室外游泳池

关于海利肯米尔斯温德姆戴斯酒店的点评

2 out of 5
海利肯米尔斯温德姆戴斯酒店
15415 Highway 13 S, Hurricane Mills, TN

点评

6.8
10 分 - 超赞。79 条好评,共有 346 条点评" "
8 分 - 还可以。103 条好评,共有 346 条点评" "
6 分 - 一般。68 条好评,共有 346 条点评" "
4 分 - 很差。54 条好评,共有 346 条点评" "
2 分 - 糟糕。42 条好评,共有 346 条点评" "

7.0/10

清洁度

7.8/10

员工和服务

6.2/10

服务设施

6.2/10

住宿条件和设施

6.8/10

环保

点评

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Other than a noisy heater the room was fine. The breakfast was so so with only muffins and yogurt, coffee and juice. Barely qualifies as breakfast.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年03月2日 的回复
Dear Guest,Thank you for your feedback. We're glad to hear that your overall experience was satisfactory, despite the noisy heater. We appreciate your comments regarding the breakfast options and will consider them to improve our offerings for future guests. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月24日 的回复
Dear Mary,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 很差

Jeff

不满意:清洁度、服务设施、住宿条件和设施
Property is old, dirty and needs a facelift.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月12日 的回复
Dear Jeff,We appreciate your feedback, and we apologize for any inconvenience caused by the condition of our property. Your comments are taken seriously, and we are committed to making necessary improvements. We value your input and hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely, Hotel Manager

4/10 很差

真实旅客

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Disappointed
I was disappointed by just about everything! For starters, the bathroom sink and toilet were not built for adults. The sink counter was way too short and the toilet seat was round and tiny. The heater was extremely loud and woke me up every time it started. The floor of the bathroom was so dirty it was very sticky. Unbelievable!
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月7日 的回复
Dear Guest,We appreciate you taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. Your comments about the bathroom amenities and cleanliness are concerning, and we will promptly address these issues to ensure a more comfortable experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 糟糕

Daphne

2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月24日 的回复
Dear Daphne,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 一般

Nancy

与家人出行
满意:员工和服务
不满意:住宿条件和设施
The only staff member we saw was pleasant and helpful. The beds were nice, good TV, toilet and sink were fine. But - the bathroom door had major scratches on it; the heat lamp was missing a bulb and didn't look like it would work anyway; the shower wall and ceiling were stained and possibly moldy. I would say the rooms need a refresh - paint and some repairs.
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年01月15日 的回复
Dear Nancy,Thank you for your stay. We're pleased to hear that our staff was pleasant and helpful and that you found the beds, TV, toilet, and sink to be satisfactory. However, we genuinely appreciate your honesty about the areas that fell short of your expectations. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

8/10 还可以

Jaccilee

2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月12日 的回复
Dear Jaccilee,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

8/10 还可以

Kevin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月1日 的回复
Dear Kevin,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 超赞

Elizabeth

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would return
Good stay. Quiet and peaceful. Very helpful customer service. Would recommend. Thank you.
2023 年 12 月入住 3 晚
Hotel Manager 于 2023年12月5日 的回复
Dear Elizabeth,Thank you for choosing us! We're glad we were able to provide you with a pleasant, comfortable, and quiet experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely, Hotel Manager

10/10 超赞

Kevin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very easy & convenient
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月28日 的回复
Dear Kevin,Thank you for your positive feedback! We're delighted to hear that your experience with us was easy and convenient. Our goal is to provide a seamless and enjoyable stay for our guests. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 很差

Michael

不满意:住宿条件和设施
Not worth price for room. Old run down rooms. Still has Covid style breakfast to go. Breakfast was Walmart yogurt, gronola bars and microwave sandwich. Bathroom vent fan missing leaving a dirty vent duct exposed. Just not worth the price
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月24日 的回复
Dear Michael,Thanks for your stay at our hotel. We are sorry to hear you did not feel valued for the price paid and was not as per your expectations. We have taken note of all the points mentioned in your review and will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager

10/10 超赞

travis

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月13日 的回复
Dear Travis,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 还可以

Katherine

满意:清洁度、员工和服务、客房舒适度
Clean and comfortable
About what you would expect. Nothing fancy at all, but did have a comfortable bed and very nice pillows. Fridge and microwave worked fine.
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月8日 的回复
Dear Katherine,Thank you for sharing your feedback. It's good to hear that you found the hotel to be as expected, with a comfortable bed and nice pillows. If you have any suggestions for improvements, please feel free to share. We hope to continue meeting your needs on future visits.Sincerely, Hotel Manager

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、客房舒适度
Although the motel is very dated, it was clean and smelled good. It needs a lot of updating.
2023 年 10 月入住 3 晚
Hotel Manager 于 2023年11月6日 的回复
Dear Guest,Thank you for your feedback. We appreciate your understanding of the dated condition of the motel and your recognition of its cleanliness and pleasant smell. We are constantly working to improve our facilities. Your comfort and satisfaction are important to us, and we hope to continue providing you with a pleasant experience during your stay. Sincerely,Hotel Manager

6/10 一般

Judith

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Black mold was on the shower head. Some kind of oily stain was on top sheet and bedspread. Paint was peeling off the walls. There was no exhaust fan in the bathroom. Just a hole in the ceiling. The tv would come on but the screen was blank.
2023 年 10 月入住 1 晚
Hotel manager 于 2023年10月27日 的回复
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 还可以

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Availability was key!
I had actually pursued a different hotel, but a large wedding in the area resulted in no rooms being available. Fortunately, Days Inn had availability, and all i needed was a place to lay my head, so it was sufficient.
2023 年 10 月入住 1 晚
Hotel Manager 于 2023年10月16日 的回复
Dear Mary,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

8/10 还可以

Laura

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We chose this hotel initially because it was pet friendly and close to Loretta Lynn's Dude Ranch. The hotel looks old and could use some updates/freshening up on the outside. The attendant was very friendly and helpful. Once inside our room it was very nice and clean and peaceful. We got a good night's sleep and would definitely stay again.
2023 年 10 月入住 1 晚
Hotel Manager. 于 2023年10月14日 的回复
Dear Laura,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are delighted. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 超赞

Najibullah

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, easy parking and quiet area
2023 年 8 月入住 1 晚
Hotel Manager 于 2023年08月28日 的回复
Dear Najibullah,Thank you for your stay. We're delighted that you had a positive experience during your stay at our hotel. It's wonderful to hear that you found our staff friendly, parking convenient, and the area peaceful. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

4/10 很差

Nadine

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Very old hotel. Needs a hole lot of TLC.
2023 年 8 月入住 1 晚
Hotel Manager. 于 2023年08月22日 的回复
Dear Guest,Thank you for the review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can better satisfy you. Sincerely,Hotel Manager.

10/10 超赞

Paula

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
2023 年 8 月入住 1 晚
Hotel Manager 于 2023年08月21日 的回复
"Dear Guest,Thank you for your glowing rating of 10/10! We're thrilled to learn that you had a fantastic experience during your stay with us. Your feedback means a lot to us, and we're glad we could meet your expectations. We look forward to continuing to provide you with exceptional service during your future visits.Sincerely,Hotel Manager"

10/10 超赞

Johnnie

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Hotel Manager 于 2023年08月18日 的回复
Dear Johnnie,Thank you for taking the time to rate your stay with us. We're pleased to see that you had a great experience and awarded us a perfect score. If you have any specific feedback or suggestions to share, feel free to let us know. We look forward to having the opportunity to serve you again in the future.Best regards,Hotel Manager

8/10 还可以

Judith

满意:清洁度、员工和服务、客房舒适度
They need to do some up grades. Their entry way need painted. Update lobby. Wash cloth were very thin but at least we had some. They did 2 room checks. Brought wash cloth and made bed. Rate a 6
2023 年 8 月入住 2 晚
Hotel Manager. 于 2023年08月16日 的回复
Dear Judith,Thank you for your kind feedback. We appreciate your input and will utilize your suggestions for training opportunities. On behalf of the entire hotel, allow me to apologize for any issues you may have faced during your stay with the level of service you received. Sincerely, Hotel Manager

10/10 超赞

Madaline

2023 年 7 月入住 1 晚
Hotel Manager 于 2023年07月18日 的回复
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 一般

Matthew

不满意:住宿条件和设施
2023 年 7 月入住 2 晚
Hotel Manager 于 2023年07月18日 的回复
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

4/10 很差

Rebecca

We saw a roach in our room.
2023 年 7 月入住 1 晚
Hotel Manager 于 2023年07月11日 的回复
Dear Guest,Thanks for your valuable review. We're so sorry that you found roaches in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms roaches free. We apologize for the roaches . Hope you will reconsider us again.Sincerely,Hotel Manager

6/10 一般

john

满意:清洁度
不满意:客房舒适度,住宿条件和设施
2023 年 7 月入住 1 晚
Hotel Manager 于 2023年07月11日 的回复
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 还可以

Maureen R

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Hotel Manager 于 2023年06月22日 的回复
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

8/10 还可以

Karen

满意:员工和服务
Cracked up when I saw the vanity was the height of my knees (5’7” tall). Water pressure was fine, but the height of shower was also low. Room could use a deep cleaning and the walls wiped down. Outside stairs are rusted and the concrete is damaged on practically every step. Stayed here for convenience and price point.
2023 年 6 月入住 3 晚
Hotel Manager 于 2023年07月6日 的回复
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 超赞

Billy

2023 年 6 月入住 3 晚
Hotel Manager 于 2023年06月22日 的回复
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

2/10 糟糕

James

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Didn’t stay - air conditioning not working properly, rude at front desk, has trailer & were told to park in area that vehicle was likely to get hit, refrigerator very loud, sounded like it ready to come out of wall, very outdated. Went to Quality Inn across street.
2023 年 6 月入住 1 晚
Hotel Manager 于 2023年06月13日 的回复
Dear Guest,Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behaviour. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality. Sincerely,Hotel Manager

10/10 超赞

neva

2023 年 6 月入住 1 晚
Hotel Manager 于 2023年06月6日 的回复
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

10/10 超赞

Najibullah

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We had good night staying in Days Inn Room was nice and clean
2023 年 5 月入住 1 晚
Hotel Manager 于 2023年05月27日 的回复
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

4/10 很差

George

不满意:清洁度、服务设施、住宿条件和设施
Staff is friendly. However that is where the good ends. Property is in disrepair. I killed a brown recluse spider on the vanity when I checked in, was bitten by another while sleeping. I wouldn’t recommend.
2023 年 5 月入住 4 晚
Hotel Manager 于 2023年05月24日 的回复
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

2/10 糟糕

Lewis

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The staff was nice but the building was in horrible shape. In the room, the walls were dirty, wallpaper peeling off, popcorn ceiling falling off, bathroom fixtures were rusty and very old looking, and the carpet needed replacing desperately. Definitely not worth the money. I called it the Horror Hotel. Don’t stay here.
2023 年 4 月入住 1 晚
Hotel Manager 于 2023年04月28日 的回复
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 糟糕

Patricia

不满意:住宿条件和设施,服务设施
It smelled like curry. Very stinky. Rooms not very clean. I did not like the strong smell. I will not stay here again.
2023 年 4 月入住 1 晚
Hotel Manager 于 2023年04月25日 的回复
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
Excellent staff! Very helpful when I locked myself out of my room twice. They couldn’t have been kinder and understanding. Thanks again!!!
2023 年 3 月入住 2 晚
Hotel Manager 于 2023年04月1日 的回复
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

6/10 一般

Johnie

与家人出行, 带宠物出行
满意:员工和服务
不满意:住宿条件和设施
Friendly, professional staff. Good nearby dining and convenience stores, as well as dog-walking areas. Good price. Room badly needed new carpet and paint, as well as minor repairs and general updating/re-modelling. Like many other motels, this one advertised as being dog-friendly, but then charged $20 per dog, per night. That's not very friendly and is false advertising, in my opinion.
2023 年 3 月入住 2 晚
neal 于 2023年03月11日 的回复
thank you for your response

8/10 还可以

Michel

商务旅客
满意:清洁度、员工和服务、客房舒适度
2023 年 2 月入住 1 晚
neal 于 2023年03月3日 的回复
thank you

8/10 还可以

Charles

与家人出行
满意:清洁度、员工和服务、客房舒适度
Nice pleasant stay
Nice room Pleased
2022 年 12 月入住 1 晚
neal 于 2023年01月5日 的回复
thank you

10/10 超赞

Timothy

满意:清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

Tonya

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean rooms
neal 于 2022年11月24日 的回复
thank you for your response

2/10 糟糕

Mary

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bathroom was nasty, the room was smelly, the ac/heater was loud and the noise from outside was aweful. No breakfast. Would not recommend this motel to anyone.
2022 年 10 月入住 1 晚

4/10 很差

Linda

与配偶出行
不满意:服务设施,清洁度
There was mold in the shower area. The door handle didn't work properly. The air conditioner made a ratteling noise. Not up to the standards I would have expected for Wyndham,,,or even Days Inn. The grab and go breakfast was coffee and some kind of muffin or bar...nothing more. It seems that they do just as little as possible for their guests. Certainly not worth the rate they are charging per night.
2022 年 9 月入住 2 晚

2/10 糟糕

Gary

团体旅客
不满意:住宿条件和设施,服务设施
Convenient Location. Was probably very nice about 30 years ago. But, has not been maintained very well. Seems to be common with the Days Inn chain.
2022 年 9 月入住 2 晚

10/10 超赞

Tyler

2022 年 8 月入住 1 晚

10/10 超赞

Rita

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My 3 year old grandson and I got to enjoy the pool!! It was so nice and it was clean all around!!
2022 年 8 月入住 1 晚
neal 于 2022年08月28日 的回复
thank you for your feedback glad to hear you enjoy hope to see you soon on your next trip thanks

10/10 超赞

Luis

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
neal 于 2022年08月20日 的回复
thank you

6/10 一般

wayne

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Owner/Manager is very rude.Very bad attitude
2022 年 7 月入住 6 晚

4/10 很差

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Even though this hotel listed as to provide free breakfast, it doesn't. When asked about it they blame 3rd party booking agencies such Expedia and hotels.com. Very rude front desk staff and duty manager. It doesn't worth the price for the quality of the hotel and the service they provide or the amenities they have.
2022 年 7 月入住 1 晚

10/10 超赞

KENT,SAN ANTONIO

2022 年 7 月入住 3 晚