住宿正面 - 傍晚/夜晚

关于RACV 托尔坎度假村的点评

5 out of 5
RACV 托尔坎度假村
1 Great Ocean Road, Jan Juc, VIC

点评

9.6

绝佳

10 分 - 超赞。395 条好评,共有 492 条点评" "
8 分 - 还可以。72 条好评,共有 492 条点评" "
6 分 - 一般。14 条好评,共有 492 条点评" "
4 分 - 很差。6 条好评,共有 492 条点评" "
2 分 - 糟糕。5 条好评,共有 492 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

4/10 很差

Cyrus

不满意:住宿条件和设施,清洁度
我們有兩位成人和一位小童入住, 但酒店只提供兩張小的單人床給我們! 睡覺的位置不夠. 很不方便!
2024 年 4 月入住 1 晚

10/10 超赞

qiaomei

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
渡假旅游好地方
房间宽敞舒适,阳台外是高尔夫球场,一片绿油油,游泳馆健身器材齐全,很值得推荐。
2020 年 2 月入住 1 晚
General Manager 于 2020年02月26日 的回复
Dear qiaomei, Thank you for taking the time to provide feedback following your stay with us at the RACV Torquay Resort. It's very pleasing to read such a positive review. We hope to welcome you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

8/10 还可以

Chiko

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
值得考虑大洋路酒店,不过离景点有点远
一般的酒店,在大洋路开始的地方,离真正的景点有点远,不过酒店质量不错,比大洋路上的好很多
2018 年 9 月入住 3 晚
General Manager 于 2018年10月10日 的回复
Dear Chiko, Thank you for taking the time to provide feedback following your stay with us at the RACV Torquay Resort. We hope to welcome you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

10/10 超赞

Hsiaowan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2018年03月30日 的回复
Dear Hsiaowan, Thank you for taking the time to provide feedback following your stay with us at the RACV Torquay Resort. We hope to welcome you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

10/10 超赞

威宇

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic hotel
Very comfort and good service.
2017 年 12 月入住 1 晚
Dear 威宇, Thank you for taking the time to provide feedback following your stay with us at the RACV Torquay Resort. It's very pleasing to read such a positive review. We hope to welcome you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

10/10 超赞

Kar Man

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 1 晚
Dear Kar Man, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. We’re delighted that your stay has exceeded your expectations. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards, Dean Newell Resort Manager

10/10 超赞

Jialong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Andryei

与家人及幼儿出行, 与家人出行, 与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We where fantastic travel at..
2024 年 5 月入住 2 晚

10/10 超赞

Thomas

满意:清洁度
2024 年 5 月入住 1 晚

10/10 超赞

Sandya

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Can recommend
2024 年 5 月入住 2 晚

2/10 糟糕

Sahin

不满意:员工和服务
Rude staff, terrible dining experience
2024 年 4 月入住 1 晚

10/10 超赞

Ching Fai Sara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Terry

与配偶出行
Location
2024 年 2 月入住 2 晚

10/10 超赞

Jane

满意:清洁度、员工和服务、住宿条件和设施
Would recommend. Great weekend get away with lots to do
2024 年 2 月入住 1 晚

10/10 超赞

Ashish

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at RACV Torquay for couple of nights. Great place with nice facilities, serene surroundings and friendly staff. Our room was emaculate ! Will definitely visit again.
2024 年 1 月入住 2 晚
Aftab 于 2024年02月11日 的回复
Dear Ashish,Thank you very much for amazing feedback. we are glad that you enjoyed your stay with us. we will be more than happy to have you back again.Kind Regards,Aftab AhmadDuty Manager

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Kristy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best hotel stay for relaxing!! Just loved it!
2024 年 1 月入住 2 晚
Aftab 于 2024年02月11日 的回复
Dear Kristy,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is great to read that you enjoyed all aspects of your recent stay with us. We look forward to welcoming you back. Kind Regards,Aftab AhmadDuty Manager

10/10 超赞

Sefija

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Thank you so much for a lovely stay!
2024 年 1 月入住 1 晚
Aftab 于 2024年02月11日 的回复
Dear Sefija,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Kind Regards,Aftab AhmadDuty Manager

8/10 还可以

Sam

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Expensive for what it is.
2024 年 1 月入住 2 晚

10/10 超赞

JUDY

与配偶出行
满意:服务设施
Lovely position in Torquay, definitely recommend the RACV
2024 年 1 月入住 1 晚
Aftab 于 2024年02月11日 的回复
Dear Judy,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is great to read that you enjoyed all aspects of your recent stay with us. We look forward to welcoming you back. Kind Regards,Aftab AhmadDuty Manager

10/10 超赞

Sam

满意:清洁度、员工和服务、住宿条件和设施
Nice and clean.
2023 年 12 月入住 1 晚
Aftab 于 2024年02月11日 的回复
Thank you for taking the time to provide feedback. Your satisfaction is our priority, and we're elated to hear we met your expectations. We look forward to serving you again soon.Kind Regards,Aftab AhmadDuty Manager

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely location and great views. Good facilities. Food was a bit hit and miss and not great menu options in the restaurant
2023 年 12 月入住 2 晚
Aftab 于 2024年02月11日 的回复
Dear David, Thank you for taking the time to provide feedback. We apologize for any disappointment with our menu. Your insights are valuable, and we're actively working to expand our culinary options. We hope you'll give us another opportunity to impress you.Kind Regards,Aftab AhmadDuty Manager

8/10 还可以

Rodney

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful surroundings, good facilities, good parking, staff were very polite and professional.
2023 年 12 月入住 2 晚

10/10 超赞

Rita

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Has a varieties of health and wellness in the property such as swimming area , hot spa and massagers area and restaurant is always open for visitors and guests!
2023 年 11 月入住 1 晚

10/10 超赞

Craig

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We attended a wedding and stayed overnight, and everything from the accommodation, wedding reception and food was excellent
2023 年 10 月入住 1 晚
RACV Torquay Resort 于 2023年10月12日 的回复
Dear Craig,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.We look forward to welcoming you back warmly in the future.Kind Regards,Duty ManagerRACV Torquay Resort

2/10 糟糕

Justine

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Rude and was treated very poorly by reception.
2023 年 10 月入住 2 晚

10/10 超赞

Zoe

2023 年 9 月入住 1 晚

10/10 超赞

Yonas

满意:清洁度、员工和服务、住宿条件和设施
Staff are extremely helpful and friendly, accomodate with our requests which we are greatly appreciated. The area perfectly located in best place.
2023 年 9 月入住 1 晚
Amy 于 2023年09月23日 的回复
Good Evening Yonas,Thank you for giving us such wonderful feedback following your recent stay here at RACV Torquay Resort. It is very pleasing to read that you found our staff helpful and friendly, we are continuously striving to ensure our guests have the best service possible when staying with us.We hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

2/10 糟糕

Preksha

不满意:住宿条件和设施,清洁度
2023 年 9 月入住 1 晚

10/10 超赞

Leanne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous property. Beautiful room & the day spa was lovely.
2023 年 9 月入住 1 晚
Amy Palmer 于 2023年09月16日 的回复
Good evening Leanne,Thank you for taking the time to provide such positive feedback regarding your recent stay with us.It is pleasing to read that you enjoyed some time in our wonderful spa. It definitely adds to the relaxation when staying with us.We look forward to welcoming you back in the future.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 超赞

Graeme

与配偶出行
满意:服务设施
Luxury facility.
2023 年 8 月入住 1 晚
Amy Palmer 于 2023年08月27日 的回复
Good evening Graeme,Thank you for taking the time to provide feedback following you recent stay with us at RACV Torquay Resort.It is very pleasing to read you found your stay luxurious!we hope to welcome you back in the near future.Kind regards,Amy Palmer - Hotel Duty Manager

6/10 一般

Domenico

与配偶出行
满意:清洁度
For the price that we paid, the bath towels were very small, no coffee pod making facilities
2023 年 8 月入住 1 晚
Amy Palmer 于 2023年09月16日 的回复
Good evening Domico,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are disappointed to read that some aspects of the stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us directly.Kind regards,Amy Palmer - Hotel Duty Manager

10/10 超赞

Karen

满意:清洁度、员工和服务、住宿条件和设施
A luxurious resort, offering a wonderful selection of activities and facilities - we thoroughly enjoyed the included buffet breakfast overlooking the beautiful golf course
2023 年 7 月入住 1 晚
Amy 于 2023年07月30日 的回复
Dear Karen,Thank you very much for taking the time to write such a wonderful review, it is very pleasing to read that your stay with us was enjoyable.Our buffet breakfast is definitely a highlight, especially on beautiful sunny mornings!We hope to welcome you back in the near future.Kind regards,Amy Palmer - Duty Manager

10/10 超赞

Adam

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful, the food and drinks were amazing, with the beautiful scenery to look at whilst relaxing.
2023 年 7 月入住 2 晚
Amy 于 2023年07月26日 的回复
Good evening Adam,Thank you very much for taking the time to provide feedback following your recent stay at RACV Torquay Resort.It is pleasing to read such a positive review, I will be sure to pass on your comments to the rest of our Team.We hope to welcome you back in the near future.Kind regards, Amy Palmer - Hotel Duty Manager

10/10 超赞

William

2023 年 6 月入住 1 晚
Rowena Collings 于 2023年07月20日 的回复
Dear William,Thank you for taking the time to rate your recent stay at RACV Torquay Resort.We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

10/10 超赞

Marina

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Rowena Collings 于 2023年07月3日 的回复
Dear Marina,Thank you for taking the time to rate your experience following your recent visit to RACV Torquay Resort.Kind Regards,Rowena Collings Front Office Manager

10/10 超赞

Chris

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Property was excellent. Restaurant rushed us through dinner as we arrived at 8:30pm and they were closing at 9pm. Otherwise good stay and excellent service from check in agent.
2023 年 5 月入住 1 晚
RACV Torquay Resort 于 2023年05月27日 的回复
Dear Chris,Thank you for sharing your experience, we appreciate you taking the time to review your stay. It is pleasing to read a mostly positive review however we are sorry to hear that your dinner felt rushed.We will address this internally with our restaurant team to avoid this for yourself and future guests.We look forward to welcoming you back to RACV Torquay Resort in the near future.Warm regards,

10/10 超赞

beryl

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed two days rooms food service excellent. Wld stay again
2023 年 5 月入住 1 晚
RACV Torquay Resort 于 2023年05月27日 的回复
Dear Beryl,We are glad to hear you enjoyed your stay and look forward to welcoming you back for another five-star experience. Thank you Warm regards,

10/10 超赞

Nicole,Golden square

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
This property was the definition of perfection with an affordable room rate.. There was nothing that could be improved on….check in easy and quick..room absolutely fantastic, huge overlooking golf course…dinner beautiful, quick, affordable, great service..breakfast delicious….everything was fabulous We are coming back for longer next time
2023 年 5 月入住 1 晚
RACV Torquay Resort Reception 于 2023年05月27日 的回复
Dear Nicole,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. I am delighted to read such a positive review and will be sure to share your feedback with the team.Our goal is to ensure all of our guests leave with a smile on their face, we're glad you had such a nice stay.We look forward to welcoming you back warmly to RACV Torquay Resort Reception. Kind regards,

8/10 还可以

Andrew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Well positioned resort with great views over the golf course. Our room on ground floor had 3.3m high ceilings with great in room amenities so it was a nice space. Big roomy resort with nice feel to it. Didnt really explore the food options but they seemed fairly basic after viewing the available menus. Buffet breakfast was well done with some well prepared brekky staples providing some away from the norm options, being mushroom and baked beans.
2023 年 5 月入住 1 晚
Rowena Collings 于 2023年05月13日 的回复
Dear Andrew,Thank you for taking the time to provide detailed feedback following your recent stay. It is very pleasing to hear that you were impressed with the resort and our facilities. We look forward to welcoming you back in the near future.Kind regards,Rowena CollingsFront Office Manager

6/10 一般

Ally

2023 年 4 月入住 1 晚

10/10 超赞

Brendan

2023 年 4 月入住 2 晚

10/10 超赞

MICHELLE

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love that there is a 24 hour desk allowing for late check in, and we were able to eat a substantial late night meal from their overnight menu. Absolutely perfect 💜
2023 年 3 月入住 1 晚
Amy 于 2023年04月4日 的回复
Dear Michelle,Thank you for taking the time to provide feedback following your recent stay with us at RACV Torquay Resort.We are so pleased you enjoyed your stay with us. Our night team are always waiting to welcome our weary travelers to the Resort.We look forward to welcoming you back in the near future Kind regards,Amy Palmer - Hotel Duty Manager

10/10 超赞

Ross

满意:清洁度、员工和服务、住宿条件和设施
Had a great time..
2023 年 3 月入住 2 晚
Amy 于 2023年04月4日 的回复
Hi Ross,Thank you for this lovely review! We hope to welcome you back again in the future.Best wishes,Amy Palmer - Hotel Duty Manager

10/10 超赞

Symone

满意:清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 1 晚

8/10 还可以

Dieter

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super Sportangebot
2023 年 3 月入住 2 晚

10/10 超赞

Tony

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing views
2023 年 3 月入住 1 晚

10/10 超赞

Mary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
2023 年 2 月入住 1 晚

8/10 还可以

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
S mall tv poor volume
2023 年 2 月入住 3 晚

10/10 超赞

Vanessa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff and excellent facilities
2023 年 2 月入住 1 晚