The Indian Springs VRBO in Indio hosted by Vacasa was quite attractive with the north windows offering a gorgeous view of the mountains. The home was very clean and the beds comfortable. The aesthetics of the back yard with the pool and tub played a huge role in our decision to rent this particular VRBO. There were misting nozzles over the patio table, a heater (we didn't need this) along with lovely landscaping and plants that attracted songbirds and hummers. The mountain view was breathtaking. But unfortunately, first impressions turned to disappointment and frustration within a few days. We would NOT consider renting this property in the future.
There was poor to NO heat regulation in the pool...basically it was cold. Once or twice it got up to its promised 86 degrees, but more often than not was a steady 77 degrees. This was a huge disappointment to the four of us as renting a place with a heated pool was one of the primary reasons we came to Palm Springs. We spent our vacation time and energy trying to get the Vacasa property management staff to rectify this, but in the end they were unsuccessful. The spa worked fine, but only 2 of the 8 days we were there was the pool at a swimmable temperature. This was hugely disappointing to us as it was why we came to Palm Springs.
An additional disappointment was there was no working dishwasher the entire time we were there. Without a dishwasher we did dishes by hand. When we requested more dish towels, Vacasa promised but no dish towels ever came. Other minor problems were encountered, such as only one teaspoon in the entire house and lots of cooking utensils in the pantry BUT many had parts missing and therefore couldn't be used. For example the blender was missing the attachment piece for the blade; only two dishtowels in the kitchen; toilet paper holder in the guest bathroom was broken and fell every time it was used....we ended up just putting the roll of toilet paper on the vanity.
Had we known the dishwasher was broken and the pool would be cold, we never would have rented the Indian Springs VRBO. It was a huge disappointment. When we expressed our disappointment to Vacasa property management, to their credit they acknowledged the fairness of our grievance and provided a refund for lack of pool heat and dishwasher amenity. However, due our experience in Indio, we would not consider renting a Vacasa-hosted VRBO in the future and have already made reservations elsewhere for 2003.