Hualien City Japanese General House Hotels

"Poor customer service. Wouldn’t stay there"

"Clean good sized room (Premier King Room), with a nice bath and shower area looking out over the ocean. Also appreciated the 'eco/green' efforts with no consumable toiletries and no bottles of water but water refill machines on every floor. Would definitely stay again."

"The hotel is well maintained and the staffs are friendly, the only feel badly is hot water temperature which is not hot enough so unable for bath."

"Great stop in Hualien. We were there for a night and this hotel is great value. They even had complimentary laundry facilities which was very useful for us. Breakfast was good, lots of options. "

"I didn’t eat breakfast there"

"Great experience "

"Nice clean rooms in a nice area of town. Good shops and bus stops near by. Very friendly staff and reasonably priced."

"The hotel was very nice. Everything was clean and neat. The staff was very friendly and spoke good English. The breakfast was also good. Thank you!"

"The room smelled of sweat. I didn't complain. I opened the window. One of the pillows smelled used and had cleaerly been used(rumpled). I didn't complain. I simply used the other fresh pillow. But the door would not lock from the outside. I did not feel that my things were safe everytime I went out. Three times I informed that it would not lock. I even sent videos to show the problem.Nothing was done. There was no apology, no explanation and no concern. "