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关于锡考克斯 - 梅多兰兹烛木套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
锡考克斯 - 梅多兰兹烛木套房酒店 - IHG 旗下酒店
279 Secaucus Road, Secaucus, NJ

点评

8.4

很好

10 分 - 超赞。241 条好评，共有 502 条点评" "
8 分 - 还可以。164 条好评，共有 502 条点评" "
6 分 - 一般。58 条好评，共有 502 条点评" "
4 分 - 很差。16 条好评，共有 502 条点评" "
2 分 - 糟糕。23 条好评，共有 502 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

weiqiang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月15日 的回复
Hello Weiqiang,Thank you for your perfect score review !Please come to see us soon

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

TRACY

满意：清洁度
Nothing around the vicinity
2024 年 4 月入住 1 晚

10/10 超赞

Ahsan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed here overnight from NYC. Great hotel with great service. The free parking was a huge plus. Will definitely book here again.
2024 年 5 月入住 2 晚

6/10 一般

Felicia，New york

不满意：住宿条件和设施
2024 年 4 月入住 2 晚

2/10 糟糕

Timothy

与家人出行, 商务旅客
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Had car trouble and got to my room after 1am and they wouldn’t let us check in
2024 年 4 月入住 1 晚

10/10 超赞

millie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
2024 年 4 月入住 3 晚
Victoria Lagua 于 2024年04月12日 的回复
Dear Guest,Thank you so much for taking the time to write this review and for giving us a 5 out of 5.

8/10 还可以

Natalie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really like the little market inside the hotel, especially since we had no car. It really helped traveling with 2 teenage boys who eat all the time quick morning options, or late night snacks was a huge plus. Beds were super comfy and we slept great all 5 nights. Only downside is that it’s kind of out of the way from everything we did so we spent a lot on Uber rides. But overall we really enjoyed our stay had what we needed.
2024 年 4 月入住 5 晚
Victoria Lagua 于 2024年04月12日 的回复
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 4 out of 5. We are very happy to hear you enjoyed your stay with us. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

8/10 还可以

VICTOR

满意：清洁度、员工和服务、住宿条件和设施
It was close to main streets and highways
2024 年 3 月入住 4 晚
Victoria Lagua 于 2024年04月12日 的回复
Dear Guest,Thank you so much for filling out this review about our hotel and for giving us a 4 out of 5. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

10/10 超赞

Jill

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for access to Manhattan and Meadowlands via train. Dining and entertainment options within 15 mins drive or train.
2024 年 2 月入住 2 晚
Management 于 2024年02月28日 的回复
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5. We are very happy to hear your enjoyed your stay with us and found our hotel location convenient. We look forward to assist you again when you come back to our hotel in the future.Sincerely,

6/10 一般

Daniel

不满意：清洁度
2024 年 2 月入住 1 晚
Victoria Lagua 于 2024年02月28日 的回复
Dear guest,Thank you so much for taking the time to write a review about our hotel. We look forward to assist you again when you come back to the area in the future.Sincerely,

2/10 糟糕

Feldory

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
When you search for the hotel in the internet tells you that everything is relatively close and when you arrive at your stay it the opposite. The is no transportation service to surrounding areas, there is no good near the proper perimeter. It is completely lonely for a hotel, its location has zero accessibility. Not recommended for tourist without cars.
2023 年 12 月入住 3 晚
Management 于 2024年02月28日 的回复
Dear Guest,Thank you so much for taking the time to write this review about our hotel. We are very sorry to hear our hotel location was not convenient to you. We hope you can give us another chance and stay with us. The train station is only 5 minutes drive from our hotel and there is a bus stop couple minutes walk from our hotel too.Sincerely,

8/10 还可以

Brittany

与家人及幼儿出行
满意：员工和服务，清洁度
2023 年 12 月入住 1 晚
Management 于 2024年02月28日 的回复
Dear Guest,Thank you very much for giving us a 4 out 5.

10/10 超赞

CARRIE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an excellent stay. Easy UBER ride to the train station. Super friendly staff. The room was big with lots of seating so you were not stuck sitting on the bed when in the room. The kitchen was very convenient. They offer a lot of bonus features you don’t see at other hotels. They were helpful with any questions we had as this was our first time travelling to NYC. We will be back and will recommend this hotel to friends and family. Thanks to the staff at Candlewood Suites 🤗
2023 年 12 月入住 4 晚
Michelle ~Front desk Manager 于 2023年12月31日 的回复
Dear Carrie, Thank you so much for taking the time to send this! Everyone here at Candlewood Suites loves to know that our customers enjoy what we do. We’re glad that you loved our service, and also had some NYC FUN! We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to seeing you again.

2/10 糟糕

Tim

2023 年 12 月入住 1 晚
Michelle ~Front desk Manager 于 2023年12月31日 的回复
Dear Tim, I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

10/10 超赞

Yuriy，Palatine

与家人出行
满意：服务设施
2023 年 12 月入住 1 晚
Management 于 2024年02月28日 的回复
Dear Guest,Thank you so much for taking the time to write this review about our hotel and for giving us a 5 out of 5.Sincerely,

10/10 超赞

Yuriy，Palatine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Michelle ~Front desk Manager 于 2023年12月22日 的回复
Hello Yuriy, Thank you for the 5 out of 5 score. We are happy you enjoyed your stay and hope to see you again. Happy Holidays

10/10 超赞

Candace

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Michelle ~Front desk Manager 于 2023年12月12日 的回复
Dear Candace, Thank you for the 5 out of 5 score. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again. Happy Holidays

10/10 超赞

Jorge

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Great place, about 10 minutes uber to the metro station to go to Manhattan.
2023 年 12 月入住 2 晚
Michelle ~Front desk Manager 于 2023年12月11日 的回复
Dear Jorge, Thank you for staying at our property. 5 out of 5 score is great! We are happy you found the commute to the city fast & easy from our hotel. Hope to see you again

8/10 还可以

Chris

2023 年 11 月入住 2 晚
Michelle ~Front desk Manager 于 2023年12月31日 的回复
Dear Chris We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

10/10 超赞

Joi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
When you just need a break . . .
Life can be a bit stressful at times and I really needed a quiet place to relax. Candlewood Suites Secaucus was PERFECT! The room was beautiful, very clean and a nice size. The studio suite had a large L-shaped desk that worked very well for working and for meals. There is a kitchenette that would be very useful for extended stays. Even though I didn't really need it, it was also very clean and stocked with some cooking items. The bed was superbly comfortable and the pillows were heavenly. It's been a long time since I've fallen asleep so quickly. This hotel is also convenient to Manhattan. It was a five minute Uber ride to the NJ Transit train station and a 13 minute ride to Penn station. Finally, and most importantly, the staff was fantastic. Excellent customer service! Richard greeted me at check-in. He was very friendly and had a good sense of humor. Upon check-out, I was greeted by Felicita. Her nickname should be Sunshine because her lovely personality brightened the lobby. The next time I need a break, it's a no-brainer as to where I will be staying.
2023 年 11 月入住 1 晚
Michelle ~Front desk Manager 于 2023年11月16日 的回复
Hello Joi, First I would like to thank you for all the details in this review. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. I have shared your review with Richard & Felicita who wanted me to thank you for all the kind words you said. On another note we are happy you were able to catch up on some peaceful rest and that our comfy beds and friendly staff were particular highlights. We’re looking forward to making your experience even better in the future!

10/10 超赞

Paul

与家人出行
满意：服务设施
Customer service was wonderful
2023 年 10 月入住 2 晚
Michelle ~Front desk Manager 于 2023年10月31日 的回复
Hello PaulWOW 5 OUT OF 5, YOU ROCK! We are so happy to hear that you enjoyed your stay with us.We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear

10/10 超赞

JOHN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 4 晚
Michelle ~Front desk Manager 于 2023年10月31日 的回复
Hello John, Thank you for the 10 out of 10 score! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again soon.

10/10 超赞

Irina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff.
2023 年 10 月入住 2 晚
Michelle ~Front desk Manager 于 2023年10月16日 的回复
Hello Irina, Thank you for the 5 out of 5 review! We are happy you enjoyed your stay at our property and hope to see you again soon.

10/10 超赞

Greg

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Full size fridge in room with cooking area. Dishes provided along with offered blenders and games. Beds were soft and comfortable.
2023 年 9 月入住 2 晚
Michelle ~Front desk Manager 于 2023年10月8日 的回复
Hello Greg, 5 out of 5 is great! Thank you We appreciate this amazing review and hope to you see soon.

4/10 很差

Michael

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Wouldn’t come back
I take a lot of work trips and this location is close enough to the city. Unfortunately, this hotel had a number of problems with it, beginning with the smell of the entire place. Secondly the room had several issues including the fact that the AC was literally falling apart and there were stains on the bed. Normally I’m not high maintenance at all but I ended up checking out early because I was highly uncomfortable
2023 年 9 月入住 4 晚
Michelle ~Front desk Manager 于 2023年10月9日 的回复
Hello Michael, Thank you for letting us know about the issues you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I look forward to hearing from you and learning how we can make this right.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great front desk staff. Clean and quiet
2023 年 9 月入住 1 晚
Michelle ~Front desk Manager 于 2023年10月8日 的回复
Hello Michael, Thank you for the 10 out of 10 score! we are so happy to hear that you enjoyed your stay with us, and that our friendly staff & clean hotel were particular highlights

10/10 超赞

Javier

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing great services
2023 年 9 月入住 1 晚
Michelle ~Front desk Manager 于 2023年10月8日 的回复
Hello Javier, Thank for you the 5/5 score. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

2/10 糟糕

Shinnosuke

与家人出行, 商务旅客
不满意：住宿条件和设施，服务设施
7日間泊まったが部屋の掃除が1度もない。 2回お願いしてみたが、7日に1度の掃除のルールと言われた。 近くに何もない。 駅からもウーバーを使わないといけない。 部屋に敷いてある絨毯は裸足で歩くと真っ黒になった。 フロントのスタッフさんの対応はとても良かっただけに残念です。
2023 年 9 月入住 7 晚
Michelle ~Front desk Manager 于 2023年09月26日 的回复
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I appreciate your comments about aspects of the room that need updating. Our main priority is to be able to offer a very well-maintained clean and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

10/10 超赞

brianna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 9 晚
Michelle ( Front desk Manager) 于 2023年09月16日 的回复
Hello Brianna, THANK YOU FOR THE 10 OUT OF 10, YOUR AWESOME!!! HOPE YOU VISIT US AGAIN :)

10/10 超赞

Jaquan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice
2023 年 9 月入住 1 晚
Michelle ~Front desk Manager 于 2023年09月16日 的回复
Hello Jaquan, Thank you for the 5 out of 5 YOU ROCK! We hope to see you again

8/10 还可以

Kris

与配偶出行
满意：员工和服务
The staff was friendly. We were upgraded to a “suite” but it did have a strong smell of smoke and the bed situation was one double
2023 年 8 月入住 1 晚
Michelle ~Front desk Manager 于 2023年09月16日 的回复
Hello Kris, We apologize for the experience you had in our 1 bedroom suite. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to give our property another chance.

6/10 一般

Hugues

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
2023 年 8 月入住 4 晚
Michelle ~Front desk Manager 于 2023年09月16日 的回复
Hello Hugues, Thank you for taking the time to review your stay with us. We hope to see you again and make next experience better :)

10/10 超赞

Bui

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel are really good place to stay for long time, it is very clean, convenient kitchen, and the price is reasonable. I will choose this hotel for my next visit to Secaucus.
2023 年 8 月入住 1 晚
Amanda A Tuorto ~ Assistant General Manager 于 2023年08月15日 的回复
Hello Bui,Thank you for your 5 star review ! We will see you the next time you visit the Secaucus area !

10/10 超赞

Kristi

2023 年 8 月入住 1 晚
Michelle ~Front desk Manager 于 2023年09月16日 的回复
Hello Kristi, WOW! 5 out of 5Thank you for this amazing review. We hope to see you again!

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月10日 的回复
Hello David,Thank you for your feedback it means a lot to us. We hope to see you again in the near future.

2/10 糟糕

Ellon

与配偶出行
We originally planned to check in right around 3 but were running late so had to go straight to the concert venue instead. I called the hotel 5 times within a 20 minute time period and the phone would just ring and ring and ring until it hung up. No option for a message or anything. I ended up contacting IHG directly to explain my situation and the IHG representative told me that he put a note on our account and the late check in would be fine. They, while we were at the concert, we get a call from the hotel saying that we are the last to check in and there is only one room left. That room has a water leak so they cannot let us stay there. So now we are at the concert trying to book another hotel. Candlewood said we'd definitely have a room for our remaining 2 nights but at that point we just moved hotels completely. So disappointing.
2023 年 8 月入住 3 晚
Michelle ~Front desk Manager 于 2023年09月16日 的回复
Thank you for letting us know about the issue you experienced with your reservation. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

4/10 很差

Lisa

与家人出行
不满意：清洁度、员工和服务、客房舒适度
Terrible
We asked for extra pillows and after about 2 hours we were told there weren’t any. Also our shower curtain smelled like mildew or mold and it took forever find out there we also none. The guy at the front desk was told by his manager to take one out of another room. Overall it wasn’t ok to pay $400 for this room. When we come back next year we won’t be staying there again
2023 年 7 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月5日 的回复
Hello Lisa,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 超赞

Reshmi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Up to the expectation. Friendly reception staff
2023 年 7 月入住 3 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月5日 的回复
Hello Reshmi,Thank you for the perfect score ! We hope to see you come see us again soon !!

4/10 很差

Philippe

与家人出行
不满意：服务设施，员工和服务
Not a Nice place
2023 年 7 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月5日 的回复
Hello PhilippeeWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

Elizabeth

与配偶出行
满意：员工和服务，清洁度
Property was nice it was clean but you can tell people smoke in the rooms even though they are smoke free rooms.
2023 年 7 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月5日 的回复
Hello Elizabeth,Thank you for your feedback on this matter. We will be looking into this situation.

8/10 还可以

Patrice

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We went to soccer at Metlife. We stayed for one night and its very convenient
2023 年 7 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年08月5日 的回复
Hello Patrice,Thank you for your review We are pleased to hear that you enjoyed your stay ! Please see us again soon,

8/10 还可以

danica，Brooklyn

与配偶出行
满意：员工和服务
It has a fridge and microwave which was cool
2023 年 6 月入住 2 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年07月11日 的回复
Hello Danica,Thank you for choosing the Candlewood Suites. We are pleased to hear you enjoyed our large frdge & microwave. Please come see us again soon !!

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff at check-in and check-out were EXTREMELY helpful and very friendly. The rooms and hotel were very clean. The small shop was well stocked.
2023 年 6 月入住 1 晚
Amanda A Tuorto ~ Assistant General Manager 于 2023年06月30日 的回复
Hello Jennifer,Thank you for the perfect score ! We are pleased to hear that you enjoyed your stay with us. We would love if you come see us again in the near future!

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年06月14日 的回复
Hello Brian,Thank you for your review & thank you for choosing to stay at Candlewood Suites !!

10/10 超赞

Derek

2023 年 4 月入住 1 晚
Amanda A Tuorto ~ Assistant General Manager 于 2023年05月2日 的回复
Hello Derek,Thank you for choosing Candlewood Suites Secaucus Meadowlands. We appreciate your wonderful feedback & hope to see you again in the near future.Regards,

2/10 糟糕

JOHN

2023 年 4 月入住 3 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年05月30日 的回复
Hello JOHN,Thank you for your feedback. It is unfortunate that you have received a negative experience with us, please allow me to make things right. Please email me:Amanda@cwsecaucus.com to discuss this matter.Regards,

10/10 超赞

LAQUELLA

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was neat and clean. The the staff was very helpful and the hotel was the perfect location from the mall.
2023 年 4 月入住 4 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年04月20日 的回复
Hello Laquella,Thank you for your feedback & perfect score, we look forward to seeing you again in the future.

10/10 超赞

DENNISSE

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Met expectations!
Excellent service. Clean and beautiful suite!
2023 年 4 月入住 2 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年04月18日 的回复
Hello Dennisse,Thank you so much for the perfect score & staying with us here at the Candlewood Suites. Please come back & see us again soon !

10/10 超赞

Gigi

2023 年 3 月入住 1 晚
Amanda A. Tuorto ~ Assistant General Manager 于 2023年04月12日 的回复
Thank you for your feedback & perfect score ! Please come see us again.