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普羅維登斯亨茨維爾村希爾頓欣庭酒店的評價

3 out of 5
普羅維登斯亨茨維爾村希爾頓欣庭酒店
15 Town Center Dr, Huntsville, AL

評價

9.0

卓越

10 分評分，優異；325 則評價中有 205 則" "
8 分評分，不錯；325 則評價中有 79 則" "
6 分評分，一般；325 則評價中有 18 則" "
4 分評分，欠佳；325 則評價中有 17 則" "
2 分評分，很差；325 則評價中有 6 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Darrell

伴侶同遊
讚好：整潔度和住宿狀況
We went down to get breakfast at 6:45, supposed to be ready at 6:00, and nothing was ready. It wouldn’t have been a big deal, but we were crunched for time and had to get breakfast elsewhere.
於 2024 年 4 月住了 1 晚

10/10 優異

CHARLES

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
great room, comfortable bed and polite staff
於 2024 年 4 月住了 2 晚
Josh 於 2024年5月2日的回應
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 優異

Nate

讚好：整潔度、職員與服務和住宿狀況
Very clean, beautiful area, lots of dining/shopping available close by.
於 2024 年 4 月住了 1 晚
Josh 於 2024年5月2日的回應
Thank you for the review about your recent stay! We love to see these comments! Hope to see you soon! Have a safe one!

10/10 優異

Stanley

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Josh 於 2024年5月2日的回應
Thank you for the review about your recent stay! We hope you come back and see us again! Have a safe trip!

10/10 優異

Richard

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for dining options without driving. A couple of bars too.
於 2024 年 3 月住了 1 晚
Josh 於 2024年4月3日的回應
Thank you for the review about your recent stay! One of the best perks of our hotel is the location! We hope you to see you again soon!

8/10 不錯

Shannon

讚好：整潔度、職員與服務和住宿狀況
There are a bunch of ladybugs around the room. And the bed wasn’t comfortable
於 2024 年 3 月住了 2 晚
Josh 於 2024年3月18日的回應
Thank you for the review about your recent stay! We have mentioned your comments to our maintenance staff. We hope to see you again soon! Have a safe trip!

10/10 優異

Jacqueline (Lillian)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very nice and convenient hotel! Room was big and comfortable! Breakfast was very good! We will definitely stay here again!
於 2024 年 2 月住了 1 晚
Josh 於 2024年3月18日的回應
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 優異

Karl

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Josh 於 2024年3月18日的回應
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Josh 於 2024年1月17日的回應
Thank you for the review about your recent stay! Hope to see you soon! Have a safe one!

10/10 優異

Marcia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Good place to stay if you want a longer term stay and still be in a great walkable location. The curtains didn’t close all the way and there’s a bright light in the parking lot so I was very glad to have an eye mask for sleeping.
於 2024 年 1 月住了 1 晚
Josh 於 2024年1月12日的回應
Thank you for the review about your recent stay! We hope to see you soon! Have a safe trip!

2/10 很差

Jacob

於 2023 年 12 月住了 1 晚
Josh 於 2024年1月12日的回應
Thank you for the review about your recent stay. We apologize for dropping the ball on this one. We hope you give us another shot in the future to improve upon this. Have a safe trip!

10/10 優異

glorimar

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was an amazing experience. The room was perfect and the personel too!!
於 2023 年 12 月住了 4 晚
Josh 於 2024年1月12日的回應
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 優異

Cathy

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Josh 於 2023年12月29日的回應
Thank you for your review about your recent stay. We love seeing scores like this! Have a safe trip!

2/10 很差

Kalyn

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bugs in the room, dirty and outdated appliances and couch. housekeeping did not clean our room during our stay, the elevator was 2 months past annual inspection date, and the water smelled of sewage. Will not be staying here again
於 2023 年 12 月住了 2 晚
Josh 於 2023年12月29日的回應
Thank you for the review about your recent stay. We apologize for dropping the ball on this one. These issues have been brought to managements attention to they can be rectified. We hope you give us another shot in the future. Have a safe trip!

10/10 優異

michele

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
First time in Huntsville
The property was so clean, comfortable and the staff was wonderful. The only suggestion is the breakfast needs a little attention or more options. I would definitely stay at Homewood Suites again!
於 2023 年 11 月住了 1 晚
Josh 於 2023年11月10日的回應
Thank you for the review about your recent stay! We love to see comments like this! Can’t wait to see you again!

4/10 欠佳

Ramona

家人同遊
讚好：職員與服務
不滿：整潔度
Used soap was left in the shower. There was a ball of hair left on the floor.
於 2023 年 11 月住了 2 晚
Josh 於 2023年11月5日的回應
Thank you for the review about your recent stay. We apologize for dropping the ball on the cleanliness of your room. We will bring this to our department heads so that this does not occur again. We hope you give us another shot in the future to improve this score. Have a safe trip!

10/10 優異

Elizabeth

於 2023 年 10 月住了 1 晚
Josh 於 2023年10月27日的回應
Thank you for the review about your recent stay! We love to see these reviews! Have a safe trip and we hope to see you soon!

8/10 不錯

Julie

讚好：整潔度、職員與服務和住宿狀況
Close to everything
於 2023 年 10 月住了 2 晚
Josh 於 2023年10月26日的回應
Thank you for your review about your recent stay. We are glad to see everything worked out well. We hope to see you again soon!

4/10 欠佳

Jacqueline

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Skip this
Needs an upgrade. Beds very uncomfortable. Staff not welcoming. Carpets need cleaning. Appliances need to be upgraded
於 2023 年 10 月住了 1 晚
Josh 於 2023年10月25日的回應
Thank you for the review about your recent stay. We will not disagree about the hotel needing an upgrade. We will be having a complete renovation in the coming months where these items will be replaced. We hope you come back and give us another shot soon! Have a safe trip!

10/10 優異

Leslie

於 2023 年 10 月住了 1 晚
Josh 於 2023年12月21日的回應
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 優異

Cason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Josh 於 2023年10月25日的回應
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

6/10 一般

Ashlee

家人同遊
不滿：整潔度和客房舒適度
I’ll never choose this hotel again.
I didn’t know much about the area we visited and picked this hotel after seeing previous reviews and pictures of the rooms. I must say, we were really disappointed once we got there. The hotel seemed ok from the outside and the lobby was nice but our room felt so dirty!! The furniture was so old and looked just filthy. The light fixtures had dead bugs in them. My 5 year old woke up in the middle of the night to tell us to kill a bug on the wall (see pics)l!! The bathroom vent was covered in dirt (see pictures) The bedding was thin and terrible. The comforter looked like it was at least a decade old. The bed was incredibly lumpy. The towels were old and dingy with dirt that wouldnt wash out. Towels like that should be thrown out. Luckily we weren’t in the room much. If we were going to be in the room a lot I would’ve demanded a better room. I wont ever pick this hotel again.
於 2023 年 10 月住了 2 晚
Josh 於 2023年10月25日的回應
Thank you for the review about your recent stay. We hate to see that we dropped the ball on this one. Most of the problems stated will be reversed when we start our renovation in the coming months. We have alerted all parties of management to the other issues stated. We hope you give us another shot in the future to rectify this stay. We hope you have a safe trip!

8/10 不錯

Phillip

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brother’s wedding
We had an amazing trip. The room was very nice an clean. Staff was amazing!
於 2023 年 9 月住了 2 晚
Josh 於 2023年10月2日的回應
Thank you for the review about your recent stay! We hope to see you again soon. Have a safe trip!

6/10 一般

Gayle

多人同遊
讚好：客房舒適度
不滿：整潔度和住宿狀況
Needs a Deep Cleaning
This seems to be a fairly new hotel and is very nice on the outside but I was surprised at the lack of upkeep….dirty carpets, walls, etc. It wasn’t up to par with most HS I’ve stayed in.
於 2023 年 9 月住了 1 晚
Josh 於 2023年9月25日的回應
Thank you for the review about your recent stay. We are due for a renovation soon so the hotel has been showing its age in some areas. We hope you come visit us after the renovation to see the improvements. Have a safe trip!

10/10 優異

Hope

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
於 2023 年 9 月住了 2 晚
Josh 於 2023年9月25日的回應
Thank you for the review about your recent stay! We hope to see you again during future trips. Have a safe one!

8/10 不錯

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Suites are nice, but a little dated and musty. I hated that all the room doors SLAM shut and echo thru out the floor. I could not use my Hilton Rewards since I booked with Expedia. They only saved me three dollars.
於 2023 年 9 月住了 3 晚
Josh 於 2023年9月6日的回應
Thank you for the review about your recent stay. We hope to see you again soon. Have a safe trip!

6/10 一般

James

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Checked in Friday afternoon. Friendly staff. Hallways badly stained. Went to concert shortly after check in. Showered next morning. Hair in the tub. Getting ready for the next concert Saturday night. Unrolled washcloth to wash my face - looked like fresh makeup on the cloth. Unrolled the next cloth same thing. Began to wonder what I filth had been sleeping in. Quite disgusting. One of the TVs didnt work, but I wasnt there to watch TV. Air was off in the hallway. Elevator too. Hot as a sauna. I will go back to the venue, but not that hotel.
於 2023 年 8 月住了 2 晚
Josh 於 2023年9月6日的回應
Thank you for the review about your recent stay. We hate to hear how we dropped the ball on this stay. We will bring this comments to our housekeeping staff. We hope you give us another shot in the future. Have a safe trip!

10/10 優異

Brenda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Josh 於 2023年8月29日的回應
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 優異

Patricia Renee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Josh 於 2023年8月29日的回應
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 優異

Roshanda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The entire staff was great. Hats off to these kind, hard working individuals.
於 2023 年 8 月住了 1 晚
Josh 於 2023年8月29日的回應
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 優異

Douglas

於 2023 年 8 月住了 1 晚
Josh 於 2023年8月29日的回應
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 優異

Tony

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Josh 於 2023年8月8日的回應
Thank you for the review about your recent stay. We are glad to see everything worked out well for you. We hope to see you again. Have a safe trip!

2/10 很差

Larryl

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Terrible
This was the dirtiest hotel I ever stayed in and I Travel a lot. I stayed there before a couple of years ago. It was ok then. I will definitely not stay here again. The first room they gave me was out of order. The second room was dirty with water damage stains on the carpet and window coverings.
於 2023 年 7 月住了 2 晚
Josh 於 2023年7月31日的回應
Thank you for the review about your recent stay. I hate to hear how we dropped the ball on this one. I have shown these pictures to our housekeeping supervisor and we are working to ensure this doesn't happen again. We hope you give us another shot in the future to improve. Have a safe trip!

4/10 欠佳

Mason

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Hallway carpeting was disgusting. Trash left in the hallway at night. Lobby is beautiful, but a cover up for the rest of the hotel.
於 2023 年 7 月住了 2 晚
Josh 於 2023年7月21日的回應
Thank you for the review about your recent stay. We apologize for dropping the ball on this stay. We are due for a complete renovation soon. Stop back by and see us in the future. Have a safe trip!

10/10 優異

C.

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel is wonderful! The manager and staff are super friendly and professional. The rooms are clean and very nice. It is very quiet and the breakfast is so good! This hotel is pet friendly everyone was very accommodating.
於 2023 年 7 月住了 3 晚
Josh 於 2023年7月17日的回應
Thank you for the review about your recent stay! We love seeing comments like this! We hope you come back and see us soon. Have a safe trip!

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Village atmosphere. Parking crowded but okay.
於 2023 年 7 月住了 2 晚
Josh 於 2023年7月17日的回應
Thank you for the review about your recent stay! We are glad to hear you enjoyed it. We hope you come back and visit! Have a safe trip.

6/10 一般

Keron

讚好：職員與服務
40th Anniversary
於 2023 年 6 月住了 2 晚
Josh 於 2023年7月7日的回應
Thank you for the review about your recent stay. We strive for high scores so we hate to see we dropped the ball on this one. Comments help us improve the hotel for you and future guests. Hope to see you in the future!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Staff
The staff here is wonderful. Shannon, front desk receptionist, is exceptional. Everyone works really hard to make your stay as enjoyable as possible. I will stay here again in the future.
於 2023 年 6 月住了 2 晚
Josh 於 2023年7月7日的回應
Thank you for the review about your recent stay! We hope to see you again in the future! Have a safe one.

4/10 欠佳

Michelle

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Chirping in room ruined our last night's sleep
Everything was fine until the 4:00 am the morning of our check out. One of the detectors (smoke?) began chirping. I am a light sleeper, so there is no way I could sleep through that. I called the front desk, and the attendant said the maintenance person doesn't come in until 7:00 am. She said she would try to find a ladder and a new battery. I asked her to please call me back when she was heading up so we could be dressed. I never got a call back or heard a word from her. The detector chirped off and on until we checked out around 9:00 am. We mentioned it when we checked out and the attendant said the overnight person made a note of it but would not have been able to leave the front desk unattended to fix the problem. A call back stating this would have been nice, or the offer to relocate to another room. Neither of these was done. This experience ruined our last night.
於 2023 年 6 月住了 2 晚
Josh 於 2023年7月7日的回應
Thank you for the review about your recent stay. We hate to hear about this experience. This will be addressed with the front desk staff and the GM. We hope you give us another shot in the future to improve upon this stay. Have a safe trip!

10/10 優異

Laura

於 2023 年 5 月住了 1 晚
Josh 於 2023年5月13日的回應
Thank you for the review about your recent stay. We hope to see you again. Safe travels!

10/10 優異

HIROMASA

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is equipped with a kitchen, and there are many restaurants around, which is very convenient.
於 2023 年 3 月住了 16 晚
Josh 於 2023年4月8日的回應
Thank you for the review about your recent stay. We are glad everything worked out well. We hope to see you again!

8/10 不錯

christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Josh 於 2023年3月21日的回應
Thank you for the review about your recent stay. We are glad everything worked out well for you. We hope to see you again during future trips. Have a safe one!

10/10 優異

KEVIN

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 2 晚
Josh 於 2023年4月18日的回應
Thank you for the review about your recent stay. We are glad everything worked out well for you. We hope to see you again. Have a safe trip!

10/10 優異

HIROMASA

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 17 晚
Josh 於 2023年4月6日的回應
Thank you for the review about your recent stay. We are glad everything worked out well. We hope to see you again during future trips. Have a safe one.

8/10 不錯

James

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
The property was clean and employees kind. The rooms are a little dated, but the beds were comfy and water pressure was great! Very convenient to restaurants!
於 2023 年 3 月住了 1 晚
Josh 於 2023年3月21日的回應
Thank you for the review about your recent stay. We are glad most everything worked out well for you. Thankfully, the hotel is due for a renovation soon. Come back and see us soon!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Josh 於 2023年3月17日的回應
Thank you for the review about your recent stay! We are glad everything worked out well. We hope to see you again. Have a safe trip!

10/10 優異

john

讚好：整潔度、職員與服務和住宿狀況
Great
於 2023 年 3 月住了 2 晚
Josh 於 2023年3月14日的回應
Thank you for the review about your recent stay! We are glad to hear everything worked out well. We hope to see you again soon. Have a safe trip!

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Josh 於 2023年3月13日的回應
Thank you for the review about your recent stay! We are glad everything worked out well. We hope to see you again during future trips. Have a safe one!

4/10 欠佳

Derek

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
When we checked in,
於 2023 年 2 月住了 3 晚
Josh 於 2023年3月12日的回應
Thank you for the review about your stay. We apologize for for any issues that occurred. The review has been left blank so I’m unaware of any specific details. We hope you give us another shot so that we may increase that score. Hope you have a safe trip!

4/10 欠佳

Glenda (ringgold)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Tried to call for over an hour to make sure that I had a reservation, no one ever answered. Check in process was long. Hallway dirty with nasty towels in hallway. Once in the room there was not a remote. Called down to front desk and no one answered, so had to go back down to get the remote.
於 2022 年 12 月住了 1 晚