“La estancia en Eclypse de Mar fue estupenda por sus instalaciones, pero especialmente por el personal. Todos fueron un encanto, desde el equipo de limpieza hasta recepción, restaurante y cocina. Siempre fueron amables y atentos y, sin duda, hicieron que nuestra estancia fuera de 10.
Sin embargo, creemos que deberían mejorar bastante la comunicación con los huéspedes. Hicimos la reserva a través de Expedia, donde se indicaba que el check-in era a las 13:00. Al llegar, nos informaron de que,……
“Great room overlooking the water with a nice comfortable covered balcony. Right in the middle of many bars restaurants and shopping. All of the staff were super friendly!”
“What a gorgeous beach! This was a magical place with the friendliest staff, a great restaurant, and beautiful accommodations. I chose the Jungalow room because I wanted to be immersed in nature. The structure was rustic, but it was so cool hearing all the jungle noises while I slept. The shower was also big and open to the jungle, which was really cool. My friend chose a newer air-conditioned room, which was really lovely. We met travelers from all over and we’re having breakfast with them by……
“Everyone went above & beyond . The owner & all the staff especially the young woman managing the restaurant. The place is beyond cute . The owner is an artist . I stayed at resort the whole time to relax . I ate all my meals there & I am a foodie & they were all excellent. Something for everyone . My room was on the water with big glass sliding doors & A/C. Good for families & couples & singles of all ages . Wonderful.”
“I want to share my experience so people can mange their expectations. The staff was polite and helpful and many things were out of their control like the weather. There was a terrible storm that got one of the beds soaking wet and there was not much they could do about it. Since it was rainy season the bed never dried and developed a foul odor. The water is not for swimming at least in my opinion, we even saw someone urinating from another deck.”
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