The cabin has a lot of space for 18 of us. Now the reasons why I give a poor review for the Island Park @Sawtelle Lodge from March 14-18, 2023.
1. From the first night after 2 of the kids showered, we notice no hot water. I then called the number posted on the refrigerator. The line was busy. Shortly after that someone from the office called back (female voice). She did not identify herself. I told her that there’s no hot water after 2 people showered. She keeps saying that “it’s not an emergency, maintenance will not come out tonight”. I replied to her that my party from Hawaii, it’s spring weather. I also mention to her that I cannot even wash my face with the cool water. She offered the option to go to the next lodge. She did not realize that we cannot even go there because the front door is covered with ice. Maintenance came late that first night. Tom, the maintenance was very nice. The hot water issue was thought out the 4 nights we were there. No resolution. The day before we check out of the cabin, we did not have water running due to maintenance repair.
2 Bed issue for the loft and theist room to the left of the house. The beds were horrible. It sagged in the middle. We checked the bed frame and the frames are broken that no longer support the mattress (I have pictures on file). I text the number to report issue. The person managing that phone text back and said “all beds are fixed and since then there has been no reports. Beds are also checked with pictures”, (cause I mention to her that January 2023, I saw same review issue with the bed). She also mention that before our arrival she had a clean report the lodge was ready.
3. The master bedroom on the right side of the house also have issues with the pillows and sheets. It was covered with small hairs that my niece had to wash (first night) and never use the pillow. I did send the video to the number provide to report issues.
Overall this is a nightmare vacation. To be in a place without hot water in winter weather is not acceptable in my book. This is not an emergency to her but it is to me.