Melbourne Jacksons Creek Streamside Reserve Hotels

"I have stayed at the Holiday Inn previously and enjoyed my stay. This time for the most part was the same, that is until I got scolded like a naughty kid by a very important courtesy bus driver because I parked in "the wrong spot". I proceeded to let him know that the (very friendly) reception person told me exactly where to park as I had just come back from collecting the hire car, and I was in precisiely where she told me. He was having none of this, and told me that he would show me the right place to park. I re-iterated that I was only there for a short time and I was parking where I was told. I asked what his name was, and he ignored me and continued to scold me, then turned his back and walked away. Awesome customer service. I went inside and spoke to Aaron Yao, (Front Office Manager) and advised him I wanted to make a formal complaint about the "discussion" I had just had. He seemed to listen to me and tell me that it was likely a "communication issue" between their internal departments. I reiterated that I wanted it to be a formal complaint as noone should be spoken to like I was. Mr Yao didn't take any notes during my formal complaint, but when I was finished, he started to tell me to put it in an email, to which I replied that I had just given him all the detail. Mr Yao gave me his card and "promised" me he would send me a detailed follow up " in the next day". That was Tuesday, 28th April. Today is Monday 4th May and Mr Yao is yet todeliver on his promise."

"Zero sleep. Checked in at 3pm, was given a room next to the Lifts. Same thing happened the week before at their sister Novotel in same complex. I'm assuming these are the rooms for Expedia guests. Amazing that the soundproofing is excellent on the outside so that you hear no planes and yet, inside, the Lifts are so loud it sounds like planes ... all night, constant. Sleepless night was had. Not sure what we paid the high price for. Should provide ear plugs for guests in those rooms. Attempt at in-room dining around 8pm went badly. Can't order food unless you log in/use app. There is no phone connected to desk or dining. Scanned the Help QR Code which opened Whatsapp. Nobody responded in Whatsapp. Had to look up the hotel phone number and call them direct. Put through to in-room dining. No-one answered. Desk had to take order. Long wait for two desserts, a hot beveridge, and an iced beveridge. Hot beveridge was stone cold. Only one dessert was covered. One of the desserts had icecream missing and had a weird tasting glob of red stuff that was not meant to be on the sticky date pudding. Requested a refund on that pudding. Should have asked for a refund on the hot beveridge that was stone cold. At check out, male staff member would only greet and speak to my husband. I barely got a glance as I handed over keys. He wished my husband good day. Booking was in my name, but I got nothing. The exact same thing happened at the desk when we stayed in their Novotel wing the week before."

"The staff, while doing our check-in at 11pm at night, were wonderful. Do friendly and helpful. The male staff member we spoke to the next morning to make we had checked out correctly, refused to look me in the eye. Would only look at my husband even when I smiled and tried to speak to him. Happened again with male morning staff when we stayed in their Ibis wing a week later. Unfortunately, our room was on the back wall of the Lifts. We were exhausted checking in at 11pm and found we then couldn't sleep for Lift noise. I thought it was because of the late night check in (first come, best served), but we got stuck next to Lifts a week later in the adjoining Ibis. So, I guess these are the cheap rooms for Expedia bookings. The mattress was hard. The breakfast was astounding! Well done on the breakfast, cleanliness, female staff, room decor and presentation."

"We only stayed for one night to catch an early flight and you can't beat the location. A bit expensive but well worth it."

"I left before breakfast"

"Room was clean and well presented. "

"Excellent accommodation. "

"Room spotless house is big didn't spend much time we were out the most of our stay. But i love it we'll definitely be back."

"For the price the accommodation was good, you could not expect more for 7 guests at this price, the bedding for 4 of us was comfortable for younger kids mattress on floor would be ok. The bathroom was clean kitchen clean (bought my own dishcloths) the host was contactable, the entry was easy "