月入住 1 晚
Hotel Front Desk 于 2023年02月10日 的回复
I do apologize you had any troubles during your stay. If you are ever in the area again please reach out and give us another try. Thank you

10/10 超赞

Jeri

2022 年 12 月入住 1 晚

6/10 一般

Joel

2022 年 12 月入住 1 晚

10/10 超赞

Susie

与家人出行
满意：客房舒适度
不满意：清洁度
2022 年 12 月入住 4 晚

4/10 很差

David

不满意：员工和服务
The breakfast area is rather large, but the choices are extremely bland. Just cold cereal, some biscuits and gravy, and muffins, coffee, and juice. I didn't see sausage bacon and eggs, anywhere the entire stay of my three nights. I was forced to go down to McDonalds and have breakfast. Their was this strange ball going on Saturday night. I got back to the Hotel in the evening and the place was jammed with people all dressed up, and as a guest it made me feel totally out of place, and uncomfortable in my own hotel. All the parking was taken up and took me a while to find a parking spot. Room service was non - existent, wasn't sure if I had to call down to have my room done or not. I will be staying at another hotel next trip, and pay more for better service.

8/10 还可以

Holly

满意：员工和服务，清洁度
I believe my problem with the matress may be because of my bad hips. However, I was alarmed when the night clerk informed me that the door to the outside had to remain open so the fire alarm wouldn't go off. The next morning when we left the room, the corridor was absolutely freezing. This is a good hotel that just needs some $$ spent on it to bring it back up to where it once was.
2022 年 11 月入住 2 晚

10/10 超赞

Roy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’m glad I stayed before I read some of these negative reviews! I would’ve missed out on a great hotel! Clean, quiet, friendly staff… What’s not to like?
2022 年 11 月入住 2 晚

6/10 一般

Michael

与家人出行
不满意：清洁度
Carpet in room needed vacuuming there was visible dirt in front of the dresser and desk, bedcovers in non-smoking room had what appeared to be cigarette burn holes. Did not see a housekeeping person during our stay, room was not serviced during our stay. Front Desk and breakfast room staff were friendly and very helpful.
2022 年 10 月入住 2 晚

10/10 超赞

Clayton

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and safe
The room was clean and was pretty comfortable. It was convenient to where I needed to be the next morning-and next to restaurants. I felt comfortable staying there as the area felt safe.
2022 年 10 月入住 1 晚

10/10 超赞

Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the tub jets are perfect
2022 年 9 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
Meh..
The breakfast was gravy from a can and frozen biscuits.. 😝checkiut was at 10am, NOT 11am on the hotels.com site, and they were strict about it. Diffuser was broken so the pool house was verry steamy and not qell lit, and they let other guest drink alcohol and vape in there around our kids playing in the pool. Hot tub was just hot water. No jets, and a couple made out in front of our kids.. it was gross and we left.. will not be back
2022 年 10 月入住 1 晚

2/10 糟糕

Angel

与家人出行
满意：住宿条件和设施
不满意：清洁度
We did not get the room we booked. It took over 30 minutes or so to check in only to be told it may be possible we would have to find another hotel. The entire place reeked of marijuana from the front lobby to our room
2022 年 10 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room we stayed in was very nice. Had a really nice relaxing time. It was very quiet.We would have liked a little more options provided in the breakfast. Overall it was a pleasant experience.
2022 年 9 月入住 1 晚

10/10 超赞

Patricia

满意：清洁度、员工和服务、住宿条件和设施
2022 年 9 月入住 1 晚