4/10 Poor
Melanie D.
30 Mar 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Frustrating, disappointing, and concerning
I rented this property with some girlfriends so we were close to the BNP Paribas tennis tournament. We also liked the idea of having a pool and jacuzzi.
Our first contact with one of the hosts was lovely. She seemed considerate and friendly. Then, once I asked for what we paid for, things turned. Upon arrival, the pool was barely warm and the jacuzzi was not heated at all. When I contacted the hosts about this, they said that I needed to give them 15 minutes warning, and they would heat up the jacuzzi. I did. After waiting 45 minutes, I reached out again. The text message response I received said that "it's expensive to heat the jacuzzi"... I paid $130.00 for the pool and jacuzzi to be heated for the weekend!
Meanwhile, the firepit that is advertised on the Vrbo site, worked for about 2 hours and then ran out of propane. The host said they had a previous "incident" and for safety issues, we should not use it? This made no sense as we were able to use it and when it ran out of propane, our request for a new tank was ignored.
After another inquiry about the jacuzzi, the owner called me and said I was "causing problems" and "complaining." He was condescending and made me feel like I was asking for too much. Again, I paid for the heating. I explained that a warm jacuzzi should be around 100 degrees. After going back and forth, the jacuzzi finally warmed up..3 hours later.
On our second day, I sent a text at 5:14pm asking for the jacuzzi to be heated and the jets turned on. No surprise, the jacuzzi was still not warm at 7:20pm. It was not until 8:30pm that it finally got turned on as we were getting ready for bed.
Finally, although there are 4 beds in the property, it really seems like 2 bedrooms (not 3) to me. Only 2 of the rooms have doors and the third has a screen for "privacy" and no closet.
All in all, I was very disappointed in this Vrbo. Particularly, the way the owner spoke with me on the phone.
Melanie D.
Stayed 2 nights in Mar 2023