Found bed bug in my first room, staff reacted quickly and professionally to locate me in a new room.
Second room had an old pair of socks left in one of the bathroom drawers that created a very strong nasty odor. One of my washroom towels had a red stain on it, I'm not too sure what the stain was from. Similar stains were found on the curtains.
Throughout this all, I would like to mention that the staff was always friendly, helpful and accomodating.
Yousef
2024 年 3 月入住 2 晚
10/10 超赞
Brenda
2024年02月4日
Brenda
2024 年 2 月入住 1 晚
2/10 糟糕
VICKI
2024年01月24日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Worst stay I've ever had
Deadbolt didnt work , no hot water for shower next day, shower rod falling off wall along with toilet seat wouldn't stay on toilet. No snacks or drinks to buy when u got there it was empty. Won't stay there again, Guy behind desk was very nice when we checked in..
VICKI
2024 年 1 月入住 1 晚
4/10 很差
Amanda
与家人出行
2024年01月19日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Hate to leave a review like this because the staff was extremely friendly…however, the pictures are extremely deceiving. The hotel was in poor, run down condition. We never took our shoes off in the room unless we were sleeping. The carpet had several dark stains throughout, the smell was very musty with a lot of smoke smell too. The shower faucet wouldn’t turn to the shower head. The pull out couch had rust stains. There were no extra linens for the pull out couch. Half of the kitchen items were missing. Just an overall poor condition for the room. The staff was super friendly and was trying really hard.
Not very clean!
Microwave didn’t work, the shower head vibrated so violently that the sound was annoying. One remote for 2 tvs, however the second day we came back from cheer comp, the bedroom tv was on! 🤔 Additional linens for the pull out sofa wasn’t available in the room or at all. Key cards wouldn’t work the exterior doors but functioned properly for our room. Couldn’t adjust the thermostat for heat, it was stuck on “d5”.
The only positives from this hotel was the friendly older gentleman that checked us in. The location was 10ish minutes from the convention center.
Meggan
2024 年 1 月入住 2 晚
2/10 糟糕
Meridith
与家人出行
2024年01月14日
不满意:员工和服务
Don’t Do It!!!!!
We booked our trip a month before our trip and after a 5 hour drive we were told they were overbooked. Not compensation just I’m sorry! I NEVER revived any text, call or email from the hotel or hotels.com. Did I mention there was a cheer competition going on and finding a new place was hell
Meridith
2024 年 1 月入住 2 晚
2/10 糟糕
Tayia
2024年01月14日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Hotel was very clean! We just had no hot water in our room. Front desk didn’t act like they knew what they were doing. Every time we called it was a different answer. Came up here for my daughter to get tests ran at Riley and couldn’t even give her a bath before we went, so her night routine was down the drain. Wouldn’t change us rooms (we had a two night stay) the housekeepers were the best employees.