This property is managed by a vacation rental agency with its own agreements, policies, and in person check-in process in downtown Idyllwild FYI. Prior to arrival, I was told that three spaces would be available at the property but quickly came to find out that maintenance had barely shoveled out two true spaces, leaving me and my guests to shovel out parking spaces, the walkways, and access to the hot tub. Management wouldn’t help further, claiming they only guarantee one space for a house that fits 10 people…
Further, this property has a hot tub on the deck which we shoveled out and then only came to find out is broken after calling management late on Friday night. This was a huge reason why we booked this rental, and management didn’t even bother being honest and upfront about it being broken ahead of check-in. I am really disappointed with the lack of accuracy as well as having spent over $1500 for two nights to spend hours shoveling snow. I do not recommend renting, management clearly doesn’t care about guest experience at all.