2/10 糟糕
Norman
商务旅客
2024年05月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When my employees arrived, they did not have our correct reservation, saying they thought they were scheduled to arrive the next day (NOT TRUE, AND WE HAD CONFIRMATION AND COMMUNICATED DIRECTLY WITH THE PEROPERTY THE DAY BEFORE) leaving my employees with stranded. We were able to obtain a reservation at a different property and cancelled the reservation. They are now refusing to refund our prepaid reservation because we cancelled too late!!! It is ridiculous!
Norman
2024 年 5 月入住 4 晚