Hurtwood House

Deliberately falsely advertised as a hotel with swimming pool, gym, parking etc. But it was only a 3 bed end of terrace house with no signs to state it was B &B. Business room selected but we got a tiny room with No facilities! No room TV, No Tea making facilities, No en-suite, no chairs, no table, etc. There was only one bathroom shared with 3 bedrooms! No free parking so we had to park on the payment risking a parking fine. No swimming pool or gym or restaurant on site! You had to travel over a mile to find them! Sleep was interrupted by planes from Heathrow airport! Do not even think about staying here!!! 100% unsatisfactory! We are so upset, outraged and disappointed.

This is not a hotel, it is a house with digital locks on the doors. Location on maps is wrong. I had to call someone to find the house and for them to let me in. Bathroom is not nice, the sink and shower are clearly blocked. Bedroom was okay but very basic. The person on the phone was helpful but I also got locked out of my room at 5am and couldn't get back in until I sent a message on WhatsApp. You get what you pay for. I wouldn't recommend staying here.