My stay at this hotel was by far the worst experience of my life. The hotel was filthy and located in one of the worst parts of Istiklal, right next to a loud club. Even at 4-5 a.m., the noise was so loud it felt like I was inside the club. To make matters worse, the receptionist didn’t speak English, making communication extremely difficult.
One night, I had two guests, and we went to the lobby. I asked the receptionist if we could get two teas, and he brought us tea bags without mentioning that there would be a charge. The next day, I met with some other friends in the lobby and asked for tea again. To my shock, the receptionist told my guests that he wanted to add the payment for that tea to the previous night’s bill! I was horrified—not because they wanted to charge me, but because of how rude and unprofessional it was to say that in front of my guests.
When I confronted him, I pointed out that he hadn't mentioned any charge the first night, and now he was bringing it up in front of my guests, making the situation extremely awkward. In the end, he charged me 200 Turkish lira, with each tea costing 20 lira plus a service fee. I wouldn’t recommend this hotel to my worst enemy. It was an absolutely terrible experience, and if I could give it 0 stars, I would.
