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Reviews of OYO Townhouse Jackson/Ridgeland

2.5 out of 5
OYO Townhouse Jackson/Ridgeland
593 East Beasley Rd, Jackson, MS

Reviews

6.0
Rating 10 - Excellent. 74 out of 361 reviews" "
Rating 8 - Good. 84 out of 361 reviews" "
Rating 6 - Okay. 47 out of 361 reviews" "
Rating 4 - Poor. 49 out of 361 reviews" "
Rating 2 - Terrible. 107 out of 361 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Melanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible overall experience
Stayed 1 night in May 2024

10/10 Excellent

Clarence P

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and quiet
Stayed 1 night in May 2024

2/10 Terrible

Yaci

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly, dirty rooms, stained carpets in room and hallways, overall unmaintained dirty, ugly, useless hotel.
Stayed 1 night in May 2024

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property offers a perfect blend of elegance, comfort, and tranquility, making it an ideal sanctuary for modern living."
Stayed 1 night in May 2024

10/10 Excellent

Black

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property

2/10 Terrible

Bettina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t clean the sheets between customers. They don’t provide towels and if you use theirs you have to put them in the wash yourself. You pay a $50 deposit for “cleaning” but the carpets haven’t been washed in what looked like years. They gave me a problem because I had a service dog with papers to show them. They said “everyone says that.” Then got made because it wasn’t a pet that they could take another $20 from me. It was the worst and dirtiest hotel I have ever stayed in.
Stayed 1 night in Apr 2024

2/10 Terrible

Delicia

Stayed 1 night in Apr 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are extremely dirty. Towels are literally yellow from either urine or who knows what. Ceilings in all restrooms are caving in from moisture. Floors are extremely disgusting can’t even walk on the carpet for 30 seconds without socks turning black. Shower gets clogged when showering in all four rooms they changed me to.
Stayed 2 nights in Mar 2024
Response from Dewi on 2 May 2024
Never meant to disappoint you, John! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are extremely dirty. Towels are literally yellow from either urine or who knows what. Ceilings in all restrooms are caving in from moisture. Floors are extremely disgusting can’t even walk on the carpet for 30 seconds without socks turning black. Shower gets clogged when showering in all four rooms they changed me to.
Stayed 2 nights in Mar 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was offered crack in the parking lot. Room at check in had a broken mirror and lipstick writing on furniture. Did not stay, left and paid for a different hotel.
Stayed 1 night in Apr 2024
Response from Joey on 2 May 2024
Hi, Elizabeth! Thanks for reaching out to us, we do regret the inconvenience caused. We will surely pass this feedback to the hotel to make sure your next experience is nothing less than amazing. Have a great day ahead :) Regards, Joey

2/10 Terrible

Jaquandria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom in the lobby had poop on the rim, waited 2 hours for a room , asked for a pillow my room only had one and I never got it they told me to come get it as if I was The worker ; knocked on my door at 10 saying check out is at 12 & then used a key to come into my room at 11:20 WOULD NOT RECOMMEND
Stayed 1 night in Mar 2024
Response from Noah on 2 May 2024
Sorry to hear this, Jaquandria! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Licha

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some upgrading. My door didn’t lock—half of the top of the toilet tank was missing— my nonsmoking room smelled smoked out.
Stayed 1 night in Mar 2024
Response from Joey on 2 May 2024
We are sorry to hear about your experience, Licha! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Terrible

India

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets were dirty . Tv didnt work so we moved rooms. The next room was just as dirty .
Stayed 1 night in Feb 2024
Response from Barbara on 2 May 2024
Hi, India! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

2/10 Terrible

Christina

Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Christina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Richard

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Richard! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Thanks for the positive rating, Richard! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Sharkelia

Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Sharkelia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty!!!
Condom wrappers dirty sheets and cigarettes buds everywhere! Don’t stay here!!
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Matthew! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 Okay

maria

Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Hi, Maria! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to walk in and the front door glass was busted out we go to pay and the guy tells us they only have 1 room left that was like what we wanted and he wanted us to go look at it because there was a "small" problem with the jacuzzi tubwe go get on the elevator and the floor is discusting in the elevator stuff spilled all over it and it smelled like weed we get off the elevator and theres spots on the carpet going down the hall that is bleached white we go to the room and the door is hard to open once we get in the room we go look at the jacuzzi and there is mold growing in the bottom where the tub has been busted and someone fixed it very poorly and it hasnt been cleaned then we go look in the bathroom and the celing is all busted up and covered in mold so we walked out and refused to stay
Stayed 2 nights in Dec 2023
Response from Ammy on 3 May 2024
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

iyanla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
vomit in the night stand, holes in the wall, air conditioner doesn’t work, tv had no remote, loud, stains everywhere , and overall dingy vibe. i’ve stayed at much better motels
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's no soap in the hotel ? WOW.
The furniture was old . The microwave wouldn't work. Room had a smell. And what really made me angry was THEIR WAS NO SOAP. No soap in a hotel ? That's just plain ridiculous. Water wasn't hot . And the remote didn't work. But the staff was nice .
Stayed 1 night in Dec 2023

8/10 Good

Desiriel

Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Hi, Desiriel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Kiara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 4 nights in Nov 2023
Response from Barbara on 22 Jan 2024
Pleased to hear your kind words of gratitude, Kiara! We are going to do our best to never fail to impress you every time. Regards, Barbara

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Tim on 6 Dec 2023
Apologies for the problems you had faced, Laurie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Constance

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Stuart

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby smelled vry strongly of smoke and Lysol. Credit card system down, had to pay via PayPal at check-in. Room was very dirty and disheveled. Toilet tank missing lid, desk chair with broken arm, holes in walls covered in spackle and not painted. Every surface was sticky. Walls all scuffed. Went to front desk and asked for a refund. Clerk told me it would have to be done online, but he couldn’t direct me how or where. PayPal directs me back to Oyo, they have a phone number to call, but it just rings busy. Avoid this place at all costs.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I had no remote control for the tv the room was cold all nite after I changed the temperature no trash can
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay here again the hotel was nasty. The bathroom had a giant hole in the ceiling. The ceiling had what looked like mold. It was horrible!
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Amanda! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

William

Business traveller
Liked: Staff & service, room comfort
I would stay there again.
It appeared to me that this was a once upscale motel that has been recently purchased and is being renovated. Just my opinion with no actual knowledge. The refrigerator, microwave and TV were all unplugged, the TV cable also unattached, and I had to go to the desk to get a remote. THE STAFF WERE ALL VERY PLEASANT AND HELPFUL. The room was a large one, with a desk and 'couch, in addition to the bed. Water pressure was not the best, for a shower, but was enough to get the job done.
Stayed 3 nights in Oct 2023

2/10 Terrible

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Santiago! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Marcus

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2023
Response from Ammy on 3 May 2024
Hi, Marcus! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Corinthus, Grand Prairie

Liked: Staff & service
Disliked: Property conditions & facilities
Poor quality room
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Hi, Corinthus! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Rodger

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t Shay at this place
This hotel is terrible. Has roaches, mold and is just in horrible condition. I literally checked in then won’t to the room then left the property. Complete false advertisement
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Hi, Rodger! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Alane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Place
Hotel is very dirt, water all over the floor by the ice machine and I almost fell. No hot water to shower, tv did not work and the room smelt awful. The entire building needs a deep deep cleaning - it’s filthy.
Stayed 2 nights in Oct 2023
Response from Ammy on 3 May 2024
Hi, Alane! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Zoie

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not as pictured. Also they canceled my room without my knowledge and gave it to someone else. When I arrive they said I would need to rebook and ensured I’d receive my refund. However, the refund amount was much less than the amount I paid. It seems as if they only did it to double charge me. Do not stay here.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Sorry for the hassle you faced, Zoie! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
We arrived, looked at the room and immediately went back to the front desk and requested to leave/refund. Photos tell it all. They said they had not checked us in yet and to contact hotels.com to issue the refund. However, hotels.com told me they were unable to get in contact with the property and there was nothing they could do unless I contacted the property and got approval from them directly. So I contacted them and the property manager said there were "no such damages" but I have photo proof. So now I am in process of disputing this. Do not waste your time or money.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Guest! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Ava

10/10 Excellent

Carrie

Stayed 1 night in Aug 2023
Response from Ammy on 3 May 2024
Hi, Carrie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Joseph

Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Joseph! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 Terrible

Terra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not in a safe area, had someone approach us in the parking lot and we ended up not staying here. Fighting with Expedia to refund our $
Stayed 2 nights in Jul 2023

2/10 Terrible

Freddy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was nasty and no breakfast none whatsoever
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Apologies for the problems you had faced, Freddy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

8/10 Good

Tiffany

Stayed 2 nights in Jul 2023
Response from Ammy on 22 Jul 2023
Thanks for the positive rating, Tiffany! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

DeAnna

Stayed 1 night in Jul 2023
Response from Ammy on 22 Jul 2023
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be condemned!!!
Booked through hotels.com. It’s a Laquita even though stated under another name. These photos are clearly from years ago when the hotel was CLEAN. Completely disgusting, pool was empty, lobby smelled of freshly smoked marijuana. Reservation was cancelled PRIOR to my arrival but the money was still removed from my account. I’m fighting to get it back now. When I got there the clear was very friendly but unable to help me. I had driven for 8+ hours and no where to stay. He offered to let me see the rooms due to a no refund policy and against my better judgement, I agreed. The first room key he gave me went to a room that was occupied! I opened the door with my child by my side to find someone in their bed. Thankfully I wasn’t attacked (had this been my room and someone walked in that’s exactly what my reaction would have been. So I returned to the desk and he was very confused as to why someone was in that room. He gives me two more room keys to try. 1st rooms smelled, had ashes all over the “cleaned” tables, 2nd had no odor was decently cleaned yet had black mold all over the place.
Stayed 1 night in Jun 2023
Response from Maria on 5 Jul 2023
Hi! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

2/10 Terrible

Ronald

Stayed 1 night in Jun 2023
Response from Tim on 5 Jul 2023
We are sorry to stay turned out to be an average one, Ronald! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Tameaka

Travelled with partner
Disliked: Staff & service
Booked online, arrived and was told that I couldn’t check in due to the internet being down. The guy was very rude… OAN I’m glad the internet was down because the property wasn’t what I was expecting.
Stayed 2 nights in Jun 2023
Response from Lisa on 24 Jun 2023
Hi, Tameaka! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Latesha

Stayed 1 night in Jun 2023
Response from Ammy on 16 Jul 2023
Hi, Latesha! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Ashley

Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Hi, Ashley! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Hi, Jason! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa