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关于杭廷顿希尔顿逸林酒店的点评

4 out of 5
杭廷顿希尔顿逸林酒店
1001 3rd Avenue, Huntington, WV

点评

8.4

很好

10 分 - 超赞。538 条好评，共有 1000 条点评" "
8 分 - 还可以。243 条好评，共有 1000 条点评" "
6 分 - 一般。105 条好评，共有 1000 条点评" "
4 分 - 很差。56 条好评，共有 1000 条点评" "
2 分 - 糟糕。58 条好评，共有 1000 条点评" "

8.6/10

清洁度

9.0/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Bowen

2022 年 10 月入住 2 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service was great. Staff is extremely friendly.
2024 年 5 月入住 2 晚
GSM 于 2024年05月14日 的回复
We're glad to hear that you were pleased with the service you received, Sarah. Thank you for your feedback.

8/10 还可以

Michael

与配偶出行
满意：员工和服务
Limited parking Pretty much off the interstate Valet parking was nice ten dollars
2024 年 5 月入住 1 晚
GSM 于 2024年05月15日 的回复
Thank you for your feedback Michael. We're glad to hear that you were pleased with our valet service. Please visit us again soon.

8/10 还可以

Monica

与家人及幼儿出行, 与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall a very nice stay. If you prefer a firmer pillow or light weight blanket I would bring your own. I would stay here again if the need arises.
2024 年 5 月入住 1 晚
GSM 于 2024年05月15日 的回复
We appreciate your feedback Monica. We look forward to welcoming you back.

2/10 糟糕

Kimberly

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely unhelpful. No parking available. Room was dirty. AC did not work. Mold on the bathroom as well as peeling paint. Outlets were not working.
2024 年 5 月入住 3 晚
GSM 于 2024年05月15日 的回复
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Thank you for your feedback.

8/10 还可以

Benjamin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property and staff were great, the other guests were pretty rowdy through out the night and ignored the no smoking rules.
2024 年 5 月入住 2 晚
GSM 于 2024年05月15日 的回复
Your feedback is valuable to us and used to create better experiences for future guests. We hope you will visit us again soon.

8/10 还可以

Craig

与家人出行, 团体旅客
满意：住宿条件和设施，员工和服务
Staff was really nice
2024 年 5 月入住 1 晚
GSM 于 2024年05月15日 的回复
We're glad you were pleased with our staff. Thank you for your time.

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
GSM 于 2024年05月15日 的回复
Thank you for your feedback, Laura!

6/10 一般

Sheniqua

满意：员工和服务
不满意：住宿条件和设施
The property should do some updates the carpet should go. Also the TV didn’t work
2024 年 4 月入住 2 晚
GSM 于 2024年05月2日 的回复
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. We hope that you will come back and visit us again for a more positive experience.

8/10 还可以

Jennifer

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We were there for a concert in ashland kentucky. The hotel was clean, staff was amazing. Cute area around it but short distances away were not as nice. Did not feel unsafe at all but just be aware of wandering too far off property.
2024 年 4 月入住 3 晚
GSM 于 2024年05月2日 的回复
Thank you for choosing our hotel and taking the time to leave a review. We hope you enjoyed the concert and we look forward to welcoming you back soon.

10/10 超赞

Morgan，Edon

2024 年 2 月入住 2 晚
GSM 于 2024年05月15日 的回复
Thank you for your feedback.

10/10 超赞

Joshua

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very beautiful atmosphere. Room was very nice and clean, the entry way is absolutely gorgeous.
2024 年 4 月入住 3 晚
GSM 于 2024年05月2日 的回复
We're glad you were pleased with your stay, Joshua! We look forward to seeing you again soon.

10/10 超赞

Thomas

2024 年 4 月入住 1 晚
GSM 于 2024年05月2日 的回复
Thank you for your feedback, Thomas!

10/10 超赞

Dominique

满意：清洁度、员工和服务、住宿条件和设施
It was a very nice room and clean. Staff was nice and helpful. Very much enjoyed the complimentary cookie
2024 年 3 月入住 2 晚
GSM 于 2024年05月2日 的回复
Thank you for your feedback, Dominique. Please visit us again soon. We'll have warm cookies waiting for you.

8/10 还可以

Shawn，Louisville

商务旅客
满意：员工和服务，清洁度
The room could use a technology upgrade usb ports by the bed steaming options for the tv.
2024 年 3 月入住 1 晚
GSM 于 2024年04月2日 的回复
We value your feedback. Thank you for your time.

10/10 超赞

Miranda

满意：清洁度、员工和服务、住宿条件和设施
Late night parking is a challenge.
2024 年 3 月入住 1 晚
GSM 于 2024年04月2日 的回复
We value your feedback. Thank you for your time.

10/10 超赞

Andrew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent price for a Hilton, lots of walkable entertainment and parking
2024 年 3 月入住 2 晚
GSM 于 2024年03月26日 的回复
We always aim to deliver a great experience at our hotel, so we're glad to hear you were pleased with your stay. We look forward to welcoming you back soon.

6/10 一般

Stephanie

与家人出行
不满意：服务设施
1 of only 2 hotels close to the convention center this hotel gets away with alot. The employees were great. The hotel rooms were beat up, didn’t have enough towels or all of the bed in a bag for the pull out sofa which had a horrible mattress. Volleyball girls got back late from a tournament and cleaned out the food for purchase in the fridge. 3 days later they never replaced anything. There’s nothing open late close so that should be replenished with events going on. The price was way too much for this kind of service.
2024 年 3 月入住 3 晚
GSM 于 2024年03月26日 的回复
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 超赞

Barry，Falling Waters

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hrraty
2024 年 3 月入住 1 晚
GSM 于 2024年03月26日 的回复
Thank you for your feedback Barry.

10/10 超赞

Christina

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pretty lobby valet was super fast
2024 年 1 月入住 2 晚
GSM 于 2024年03月26日 的回复
Thank you for your feedback Christina. We're glad you were pleased with your stay.

8/10 还可以

Clarence

满意：员工和服务，清洁度
Parking sucked !!! If you don't have a full size truck you can pay to have it parked inside other wise they have about 16 spaces beside the building which are taken very early. The rest have to park on the street and be moved by 8am the next morning. If you get in later you may have to park as much as a block and half away .
2024 年 3 月入住 2 晚
GSM 于 2024年03月26日 的回复
Thank you for your review Clarence. We wholeheartedly apologize that some aspects of your stay fell short of expectations. Your comments are taken seriously and will be used to improve and create better experiences for future guests.

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was a nice room enjoyed my stay
2024 年 3 月入住 1 晚
GSM 于 2024年03月21日 的回复
We care about the comfort and satisfaction of our guests so we're happy to hear that you were pleased with your stay. Thank you for your time and feedback.

10/10 超赞

Diana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and of course the warm fresh cookie!!
2024 年 3 月入住 2 晚
GSM 于 2024年03月21日 的回复
We're so glad you had a positive experience with our team. We'll have warm cookies waiting for your next visit!

10/10 超赞

Zoe

2024 年 3 月入住 1 晚
GSM 于 2024年05月2日 的回复
Thank you for your feedback, Zoe!

8/10 还可以

Willis

与配偶出行
满意：服务设施，员工和服务
Room was clean but paint was peeling in the bathroom.
2024 年 1 月入住 1 晚
GSM 于 2024年03月21日 的回复
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel.

10/10 超赞

Cynthia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly and helpful beyond what they needed to be. Highly recommend to others and we will be back
2024 年 3 月入住 1 晚
GSM 于 2024年03月21日 的回复
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience with our team. We look forward to welcoming you back soon.

6/10 一般

Steve

与配偶出行
满意：员工和服务
不满意：清洁度
The valet was helpful and made a good suggestion for dinner. The room was dated and showed wear and tear. The bed was comfortable.
2024 年 3 月入住 1 晚
GSM 于 2024年03月15日 的回复
We're glad to hear you were pleased with the service you received from the valet. Thank you for your time and feedback.

10/10 超赞

Brenda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was nice. Did not like the parking situation. I like the breakfast it was very nice. Patking had to be valet which was inconvenient .
2024 年 3 月入住 1 晚
GSM 于 2024年03月15日 的回复
We appreciate your feedback Brenda. Your comments are important to us. We look forward to welcoming you back soon.

2/10 糟糕

Chad

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Motel room floor was soak and wet from mopping that was not dry. Floor had chips from previous person, dead stink bugs on windowsill, sheets were inside out and scratchy. Staff was unknowing about any hotel policies. Incidental charge of $50 per night is unreasonable.
2024 年 2 月入住 2 晚
GSM 于 2024年03月6日 的回复
We are sorry to hear about your poor experience at our hotel. We will be sure to share this information with our management team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

10/10 超赞

Joseph

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed was super cozy and the cookies were delicious. Staff was super friendly as well.
2024 年 2 月入住 1 晚
GSM 于 2024年02月26日 的回复
Come back and see us soon Joseph! We'll have warm cookies waiting for you.

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
GSM 于 2024年02月26日 的回复
Thank you for your review Laura!

8/10 还可以

Adam

满意：清洁度、员工和服务、住宿条件和设施
Wish the restaurant/bar had more options and better hours. Breakfast was good. Room was clean and staff was very nice.
GSM 于 2024年02月26日 的回复
We appreciate your feedback Adam. Please visit us again soon!

8/10 还可以

shelby

与家人出行
满意：住宿条件和设施，员工和服务
Im frim Huntington and this is one of the nicer hotels around the beds were nice and clean. Horrible view of a graffiti filled ally but thats Huntington
2024 年 2 月入住 1 晚
GSM 于 2024年03月6日 的回复
Thank you for choosing our hotel and taking the time to leave a review. We're so glad you had a positive experience. We look forward to welcoming you back soon.

10/10 超赞

Dustin

2024 年 2 月入住 1 晚
GSM 于 2024年03月21日 的回复
Thank you for your feedback!

10/10 超赞

Amber

满意：住宿条件和设施，员工和服务
Very nice staff and Valet service!
2024 年 2 月入住 1 晚
GSM 于 2024年02月26日 的回复
We're glad to hear you were pleased with our staff! Thank you for your time and feedback!

4/10 很差

Russell

团体旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
Meh.
Easy to find. The lady that checked us in was good. The lobby was nice but that's where the good ended. The room was not what I paid for. I booked a double queen room but what I got was a king and a sofa. There was trash in the trash can in the bathroom and the floor was not clean around the HVAC unit. Towels were also limited. Overall not a great experience.
2024 年 2 月入住 1 晚
GSM 于 2024年02月26日 的回复
We care about the comfort and satisfaction of our guests so we’ll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope that you will come back and visit us again for a more positive experience.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
GSM 于 2024年02月26日 的回复
Thank you for feedback!

10/10 超赞

Melissa

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
GSM 于 2024年02月26日 的回复
We appreciate your time and feedback Melissa!

6/10 一般

Gabrielle

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
GSM 于 2024年02月6日 的回复
We look forward to seeing welcoming you back for a more positive experience Gabrielle. Thank you for your feedback.

8/10 还可以

Rebecca

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Enjoyed our short stay.
2024 年 2 月入住 1 晚
GSM 于 2024年02月6日 的回复
Thank you for your time Rebecca.

10/10 超赞

Shelia

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
The staff at the hotel were very friendly and polite! Everyone doing their jobs seemed to be respectful and very helpful to anyone. Thank you for providing a wonderful service and opportunity to enjoy our visit!
2024 年 2 月入住 1 晚
GSM 于 2024年02月6日 的回复
We're glad you were pleased with your stay and the staff. Your feedback is valuable to us. Please visit us again soon, Sheila.

10/10 超赞

jeff

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Definitely would stay here again
The staff was very friendly and helpful. Rooms were very nice and clean.
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
We look forward to welcoming you back soon Jeff. Thank you for your time and feedback.

10/10 超赞

Brigitte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
Thank you for your 10 rating Brigitte!

10/10 超赞

Shawna L.

Cold shower!! No hot water??
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
We're sorry to hear about the issues you had during your stay with us, but we really appreciate you bringing this to our attention. We look forward to welcoming you back for a more positive experience. Thank you for your time Shawna.

10/10 超赞

Sasja

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Double Tree is always so accommodating when we’re in town. We look forward to this event every year with our club and they always go above and beyond. The staff are great, they made check-in easy for us and the bar/restaurant never disappoints. Thank you!
2024 年 1 月入住 2 晚
GSM 于 2024年02月6日 的回复
Thank you for choosing us Sasja! We're glad you were pleased with your stay and the staff. Please visit us again soon.

10/10 超赞

Turquoia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 7 晚
GSM 于 2024年02月6日 的回复
It's a pleasure to have you stay with us Turquoia. Thank you for your review.

8/10 还可以

Douglas，Bristow

2024 年 1 月入住 2 晚
GSM 于 2024年02月6日 的回复
We appreciate your feedback Douglas.

8/10 还可以

Rodney

满意：清洁度、员工和服务、住宿条件和设施
Was a really nice place to stay would definitely stay again
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
Thank you for choosing us Rodney. We look forward to welcoming you back.

10/10 超赞

Tracy

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
We appreciate your feedback Tracy.

10/10 超赞

Timothy

Very clean, super comfortable bed, and good food and drinks!
2024 年 1 月入住 1 晚
GSM 于 2024年02月6日 的回复
We look forward to welcoming your back Timothy. Thank you for your amazing review.