外观

关于杰克森维尔智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5

点评

8.8

超赞

10 分 - 超赞。334 条好评,共有 532 条点评" "
8 分 - 还可以。125 条好评,共有 532 条点评" "
6 分 - 一般。38 条好评,共有 532 条点评" "
4 分 - 很差。17 条好评,共有 532 条点评" "
2 分 - 糟糕。18 条好评,共有 532 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適的住宿
環境好,附近有公園,也近購物地點,房間也很大及舒適,餐廳工作的女士很有禮貌及親切。
Your Front Desk Team 于 2018年05月9日 的回复
Thank you for the positive feedback on your stay. We are thrilled you were able to relax and enjoy while you were here. Do come back and see us again soon.

10/10 超赞

Jennifer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Victoria at the front desk was awesome!
2024 年 5 月入住 1 晚
Sincerely, Your front desk team 于 2024年05月15日 的回复
Thank you Jennifer. I am so happy to share this with Victoria and our team. We are thrilled you enjoyed your stay. Come back to see us again soon.

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great sleepover. Met family there for a small reunion and it went great.
2024 年 5 月入住 1 晚
Sincerely, Your friendly front desk team 于 2024年05月7日 的回复
Wonderful Michael! We are thrilled you enjoyed your reunion and your stay met up to your expectations! Come see us again soon.

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 4 月入住 1 晚

10/10 超赞

Lori

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sincerely, Your front desk team 于 2024年05月15日 的回复
Thank You.

10/10 超赞

Greg

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Mary,Sallisaw

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in went smoothly. Although door mechanism would not function to unlock door to room. Staff was super nice and had us a new room just down the hall in a matter of minutes. Breakfast was delicious as well.
2024 年 3 月入住 1 晚

10/10 超赞

Syed,Katy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was just ok. Could be better. Staff and property is very clean. Will stay again.
2024 年 3 月入住 1 晚
Sincerely, Your friendly front desk team 于 2024年03月19日 的回复
Thank you for leaving your review. We are pleased you enjoyed your stay and we look forward to your future visits.

10/10 超赞

Steve

满意:清洁度、员工和服务、住宿条件和设施
Friendliness and cooperation of the staff
2024 年 3 月入住 1 晚
Your friendly front desk team 于 2024年03月19日 的回复
Steve, Thank you got leaving your feedback on your stay. We are thrilled we met up to your expectations. Come back to see us again soon.

10/10 超赞

Antonio

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great and room was clean
2024 年 3 月入住 1 晚

6/10 一般

BJ

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The property was fine, it was fairly clean compared to other venues in the area. The gym area was cramped and limited. Don;t waster your time on the breakfast if you are looking for healthier options.
2024 年 2 月入住 1 晚
Yours in hospitality, Your friendly front desk tea 于 2024年02月27日 的回复
Thank you for taking the time to provide your feedback on your stay. I was disappointed our full hot buffet breakfast did not fit your needs as we provide fresh scrambled eggs or omelets, fresh pillsbury biscuits, homemade white gravy, pork link sausage, turkey patties, choice of muffins, bagels, toast, our famous little nemo cinnamon rolls melting the butter under our heat lamps throughout the cinnamon rolls, homemade fresh oatmeal with choice of 3 different toppings, 3 different choices of healthy cereal, four different flavors of yogurt, choice of healthy fruit of bananas, orange and apples, and our famous vanilla almond pancakes that is all complimentary to registered guests. I also happy to share that with our upcoming renovation our free weights up to 50 lbs, stability ball, new treadmill, weighted balls, extension bench and back bench will be included to also include a new ellipitical and recumbent bike.

8/10 还可以

Robert

2024 年 2 月入住 1 晚

10/10 超赞

Salvador

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Marjorie,Greensboro

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Jan

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything is good
2024 年 1 月入住 1 晚
Sincerely, Your front desk team 于 2024年01月9日 的回复
Thank you Jan! We appreciated your choice to lodge with us and pleased we met up to your expectations. Your enjoying your stay is of most importance to us.

10/10 超赞

Teba

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Sincerely, Your front desk team 于 2024年01月9日 的回复
Teba,Thank you for taking the time to leave a review of your stay. We appreciate you chose the Holiday Inn Express - Jacksonville for your lodging and enjoyed your stay. Come back to see us again soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Robert

Yours in hospitality, Your friendly front desk tea 于 2024年02月27日 的回复
Thank you Robert. We are pleased you enjoyed your stay and look forward to your future visits.

10/10 超赞

MARK

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
5 stars all the way. Quiet and clean hotel. Good breakfast. Friendly staff. Thank you
2023 年 12 月入住 1 晚
Sincerely, Your friendly front desk team 于 2024年01月9日 的回复
Mark,Wow! You made our day!! The team appreciates your choice of staying at the Holiday Inn Express - Jacksonville and are so pleased we exceeded your expectations. Come on back the next time you are in the area.

4/10 很差

Gregory

满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
It was good
2023 年 12 月入住 1 晚

6/10 一般

Sara

2023 年 12 月入住 1 晚

10/10 超赞

Amanda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay
2023 年 11 月入住 1 晚
Your friendly front desk team 于 2024年01月9日 的回复
Amanda,Thank you for leaving a review of your stay. We are so pleased you chose the Holiday Inn Express! We promise the next you are back in the area, we will offer the same friendly welcome and a comfortable clean room.

8/10 还可以

Joel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Simple stay
2023 年 11 月入住 2 晚

8/10 还可以

ethel,midland

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Will stay again
2023 年 11 月入住 3 晚

10/10 超赞

Terry

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Clean and comfortable
2023 年 11 月入住 1 晚

2/10 糟糕

Linda

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The checkin was terrible. The clerk laughed when we came back down and said we had a double instead of king room. He said it was only a request, and he couldn’t or wouldn’t accommodate us in a king. Dirty,!!
2023 年 11 月入住 3 晚
Sincerely, Your friendly front desk team 于 2023年11月20日 的回复
Good morning. I am sorry that you had a bad experience. I did go back and look at your specific reservation from Expedia that you made. The hotel is contractually required that we follow the Expedia bookings made by the guest. That being said your reservation, confirmation was for a flow through standard room which means booking whatever standard room we have available. We were 100% booked including your room. When a flow through room is booked, all specific types booked must first be filled and then we complete the flow through rooms with the inventory we have available. We apologize it did not meet your needs.

6/10 一般

Tonyah

满意:住宿条件和设施,员工和服务
I was put into a room at first that was not cleaned but the staff gave me another room
2023 年 7 月入住 2 晚
Sincerely, Your front desk team 于 2023年11月7日 的回复
Thank you for taking the time to complete our survey and share your experience! We are sorry for the uncontrol oversight and are working with our team to ensure this does not happen again. This is certainly not the kind of experience we would like for our valued guests to have. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 还可以

Nancy

与家人出行
满意:清洁度、员工和服务、客房舒适度
Ok Stay.
Nice hotel. Clean and near everything. Breakfast was non existent. Went down at 8 am and no food left and no one seemed to be filling it back up.
2023 年 11 月入住 1 晚
Sincerely, Your front desk team 于 2023年11月7日 的回复
Thank you so much for sharing your rating and giving us an honest look at the guest experience in our hotel. We appreciate the compliments and the comments regarding areas where we can improve. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We hope to see you again soon and to impress you with our continuous improvements.

10/10 超赞

Linda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Your friendly front desk team 于 2023年11月7日 的回复
Your 10 star review means a lot to us! Thank you for the fantastic review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We loved being of service to you and hope we can serve you again soon.

10/10 超赞

Sandra

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Sincerely, Your front desk team 于 2023年10月16日 的回复
Thank you so much Sandra. We really enjoyed your visit and are thrilled we met up to your expectations. Please look us up the next time you are in the area.

10/10 超赞

Sandy,Greenwood

满意:清洁度、员工和服务、住宿条件和设施
everything was good. would stay here again.
2023 年 9 月入住 2 晚
Sincerely, Your front desk team 于 2023年10月2日 的回复
Thank you Sandy! We really enjoyed your stay and thank you for choosing to stay with us here at the Holiday Inn Express - Jacksonville. Our teams work hard to ensure our guests feel at home.

10/10 超赞

Dennis

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Sincerely, Your friendly front desk team 于 2023年10月2日 的回复
Thank you Dennis! Our team sure loves to see 10's and are thrilled you chose to stay with us here at the Holiday Inn Express - Jacksonville. We look forward to your future visits.

10/10 超赞

Felicia

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Your friendly front desk team 于 2023年09月18日 的回复
Good morning Felicia. We are pleased you enjoyed your stay and found the hotel meeting your expectations. Our team loves seeing 10"s and strive to reach 10's with every guest. Thank you! Come back to see us again soon.

10/10 超赞

ROBERT,YORK

2023 年 9 月入住 1 晚
Sincerely, Your friendly front desk team 于 2023年11月7日 的回复
Your five-star review means a lot to us! Thank you for the fantastic review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We loved being of service to you and hope we can serve you again soon.

10/10 超赞

Reynalu

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Todo muy bien, muchas gracias 🙏
2023 年 9 月入住 1 晚
Your friendly front desk team 于 2023年09月11日 的回复
Gracias!

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Sincerely, Your front desk team 于 2023年09月11日 的回复
Thank you John! We enjoyed your visit with us and look forward to seeing you the next time you are in the area.

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rating did not disappoint. Great hotel, parking, staff, breakfast
2023 年 8 月入住 1 晚
Sincerely, Your front desk team 于 2023年09月18日 的回复
Fantastic! Thank you for sharing your experience. We are thrilled you enjoyed your stay and hope to see you again soon.

10/10 超赞

Stacey

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome, friendly and helpful staff! Clean rooms! Great breakfast! I’ll be staying here again for any visits in the area.
2023 年 8 月入住 1 晚
Your friendly front desk team 于 2023年09月11日 的回复
Stacey, we love reading great reviews and are thrilled you enjoyed your stay. Come back to see us the next time you are in the area.

4/10 很差

Molly

2023 年 8 月入住 2 晚

8/10 还可以

Karina

2023 年 8 月入住 2 晚

8/10 还可以

Janis

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

10/10 超赞

James

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Professional staff. Clean lobby. Clean room. Clean parking area. Great breakfast. Thank you.
2023 年 7 月入住 2 晚

10/10 超赞

Gaye

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The people were friendly, helpful and smiling!
2023 年 7 月入住 3 晚

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 2 晚

10/10 超赞

Steven

满意:员工和服务、住宿条件和设施、客房舒适度
"Good stay.
Clean and comfortable. Quiet too.
2023 年 7 月入住 2 晚

8/10 还可以

Linda

满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Your friendly front desk team 于 2023年07月11日 的回复
Thank you Linda. We are so pleased you enjoyed your stay and thank you for choosing to stay with us here at the Holiday Inn Express - Jacksonville.

10/10 超赞

Anna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The Best in Town
It's the best in town when you are looking for cleanliness, comfort, and secure surrounding.
2023 年 7 月入住 1 晚
Your friendly front desk team 于 2023年07月11日 的回复
Anna,Thank you for your kind review! We are thrilled you enjoyed your stay and look forward to future visits!

8/10 还可以

Ana

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Clean and safe. But breakfast was so limited
2023 年 7 月入住 1 晚

8/10 还可以

Susan

2023 年 6 月入住 2 晚

10/10 超赞

Gwendolyn

2023 年 6 月入住 1 晚