We love this hotel!! This is our second time here, we made sure to come back the next time we were in town. Sadly, on our way back through in a week and a half, you were booked. 😢 We have to stay at another hotel north of town.
Aimee
2024 年 6 月入住 1 晚
10/10 超赞
Stephen
与家人出行
2024年06月9日
满意:住宿条件和设施,员工和服务
Over the top customer service from guest services leadership and team member.
Stephen
2024 年 6 月入住 1 晚
10/10 超赞
Abby
与配偶出行, 团体旅客, 商务旅客
2024年06月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service and care
Abby
2024 年 6 月入住 1 晚
10/10 超赞
Patrick
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Patrick
2024 年 5 月入住 2 晚
2/10 糟糕
Eileen Marie
与家人出行, 团体旅客
2024年05月19日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have never cried upon entering a hotel room until this stay. The room was so incredibly dirty and smelly, and the door wouldn’t latch shut (no key was required to open or close it. I asked for a replacement room and was told there was no room. The manager on duty met me in the room and said it didn’t smell and that i could leave but would still have to pay for the night. We were staying with a team so was torn between suffering and removing my daughter from the group. As i was spending time searching for an alternative not too far away, 2 parents on our team must have been more threatening than me as 2 hours after i tried to switch rooms and was told nothing was available a mysterious room was found. Night and Day difference. The door to the room worked. It didn’t smell like mold and smoke. The walls were painted and not torn up. I think they must keep this room for people who book on Expedia?!? In any case NEVER stay there. Ever. While the manager did ultimately help, she didn’t help me at first and it was only after what i can only assume were some very strong words. If i could give this place negative stars i would (except for the gentleman who helps clean up the breakfast room - he was very kind).
Eileen Marie
2024 年 5 月入住 2 晚
4/10 很差
So
2024年05月18日
So
2024 年 2 月入住 1 晚
10/10 超赞
Mukhtiar
2024年05月10日
Mukhtiar
2024 年 5 月入住 2 晚
8/10 还可以
Carrol,Detroit
与家人出行, 商务旅客
2024年05月8日
满意:服务设施
The hostess when we arrived was very kind and helpful. The room was nice however the rug needed cleaning and the bathroom wall needed a touch up.,