外观

关于Elite World Grand Istanbul Basın Ekspres 的精英世界大酒店的点评

5 out of 5
Elite World Grand Istanbul Basın Ekspres 的精英世界大酒店
Basin Ekspres Caddesi No. 4, Kucukcekmece, Istanbul, Istanbul

点评

8.6

超赞

10 分 - 超赞。590 条好评,共有 1000 条点评" "
8 分 - 还可以。236 条好评,共有 1000 条点评" "
6 分 - 一般。68 条好评,共有 1000 条点评" "
4 分 - 很差。40 条好评,共有 1000 条点评" "
2 分 - 糟糕。66 条好评,共有 1000 条点评" "

8.8/10

清洁度

8.4/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

ZHIWEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
外观特别漂亮,内部也很豪华!
2019 年 9 月入住 2 晚
Candan Doner-Guest Relations Manager 于 2019年10月10日 的回复
Dear Valuable Guest, Thank you for choosing to stay at Elite World Europe and sharing your kind rating on this platform We are looking forward to welcome you back in future. Kind regards, Candan Doner Guest Relations Manager

10/10 超赞

ZHIWEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
外观非常吸引我
2019 年 10 月入住 1 晚
Candan Doner-Guest Relations Manager 于 2019年10月10日 的回复
Dear Valuable Guest, Thank you for choosing to stay at Elite World Europe and sharing your kind rating on this platform We are looking forward to welcome you back in future. Kind regards, Candan Doner Guest Relations Manager

8/10 还可以

真实旅客

满意:住宿条件和设施,服务设施
2019 年 9 月入住 1 晚
Candan Doner-Guest Relations Manager 于 2019年09月23日 的回复
Dear Valuable Guest, Thank you for choosing to stay at Elite World Europe and sharing your kind rating on this platform We are looking forward to welcome you back in future. Kind regards, Candan Doner Guest Relations Manager

10/10 超赞

真实旅客

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
房間整潔 設備完善 大堂整潔 接待員有禮貌 交通方便 早餐亦非常多款選擇 浴室都整潔 風筒比較差 但是毛巾亦很乾淨 亦協助提早入住整體已達標不錯 下次會再入住
2019 年 9 月入住 3 晚
Candan Doner-Guest Relations Manager 于 2019年09月23日 的回复
Dear Valuable Guest, We were delighted to read your detailed and insightful comments. Your eloquent feedback regarding our staff and the service level were encouraging and much appreciated by all of us at Elite World Europe. Thank you very much again and we look forward to welcoming you back very soon. Warmest wishes Candan Doner Guest Relations Manager

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
寬寬鬆 、餐廳食物好 ,交通方便 ,職員好 ,有禮貌 ,房間衛生 ,安全 ,執房乾淨,價錢便宜 ,房間大
2019 年 8 月入住 5 晚
Candan Doner-Guest Relations Manager 于 2019年09月23日 的回复
Dear Valuable Guest, Thank you for choosing to stay at Elite World Europe and sharing your kind rating on this platform We are looking forward to welcome you back in future. Kind regards, Candan Doner Guest Relations Manager

10/10 超赞

Bone

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff
2024 年 4 月入住 6 晚
Guest Relations Team 于 2024年04月28日 的回复
Dear Bone ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

10/10 超赞

Latasha

满意:住宿条件和设施,员工和服务
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年04月20日 的回复
Dear Latasha ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Pedro

2024 年 4 月入住 1 晚
Guest Relations Team 于 2024年04月28日 的回复
Dear Pedro ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

10/10 超赞

Pedro

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the place and the service for me most of the times I value the service and attention for the staff if I’m come back I’m stay at this hotel again
2024 年 3 月入住 2 晚
Guest Relations Team 于 2024年04月2日 的回复
Dear Pedro ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Mustafa

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My exprince was great at elite world hotel Sanaz the guest relation was super helpful. Thank you keep up the good work
2024 年 3 月入住 3 晚
Guest Relations Officer 于 2024年03月21日 的回复
Dear Mustafa,Thank you very much for choosing Elite World Grand Istanbul Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future. Yours sincerely,Sanaz Khalilirad

10/10 超赞

Masaaki

满意:清洁度、服务设施、住宿条件和设施
ジムの設備は、これまで行ったホテルの中でもダントツに充実していました。室内プールも良かったです。
2024 年 3 月入住 5 晚
Guest Relations Team 于 2024年03月19日 的回复
Dear Masaaki ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Diego,New York

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding!
2024 年 1 月入住 7 晚
Guest Relations Team 于 2024年03月18日 的回复
Dear Diego ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 一般

Loic

商务旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The Hotel condition, not very nice, and he’s not clink proper the tower on the shower wasn’t the best very old
2024 年 3 月入住 3 晚
Guest Relations Team 于 2024年03月13日 的回复
Dear Loic ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

6/10 一般

Muhammed

2024 年 2 月入住 4 晚
Guest Relations Team 于 2024年03月30日 的回复
Sayın Muhammed Bey , Elite World Grand Basin Ekspres Otel'de konaklamayı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için en içten şükranlarımızı sunarız.Misafir memnuniyeti bizim en büyük önceliğimiz olduğundan, yorumlarınız bizi sürekli iyileştirmeye yönlendirmede çok önemlidir. Konaklamanız sırasında yaşadığınız durumları kapsamlı bir şekilde değerlendirebilmemiz için, ilgili departmanlar ve karşılaştığınız spesifik olaylar veya endişeler de dahil olmak üzere bize ayrıntılı bilgi vermenizi rica ederiz. Bu sayede konuyu ilgili departman yöneticileri ve personelimiz ile birlikte inceleyebiliriz. Yorumlarınızı dikkatimize sunduğunuz için bir kez daha teşekkür eder, sizi gelecekte tekrar ağırlama fırsatına sahip olmayı gerçekten umuyoruz. Başka sorularınız veya endişeleriniz varsa lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,Birsen BAHADIRMisafir ilişkileri Şefi

10/10 超赞

Ahmed

满意:清洁度、员工和服务、服务设施、住宿条件和设施
All
2024 年 3 月入住 2 晚
Guest Relations Team 于 2024年03月6日 的回复
Dear Ahmed ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist. Yours sincerely, Birsen BAHADIR Guest Relations Supervisor

10/10 超赞

Alaa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
They were very nice to me, especially there was a girl named Sanaz who served me coffee and took care of me. I advise you to get to know her. I thank the hotel for the hospitality. I will rebook my reservation with them. They also gave me a private suite. I thank you.
2024 年 3 月入住 1 晚
Guest Relations Team 于 2024年03月5日 的回复
Dear Alaa,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Ehab

满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was good and no issue. Sanaz was very helpful at the front desk.
Guest Relations Team 于 2024年03月4日 的回复
Dear Ehab ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Alaa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thanks
2024 年 3 月入住 1 晚
Guest Relations Team 于 2024年03月4日 的回复
Dear Alaa ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

4/10 很差

shiam mokhtar

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Filthy. Slow service.
2024 年 2 月入住 2 晚
Guest Relations Team 于 2024年03月4日 的回复
Dear Shiam Mokhtar ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

6/10 一般

Kawa

团体旅客
满意:清洁度
Jeg likte ikke lange køer i resepsjonen.måtte komme 3 ganger til resesjonen for å få hjelp med telefonen påbrommet som ikke fungerte.mamanglet slippers på rommet
Guest Relations Team 于 2024年03月4日 的回复
Dear Kawa ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Ramin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and great friendly staff specially Ms sanaz & bahar
2024 年 2 月入住 2 晚
Guest Relations Team 于 2024年03月2日 的回复
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Ramin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great hotel and great staff specially sanaz &bahar
2024 年 2 月入住 2 晚
Guest Relations Team 于 2024年03月2日 的回复
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 还可以

Hassan

与家人出行
满意:清洁度、员工和服务、服务设施
**Hotelbewertung:** Das Hotel bietet grundsätzlich eine angenehme Erfahrung, jedoch besteht dringender Renovierungsbedarf, insbesondere in den Badezimmern. Die automatische Klimatisierung der Zimmer erwies sich als unzuverlässig, was zu einer konstanten Überhitzung führte.
2024 年 2 月入住 1 晚
Guest Relations Team 于 2024年02月29日 的回复
Dear Hassan ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Ashneel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Guest Relations Team 于 2024年02月28日 的回复
Dear Ashneel ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Amina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommended
2024 年 2 月入住 9 晚
Guest Relations Team 于 2024年02月27日 的回复
Dear Amina ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Sherif

满意:清洁度、员工和服务、服务设施、住宿条件和设施
staff are very friendly and helpful everyone will do the best to raise your expectation and solve any problem, if you have anything just ask for Mr. Alber the property manager who will do everything for you, also I met Ms. Birsen and Ms. Sanaz guest relations they were very professional, definitely I will go back again. they only negative thing is the area which you do not have anything around, except only 1 restaurant around and very limited transportation if you do not want to use taxi other than that it is perfect property for stay.
Guest Relations Team 于 2024年02月29日 的回复
Dear Sherif ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

STEFAN

商务旅客
满意:员工和服务
My stay at this hotel has been exceptional, especially due to Ms. Birsen who was incredibly helpful and welcoming. In my many years of travel, I cannot remember the last time I was treated this well by the hotel staff. Hats off to Ms. Birsen for her incredible hospitality!
2024 年 2 月入住 2 晚
Guest Relations Team 于 2024年02月20日 的回复
Dear Stefan ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Mohamad

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay at this hotel. My room was just what i expected, clean, spacious The staff and management very professional and attentive. I will stay here again
2024 年 2 月入住 13 晚
Guest Relations Team 于 2024年02月18日 的回复
Dear Mohammad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 还可以

Ola

满意:员工和服务
Good in General
2024 年 2 月入住 1 晚
Guest Relations Team 于 2024年02月13日 的回复
Dear Ola ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 还可以

Mohamad

满意:清洁度、员工和服务、住宿条件和设施
Good
2024 年 1 月入住 4 晚
Guest Relations Team 于 2024年01月30日 的回复
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Mohamad

满意:清洁度、员工和服务、住宿条件和设施
Good
2024 年 1 月入住 6 晚
Guest Relations Team 于 2024年01月30日 的回复
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Omar

2024 年 1 月入住 6 晚
Guest Relations Team 于 2024年01月30日 的回复
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Omar

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Birsen was a great helper. She was understandably what we want and mad as comfortable. The cleanness was good. Service was good.
2024 年 1 月入住 4 晚
Guest Relations Team 于 2024年01月29日 的回复
Dear Omar ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

Ramazan

2024 年 1 月入住 2 晚
Guest Relations Team 于 2024年01月29日 的回复
Sayın Ramazan Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Emad,Garden Grove

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, a friendly stuff
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月29日 的回复
Dear Emad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 一般

Emre

与家人出行
不满意:员工和服务,清洁度
Bakımsız odalar
Resepsiyon düşük bir depozito çekme bahanesi ile kredi kartını kopyaladı. Oda genel olarak bakımsızdı, banyo temizliği sorunsuzdu ama oda içinde bulunan yerde ki halı lekeler icersindeydi, mobilyalar ve duvarda hasarlar vardı.
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月31日 的回复
Sayın Emre Bey ,Elite World Grand Basın Ekspres Hotel'de kalmayı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için en içten teşekkürlerimi sunmak isteriz.Misafir memnuniyeti bizim önceliğimiz olduğundan, yorumlarınız bizi sürekli iyileştirmeye yönlendirmek için çok önemlidir. Konaklamanız süresince yaşadığınız sorunu ilgili tüm departman yöneticileri ve personeli ile iyice tartıştık. KVKK kanununun otelimiz kurallarınca büyük önem arz ettiği ve bu hususa dayanarak sizlerden kart bilgilerinin rica edilmesi yapılan sistemsel işlemler ve prosedürlerimiz gerekliliğince olduğunu siz değerli misafirlerimizin güvenlik ve kişisel verilerinin korunmasının en üst seviyede tutulduğunu belirtmek isterim. Genel değerlendirmelerinize dayanarak siz değerli misafirlerimize daha iyi bir deneyim yaşatmak için gerekli önlemleri alacak ve hizmet kalitesinde iyileştirmeler gerçekleştireceğiz.Bu konuyu dikkatimize sunduğunuz için bir kez daha teşekkür ederiz ve gelecekte sizi tekrar karşılama fırsatına sahip olmayı gerçekten umuyoruz.Başka sorularınız veya endişeleriniz varsa, lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,Birsen BAHADIR Misafir İlişkileri Şefi

10/10 超赞

mehmet emin

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月26日 的回复
Sayın Mehmet Emin ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Mehmet

2024 年 1 月入住 5 晚
Guest Relations Team 于 2024年01月23日 的回复
Sayın Mehmet Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz.Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. Yorumlarınız, hizmetlerimizi ve misafir memnuniyetini sürekli iyileştirme yolumuzda bize her zaman rehberlik ediyor. Değerli puanınızı ve yorumunuzu ekip arkadaşlarımız ile onur duyarak paylaşacağımızı bilmenizi isterim.En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz.Saygılarımızla,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Engin

商务旅客
Her şey harika
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月20日 的回复
Sayın Engin Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz.Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. Yorumlarınız, hizmetlerimizi ve misafir memnuniyetini sürekli iyileştirme yolumuzda bize her zaman rehberlik ediyor. Değerli puanınızı ve yorumunuzu ekip arkadaşlarımız ile onur duyarak paylaşacağımızı bilmenizi isterim.En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz.Saygılarımızla,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Omar

2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月21日 的回复
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Sadullah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月18日 的回复
Sayın Sadullah ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 超赞

Seyhmus

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月15日 的回复
Sayın Seyhmus ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 超赞

Nora

满意:清洁度、住宿条件和设施、客房舒适度
Alt var veldig bra bortsatt fra de som jobber på resepsjonen har null kunnskap det min andre gang på samme hotell har samme problem
2024 年 1 月入住 4 晚
Guest Relations Team 于 2024年01月14日 的回复
Dear Nora ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 超赞

IBRAHIM OBEN

2024 年 1 月入住 3 晚
Guest Relations Team 于 2024年01月10日 的回复
Sayın İbrahim Oben ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Alperen

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月9日 的回复
Sayın Alperen Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 超赞

Serhat

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Es hat mir wirklich sehr gut gefallen, der aufhenthaltsort war sehr sauber bin im großen und ganzen ganz zufrieden. Vielen dank nochmal an die Frau Birsen und Melissa
2023 年 12 月入住 6 晚
Guest Relations Team 于 2024年01月8日 的回复
Dear Serhat ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

Hasan

2023 年 12 月入住 3 晚
Guest Relations Team 于 2024年01月8日 的回复
Sayın Hasan ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 超赞

Efole wa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joies et délices!
On y a passé un séjours mémorable. La cuisine y est divine.
2023 年 12 月入住 10 晚
Guest Relations Team 于 2024年01月8日 的回复
Dear Efole wa ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 超赞

George

2024 年 1 月入住 1 晚
Guest Relations Team 于 2024年01月8日 的回复
Dear George ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 还可以

Dias

2023 年 12 月入住 2 晚
Guest Relations Team 于 2024年01月8日 的回复
Dear Dias ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations