Değerli Misafirimiz;Berbat dediğiniz durum, duvarda valiz çarpmasından dolayı oluşan, parmak ucundan daha küçük bir yüzey deformasyonudur. Bu durum her otel de oluşabilecek bir durumdur. Ayrıca minibarın resmini çekmişsiniz. Minibara sadece su koyuyoruz. Misafirlerimizin diğer talepleri, oda servisi rtarafından karşılanmaktadır. Bu durum misafirin lehine olan ve misafirlerin genel talepleri doğrultusunda olluşan bir durumdur. 2 kişlilik rezervasyon yaparak, 33 kişi konaklamak istediniz. Biz de bu durumu kabul etmedik. Bu yorumunuzun altında yatangerçek sebep budur. Odanızda herhangi bir kirli,olumsuz bir durum olsaydı bunlarıda mutlaka resimle belgelerdiniz. Amacınız, gerçek yorum yapmak değil, talebiniz karşılanmadığı için. Otelmizi kötülemektir. Şayet dediğiniz doğru olmuş olsaydı, otelimizde konaklayan misafirlerimizin % 85 inden tam puan alamazdık. Bu durumda eğer siz haklıysanız, diğer 85 müşterimiz haksız anlamına gelir. Bu sebeple bizim için yorumunuzun bir önemi bulunmamaktadır. Çünkü yorumunuz kasıt ve art niyet içerdiği aşikardır. Otelimiz gerçekçi ve doğru yapılan eleştirilere karşı kayıtsız kalmaz ve dikkate alır. Saygılarımızla.

First of all, I want you to know that we do not accept the unrealistic bad comments you made about us. I can summarize your malicious behavior as follows. We contacted you as soon as your reservation fell into the system before you even checked in to the hotel, because you shared fake credit card information, but you promised "don't cancel my reservation, I will pay when it arrives", so we kept your reservation and did not cancel it. Then you checked in to the hotel and made the payment. However, you will join another tour after 2 days, so you wanted to leave the hotel early because you made an Antalya and Cappadocia program and requested a refund from us. First of all, you were told many times that the date cannot be changed, partially or completely refundable according to the rules and conditions of your reservation (norefundoble), and although it was shown to you in the reservation voucher, you insisted that this reservation rule is the same in every country in the world. Just like non-refundable airfare, the procedure works the same. Then you called expedia and expedia made the same explanation to the customer representative, this time you were not satisfied, you complained to expedia with the reason that you were given a different room than the one in the picture. If expedia, take a picture of the room and send it to us by e-mail, we will compare if the room is really different, you will immediately receive it. Let's find another hotel or pay your full price without any deductions." But you couldn't do that either because there was no difference in the room, this was just an excuse. Remember, expedia.com is a world giant company, what makes this company so great is that it respects guests' satisfaction and It is due to the guests securing every rightful request. However, your request was rejected because it was not realistic. Then you contacted us again. This time cancel my reservation to us, I paid you half of the amount. You will not pay a commission to the agency, we also reject your offer. because this is you your statement cannot be considered ethically correct, and after that we said that it is no different from theft for us. We cannot make a special application for you, if we cancel your reservation, we must accept the request of all guests who come with this request. This cannot be possible either. This time, you blackmailed us and threatened to write bad comments if your request was not met. Frankly, we were not surprised, we were already expecting this from you. Our hotel and work team welcome the justified demands of each of our guests, even if we are exposed to threats or blackmail from bad comments, unfair and unethical demands are not met, this is our basic principle. Regards !

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manage

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manage

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manage

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manage

dear guest your reservation rules nonrefundable when you book you accepted about reservation rules . you dont stay our hotel you dont get our hotel service you give us 1 point We do not take this review seriously. best regards

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

Dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manag

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manag

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager

dear guest thank you very much for sharing your comments regarding your expereince at Bonne Sante Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely, erhan DOGAN Hotel Manager