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关于苏拉设计酒店及套房 - 精品级的点评

5 out of 5
苏拉设计酒店及套房 - 精品级
Alemdar Mh., Ticarethane Sk. No:13, Fatih, Istanbul, Istanbul

点评

8.6

超赞

10 分 - 超赞。251 条好评,共有 438 条点评" "
8 分 - 还可以。104 条好评,共有 438 条点评" "
6 分 - 一般。31 条好评,共有 438 条点评" "
4 分 - 很差。25 条好评,共有 438 条点评" "
2 分 - 糟糕。27 条好评,共有 438 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Justin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
Sura Hotels Management 于 2024年04月19日 的回复
Dear JustinThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Mario

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Tutto perfetto
2024 年 3 月入住 3 晚
Sura Hotels Management 于 2024年04月10日 的回复
Dear MarioThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Marie louise

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Niets was het personeel teveel zelfs in de ramadan tijd fantastisch alle lof voor deze mensen, de kamer was geweldig, fijne bedden rustige omgeving. Ook hebben ze een fijne hamam. Ik kan iedereen dit hotel aanbevelen.
2024 年 3 月入住 4 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear MarieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.Thank you for your comments on our Spa and the room and the comfort of the bed. You valued us and we appreciate ıt.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Judith Mary,St Saviour

满意:清洁度、员工和服务、住宿条件和设施
A good hotel in walking distance of the main sites.
2024 年 3 月入住 7 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear JudithThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 超赞

Elena

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ottima posizione
2024 年 3 月入住 2 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear Elena !Thank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 糟糕

Ram

与配偶出行
不满意:服务设施
Location of property is excellent but everything else sucks, our room carpet was filthy dirty, between blackened carpet to spills on carpet which were not cleaned, felt room was very unhygienic, brought it to front desk attention to get it clean before next guest arrives, room service terrible ask for ice their ice machine was broken, I have seen better motel 6 then this 5 star hotel,
2024 年 3 月入住 3 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear RamThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback on cleanliness. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of a city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements. We apologize to you for any ınconvenience.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

8/10 还可以

Jonathan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wry nice rooms. Close to blue mosque
2024 年 2 月入住 1 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear JonathanThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your nice comment on the room. We hope to host you very soon ın our beautiful historical city to create another pleasant experience for you.Sincerely YoursSura Hotels Management

8/10 还可以

Muhammad Saad Ullah

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear MuhammadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Djamel

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel de haut standing, personnel au top, je tiens à remercier plus précisément Domindo, Burak et Sezgin
2024 年 2 月入住 3 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear DjamalThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Kathleen

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Our first visit to Istanbul and we spent 5 nights at this fabulous, centrally located hotel. Well looked after by the staff, esp. Burak, Òzay and Aden, who really went out of their way to answer our queries, arrange outings and in general, make our visit a real pleasure. Thank you. Btw the buffet breakfast is EXCELLENT!
2024 年 2 月入住 5 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear KathleenThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your kind review about our staff. I will ınform them because it can be very encouraging. We hope to host you very soon again with our delicious breakfast.Sincerely YoursSura Hotels Management

10/10 超赞

Etleva

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very wonderful and welcoming, the service was great and everyone was so nice and friendly. Clean environment, delicious food and such a beautiful relaxing hotel. The spa treatment was amazing and the concierge were very helpful with touristic information.
2024 年 2 月入住 5 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear EtlevaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotels, we always strive to provide the best for our guests.Thank you for your nice comments about your spa experience. In Sura Hagia Sophia Hotel, it is our priority that all our guests have a wonderful stay. Our aim is to offer guests from around the world a resonating experience by harmoniously blending the warmth of Turkish hospitality with the distinct charm of this 8500-year-old city. Sura Hotels, a favorite accommodation venue in the Sultanahmet district of the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and many different cultures, offers an experience that reflects the rich cultural heritage of this fascinating city while making a difference with its service concept.We appreciate your comments on our professional staff and on the cleanliness of our property and the excellent taste of the food. Also, Concierge team will be informed about your positive view. We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Asli

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel ist sehr sauber, modern und gut ausgestattet. Am Empfang wurden wir sehr herzlich empfangen. Alle Mitarbeiter der Rezeption, Burak, Samet, Rezzak und Mert sind sehr freundlich und stets hilfsbereit. Unsere kleinen Anliegen wurden sofort umgesetzt. Danke an die Rezeption! Da unser Zimmer Attic Room renoviert wurde, haben wir ein kostenloses Upgrade auf ein Deluxe Zimmer erhalten. Unser Zimmer wurde täglich gereinigt, neue Handtücher wurden ausgelegt, und kostenloses Wasser gibt es dazu. Danke an die Putzfeen! Die Lage des Hotels ist äußerst zentral in 2 Minuten Fußweg erreicht man die Bahnhaltestelle Sultanahmet. Direkt gegenüber liegen die besonders wichtigen Moscheen, Blaue Moschee, Hagia Sophia etc. Das Frühstück findet auf der Terrasse statt, aber man hat die Möglichkeit im Partnerhotel zu frühstücken, wo es etwas größer ist. Im Großen und Ganzen möchten wir uns nochmals bedanken bei dem Sura Hotel Team. Es ist auf jeden Fall empfehlenswert und ein erneuter Besuch wird definitiv stattfinden. DANKE!
Sura Hotels Management 于 2024年03月26日 的回复
Dear AsilThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your emphasis on the helpfulness of our staff and the house keepıng service and also the breakfast. We also hope to host you in our amazing city dear Asil !Sincerely YoursSura Hotels Management

10/10 超赞

Sana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were lovely and very efficient. Clean and a good area away from the sights.
2024 年 2 月入住 5 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear SanaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 超赞

Kenneth,Tonbridge

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel in a good location
2024 年 1 月入住 4 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear KennethThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

2/10 糟糕

Ahmet

不满意:员工和服务
2024 年 1 月入住 4 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear Ahmed!Thank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.You have given us a very low score. Would you please explain to us what the reason has been for such an unhappy view about us. We are deeply sorry if any inconvenience has been caused by us. If you share the detaıls to us, it can be very helpful to us.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

10/10 超赞

Benjamin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and beautiful hotel
Beautiful design hotel near most famous site of Istanbul. Very welcoming staff at door and reception area in first day very fast and easy check in. We had romantic complimentary package every things organized very well. Hotel have two restaurants one at ground floor and one at Terrace, both have very delicious foods and drinks good service. Terrace restaurant has amazing views of city and all historical sites. No problem at communicating with staff. All of the could speak English and others languages. Recommend for romantic trip.
2024 年 1 月入住 3 晚
Sura Hotels Management 于 2024年03月26日 的回复
Dear BenjaminThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thanks a lot for your compassionate comment about our staff. You have encouraged them to be more qualified. Also, your beautiful description of our restaurants proves your artistic taste. We wish ever-lasting romantic relatıonshıp with your beloved.Sincerely YoursSura Hotels Management

6/10 一般

Dojohn

10/10 超赞

Roberto

满意:清洁度、员工和服务、住宿条件和设施
Ottima struttura vicino a tutto

8/10 还可以

Tayyiba Naz

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚

10/10 超赞

Wendy

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect for Sightseeing
A lovely hotel, with very comfortable and clean rooms. We could easily walk to all the main attractions. The front desk staff especially Rezza(?) were very pleasant and helpful. I would happily stay here again.
2024 年 1 月入住 3 晚

10/10 超赞

ANGELA

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Really great stay
Really enjoyable stay. Service is very good, and location is perfect-so close to the historical sights but still mostly quiet at night so able to sleep well in the super comfy beds. Rezzak and Salma on reception were lovely! Breakfast is mainly Turkish but you can ask for eggs cooked the way you like it. Hotel very stylish.
2024 年 1 月入住 3 晚

10/10 超赞

Denis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful hotel right next to Blue Mosque and Haya Sofia. Super friendly, attentive staff.
2024 年 1 月入住 1 晚

10/10 超赞

lisandra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and location. The city trolley was fun to ride. Lots of restaurants too

10/10 超赞

denisa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2024 年 1 月入住 3 晚

10/10 超赞

Georgi

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

6/10 一般

Ahmet

团体旅客
满意:服务设施
Wer Massentourismus mag, ist in diesem Hotel genau richtig. An diesem Ort gibt es zahlreiche Touristen. Für uns Europäer ist dieses Hotel jedoch kein 5-Sterne-Hotel, sondern ein solides 3-Sterne-Hotel. Leider habe ich mir in diesem Hotel ein Lebensmittelvergiftung geholt, als ich mir ein Burger in der Nacht bestellt habe. Ansonsten war dieser Hotel ok.
2023 年 12 月入住 7 晚

10/10 超赞

Elizabeth Rhian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location walking distance to all the main sights. Our flight arrived early in the morning and the staff did all they could to give us an early check in despite the hotel being full.
2023 年 12 月入住 4 晚

6/10 一般

Philippe

团体旅客
不满意:员工和服务
Bel hôtel mais service décevant
L'hôtel est bien situé en plein coeur du vieil Istanbul et à proximité des plus beaux sites à visiter. L'accueil fut agréable, mais malheureusement le service ne suit vraiment pas. Il faut répéter plusieurs fois les choses et les demandes pour se faire comprendre. Et au final rien ne se passe ou alors pas par rapport à ce que l'on a demandé. J'avais pris un supplément forfait boissons avec alcool pour le mini bar dans la chambre à 45 Euros. Lorsque nous sommes arrivé vers 19h, il n'y a avait rien dans le mini bar. Le personnel nous a dit que cela allait arriver dans les 10 minutes. Rien ne s'est passé jusqu'à 22h30 o?u deux personnes sont venues avec un sac plastic contenant les boissons. De plus il n'y avait pas de verres, nos d'ouvre-bouteille. J'i demandé 3 verres le lendemain au concierge qui a transmis à la réception. Une heure après, toujours rien ne vient. Je rappelle et redemande mes verres. Ils ont déposé 3 gobelets en carton devant la porte de la chambre..... Le petit déjeuner était très moyen. Pour un cinq étoiles c'était vraiment décevant et pas à la hauteur. A la réception, on avait vraiment l'impression de déranger la personne qui s'y trouvait. Peu accueillante et pas de sourire et ne prenant pas en compte nos demandes. Nous avons globalement été déçus.
2023 年 12 月入住 3 晚

6/10 一般

Didier

团体旅客
2023 年 12 月入住 3 晚

4/10 很差

真实旅客

商务旅客
不满意:清洁度
OK, but..
I wasn't offered an upgrade even though the Hotel was a VIP access Hotel, it was half empty and I was a Gold member.
2023 年 12 月入住 2 晚

4/10 很差

Grégory

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hôtel délabré !!! Rien d'autre à dire!
2023 年 11 月入住 3 晚

10/10 超赞

Murat

2023 年 10 月入住 6 晚

10/10 超赞

Nicole

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing location!
This place was amazing. This location was close walking distance to the main tourist attractions, but yet tucked away on a small, secluded sidestreet. You walk out the doors and there’s restaurants everywhere. The view from the rooftop restaurant was gorgeous, we didn’t eat there, But had a drink to soak up the view. What I didn’t know, is you get to use all the facilities at the sister hotel across the street. This is where the breakfast buffet and pool are located. It’s literally five steps across the street. Would definitely stay here again, highly recommended.
2023 年 10 月入住 3 晚

6/10 一般

Dojohn

10/10 超赞

Yulia

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location , cozy and clean hotel Individual transfer from and to the airport was awesome . I enjoyed my stay
2023 年 12 月入住 2 晚

10/10 超赞

Zeenat

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location ! Food on your doorstep Rakaan at reception was very helpful Great hotel !
2023 年 11 月入住 2 晚

2/10 糟糕

Kirti

与家人出行
不满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

8/10 还可以

Gabriele

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ottima struttura situata in pieno centro. Personale molto accogliente. Potrebbe migliorare la colazione.
2023 年 11 月入住 5 晚

10/10 超赞

Mario

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel great locating excellent staff especially SELMA she is absolutely fantastic all the staff are so good , sorry can’t remember names ,, Mohamad Zera is brilliant as well
2023 年 11 月入住 1 晚

10/10 超赞

Svetlana

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room excellent, I liked the balcony and the view of a garden. very quiet and clean
2023 年 11 月入住 3 晚

10/10 超赞

Mario

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel , every one is very good ( staff ) especially SELMA , she is amazing absolutely fantastic but am bit disappointed i did NOT receive the VIP access benefit
2023 年 11 月入住 4 晚

10/10 超赞

ASHRAF

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent Staff were brilliant and very helpful when asked for advice
2023 年 11 月入住 4 晚

10/10 超赞

MARCO ANTONIO,MEXICO

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel esta ubicado en un callejon junto a varios locales de comida, en la zona de Sultanahmet, practicamente a la vuelta del acceso a la Mezquita Azul y Hagia Sophia. Muy centrico, te queda cerca una estacion de tranvia que te puede ayudar a moverte por la ciudad. El desayuno buffet tiene buena comida y personal amable, tiene vista hacia la Mezquita Azul. La habitacion es amplia tuve vista hacia la calle, no se escucha nada de ruido a pesar del movimiento de los locales, camas ok, tv ok, baño y regadera ok, internet ok. Muy buena opcion si quieres estar cerca de las areas mas visitadas por el turismo, Gran personal. Gran hotel 9/10.
2023 年 11 月入住 4 晚

10/10 超赞

Delma

2023 年 11 月入住 1 晚

8/10 还可以

Michele

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Sura Design Hotel was very good. The area was in a perfect location. Restaurants were excellent, concierge was great helped my friend locate her jacket at the airport lost and found. Only negative thing was my son and his girlfriend had massages at the spa and it was freezing in the massage rooms. About 35 degrees it was an extremely unpleasant service.
2023 年 11 月入住 5 晚

8/10 还可以

Sarah Elizabeth Tamar

满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful time for the second time this year and will definitely use the hotel for a third time if we return to Istanbul .. the little road with the two Sura hotels are a real little busy hub with all the very good restaurants and the lovely coffee shop within 20 steps and then the close proximity of the two mosques tourist attractions shops and the Grand Bazaar within a 10 minutes walk .. the hotel staff are so friendly chatty and helpful .. the house keeping lady kept our room beautifully set up and clean every day with water topped up 🙌 .. the room itself 413 was comfortable enough the furnishings and decor in the attic rooms possibly need a much needed refurbishment with a brighter colour on the walls as their quite dark and dimly lit and a better way of covering the arched windows to keep the light out would be good 👍 .. but for a 4 night stay it was fine .. we had a lovely time staying with you again thank you
2023 年 11 月入住 4 晚

10/10 超赞

Joel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótima experiência. Recomendo muito. Localização perfeita, instalações modernas. O atendimento dos funcionários da recepção, limpeza e no café da manhã é excelente. Elogio em especial os atendentes Damida e Seksin no café da manhã.
2023 年 11 月入住 7 晚

10/10 超赞

Zafrin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this this hotel, no complaints what so ever. Staff was too nice and always there to help around. Will definitely recommend.
2023 年 11 月入住 10 晚

10/10 超赞

Agne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent, very accommodating, helpful. The room was beautiful, clean, causy. The staff from breakfast was just amazing! This hotel is highly recommended. If we ever come back, we will be staying at the same hotel. The staff made our wedding anniversary weekend very special ❤️
2023 年 11 月入住 4 晚

10/10 超赞

Matthew Scott,Greenwood Village

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A unique property in the heart of the action in Istanbul. Close to all of the major attractions.
2023 年 11 月入住 3 晚