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关于希勒尔 11 酒店的点评

希勒尔 11 酒店
Hillel 11, Jerusalem

点评

7.8

还可以

10 分 - 超赞。198 条好评，共有 621 条点评" "
8 分 - 还可以。257 条好评，共有 621 条点评" "
6 分 - 一般。100 条好评，共有 621 条点评" "
4 分 - 很差。36 条好评，共有 621 条点评" "
2 分 - 糟糕。30 条好评，共有 621 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

6.8/10

服务设施

7.6/10

住宿条件和设施

7.0/10

环保

点评

8/10 还可以

真实旅客

与家人出行
满意：清洁度
Reasonable quality for its price
Front desk staff were so helpful, room is a bit old also the amenities and stuff, but price is good, cannot complain too much, cleanliness could be improved too
2023 年 7 月入住 4 晚

8/10 还可以

yuet sheung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 4 晚

8/10 还可以

Connie

满意：员工和服务
2018 年 9 月入住 3 晚

6/10 一般

Jinglin

不推荐
地点很好，酒店有些旧，没有大堂，房间面积还算大，有小阳台，没有餐厅，性价比一般。服务也一般，每个员工讲的话都不一样...
2017 年 10 月入住 9 晚

10/10 超赞

LI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Chih Pao

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

stephen

与配偶出行
满意：住宿条件和设施，服务设施
Friendly staff
2024 年 4 月入住 13 晚

8/10 还可以

Nina

与配偶出行
满意：服务设施，清洁度
Nice location. Good beds. Good bathrooms. Dark rooms. Needs more light. I paid extra for a balcony but it overlooked a loud construction site. Not pleasant.
2024 年 3 月入住 3 晚

4/10 很差

David，Nahariya

满意：住宿条件和设施，清洁度
不满意：服务设施
Great location, clean room, but lots of problems -- broken ac/heat control, no cold water at bathroom sink, no handle on the faucet, no toilet paper holder, nowhere to put toiletries and worst of all, no window but a milk glass slider opening to a dirty back shaft -- all this after being told I was getting a free upgrade. Gotta wonder what the upgrade was from. I won't be coming back.
2024 年 3 月入住 1 晚

6/10 一般

Gabriel

Lots of space for the price. Everything worked but the place is in need of upgrade. Refrigerator iced up. Clean comfortable room. Breakfast pretty basic. Excellent value for the money.
2024 年 3 月入住 3 晚

2/10 糟糕

Gerardo

不满意：住宿条件和设施，清洁度
At arrival the room showed dusted, floor dirty, on my stay of 9 nights they “cleaned” the room everyday but did not sweep the floor very well, dust, fluff, woman’s hair, small woman’s hair clips and more, the t disturbing was the noise of the doves on the roof at 5:00 am, doves walking, pecking the roof and signing every day early morning around 5:00 am, room was extremely hot in plain winter due that the hotel water heater was near the room, i have to open the window to allow cold air into the room, but at the time of sleep have to close the window
2024 年 2 月入住 9 晚

8/10 还可以

ariella

2024 年 2 月入住 1 晚

8/10 还可以

Willem

满意：清洁度
2023 年 10 月入住 2 晚

10/10 超赞

Ruan

团体旅客
满意：客房舒适度，清洁度
Estadia maravilhosa, super indico!
Uma estadia perfeita, fomos muito bem recebidos. Todas as nossas solicitacoes foram atendidas com maximo de respeito e cordialidade. Somente agradecer a toda equipe do Hotel q mesmo sem a genre falar inglês se prontificaram a nos ajudar em tudo com tradutor e foram simplesmente perfeitos em tudo.
2023 年 9 月入住 10 晚

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
2023 年 9 月入住 3 晚

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
Excellent Value
This hotel is an excellent value. The location is close to many tourist attractions, restaurants, and the Old City. The staff couldn’t have been more accommodating. The room was a bit worn, but clean. A little “tidying up” of the lobby and hallways would make a big difference in the overall way the hotel presents. It is possible, though, that the feeling of messiness was due to it having been a holiday.
2023 年 9 月入住 2 晚

10/10 超赞

Joshua

The lovely folks at the front desk were extraordinary kind and helpful!
2023 年 9 月入住 3 晚

10/10 超赞

Lisa

2023 年 9 月入住 2 晚

10/10 超赞

Steven

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great location. Super friendly staff.
2023 年 9 月入住 1 晚

10/10 超赞

Lilian Carolina Gonzalez

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Estuvimos allí una semana es un hotel muy conveniente para poder coger el tren y bus.
2023 年 8 月入住 6 晚

10/10 超赞

Edward

满意：客房舒适度，清洁度
This property located in the middle of the city. So all sites a walking distance from hotel.
2023 年 8 月入住 8 晚

2/10 糟糕

Famil

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Scam !
2023 年 8 月入住 2 晚

8/10 还可以

Rense Matthijs

与家人出行
满意：清洁度
Nice rooms with small living room and divided bedroom, friendly staff, good location.
2023 年 8 月入住 5 晚

10/10 超赞

Abe

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Nice and affordable
2023 年 8 月入住 1 晚

8/10 还可以

mark

满意：住宿条件和设施，清洁度
Excellent location spacious rooms
2023 年 8 月入住 4 晚

10/10 超赞

Livis

2023 年 7 月入住 4 晚

4/10 很差

Vera

不满意：清洁度、服务设施、住宿条件和设施
Good location, generally courteous front desk staff. The listing on Expedia listed some false facts: 1. Breakfast is NOT at Hillel hotel, but in a different hotel, on a different block, across the big road, about a 7-10 min walk, and big stairs to pass. If you are planning to get out of bed for a quick breakfast, that will not be the case. It feels like going out to eat then a breakfast at the hotel. The options at breakfast are good, but the cleanliness of certain things is questionable. I will spare the details. Dining room staff are about 50-50 on being nice. A few young men were quite short and unaccommodating. The older gentlemen from the kitchen seemed to be upset with their attitude. 2. Listing on Expedia listed Kitchen, but in Hillel language that doesn't mean that you can cook or make coffee there. So what I had was 1. extra sink 2. little fridge, and 3. tea pot that didn't work and wasn't clean. The tea pot was replaced with another that wasn't clean either. The manager tried to convince me that the presence of the tea pot makes it a kitchen (ette). In my experience it doesn't mean either of the two, and usually every respectable hotel has a fridge and a tea pot, without advertising a kitchen! There is NO shuttle provided to the hotel. The shuttle service provided FROM the hotel is not free, although quite affordable. The hours are very selective. Cleanliness is generally shaky. The front desk staff really tried to make my stay comfortable.
2023 年 7 月入住 14 晚

10/10 超赞

Rodolfo

满意：清洁度、服务设施、住宿条件和设施
Nearest the holy sites and at an economic price.
2023 年 7 月入住 5 晚

6/10 一般

Tzuri

与家人及幼儿出行
满意：清洁度
不满意：服务设施
The big units are nice for a family with young kids but tge fact that that was no common areas to be in and tbe breakfast was in a different hotel, made it not so friendly for kids. The hotel location is amazing and really fun.
2023 年 7 月入住 1 晚

4/10 很差

Rachel

不满意：清洁度、服务设施、住宿条件和设施
Really lousy. Mouldy shower
2023 年 7 月入住 2 晚

8/10 还可以

Orlando

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Excelente para la visita a los lugares de importancia en Jerusalén
2023 年 7 月入住 4 晚
Front Desk Office 于 2023年07月16日 的回复
Thanks for your review and feedback.

10/10 超赞

Alan

与家人出行
满意：清洁度
The hotel was great staff was truly amazing rooms were nice great location definitely staying again
2023 年 7 月入住 2 晚
Front Desk Office 于 2023年07月8日 的回复
Thank you so much dear for your feedback and review. It was a pleasure hosting you.

8/10 还可以

Jason

与家人及幼儿出行
满意：住宿条件和设施，清洁度
Breakfast is a 5/10 minute walk off property. I would not buy it again for that reason. The food was fine but not worth it if you had walk there.
2023 年 6 月入住 5 晚
Front Desk Office 于 2023年07月8日 的回复
The distance between the "Hillel 11 Hotel" and the "Lev Yerushalayim Hotel" the hotel that you had your breakfast at is a minute and a half walking distance by foot. It's not 5/10 minutes.Thank you!!

10/10 超赞

Zoe

与家人及幼儿出行, 带宠物出行
满意：清洁度、服务设施、住宿条件和设施
Wonderful hotel in a great location. Great for families and pet friendly! I will definitely be staying here again.
2023 年 7 月入住 1 晚
Front Desk Office 于 2023年07月6日 的回复
Thank you, we truly appreciate your genuine feedback.

8/10 还可以

Dalia

商务旅客
满意：客房舒适度
Mold in shower stalls
The hotel is in bad condition, there’s mold in the shower stalls, I checked three different rooms and they all had mold. I’m allergic to mold and it’s a serious health hazard to anyone. Had to clean it myself with a mask and gloves on. the elevator handle was broken then got fixed
2023 年 6 月入住 4 晚
Front Desk Office 于 2023年07月2日 的回复
Thank you dear Dalia for your review and feedback.

8/10 还可以

FERNANDO，CORAL SPRINGS

满意：清洁度、服务设施、住宿条件和设施
CLOSE TO EVERYTHING
2023 年 6 月入住 4 晚
Front Desk Office 于 2023年06月28日 的回复
Thank you for your review and feedback.

8/10 还可以

Eeva-Liisa

满意：客房舒适度，清洁度
Bra opphold
Bra opphold, sentralt i Jerusalem. Hyggelig personalet, hadde ønsket at det var Micro ovn og og kjøkken ting.
2023 年 5 月入住 7 晚
Front Desk Office 于 2023年06月9日 的回复
Thank you for your kind review. I am happy that you enjoyed your stay with us. Next time ask us at the Front Desk and we will provide for you.

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
Would definitely go back
Older, budget hotel but VERY well maintained. Staff is exceptional. Room was small but perfectly adequate. Everything worked just fine. Fantastic location.
2023 年 6 月入住 1 晚
Front Desk Office 于 2023年06月9日 的回复
Thank you for your very kind review. I am happy that you enjoyed your stay with us.

6/10 一般

Benjamin

不满意：清洁度
A little bit old and dirty, but if you don't mind that a reasonable value
2023 年 5 月入住 3 晚
Front Desk Office 于 2023年06月4日 的回复
Thank you for your stay.

10/10 超赞

Ariel

满意：清洁度、服务设施、住宿条件和设施
Excellent experience. Great staff.
2023 年 4 月入住 6 晚
Front Desk Office 于 2023年06月4日 的回复
Thank you for your review and high score. It was a pleasure hosting you at the Hillel 11 Hotel.

6/10 一般

Gilbert

与家人出行
2023 年 5 月入住 2 晚
Front Desk Office 于 2023年05月27日 的回复
Thank you for your review.

2/10 糟糕

真实旅客

不满意：清洁度
2023 年 5 月入住 1 晚
Front Desk Office 于 2023年05月24日 的回复
Thank you!!

10/10 超赞

Johann

满意：住宿条件和设施，清洁度
2023 年 5 月入住 3 晚
Front Desk Office 于 2023年05月15日 的回复
Thank you for your high score. It was a pleasure hosting you.

6/10 一般

真实旅客

与家人出行
不满意：清洁度
Could be much better
Check-in was all fine. Tint there are few issues that need addressing - there was no hot water on day 2 and 3 of our stay - apparently there is a boiler that needs to be kept on and so we did, but still no hot water. Secondly, the cleaning lady turned up at around 8.30 am, when we were still preparing to go out. We asked her to come back later, but she never did - our room was not cleaned at all during our stay. Finally, the property rooms do need substantial refurbishment - holes on the walls, paint coming off the ceiling, a/c spitting dirt on the floor, etc. the only positive perhaps was that the receptionists were very polite and helpful. Location is also very convenient.
2023 年 5 月入住 2 晚
Front Desk Office 于 2023年05月15日 的回复
Thank you for your review and feedback. We will look into the issues that you wrote about. Sorry for the inconvenience during your stay with us.

10/10 超赞

真实旅客

与家人出行
满意：客房舒适度，清洁度
Staff is very attentive
2023 年 5 月入住 7 晚
Front Desk Office 于 2023年05月14日 的回复
Thank you so much dear for your high score and feedback. It was a pleasure hosting you.

10/10 超赞

mizhar

满意：住宿条件和设施，清洁度
Bien servicio, bonito hotel y accesible gracias por todo
2023 年 5 月入住 8 晚
Front Desk Office 于 2023年05月14日 的回复
Thank you for your review and high score. It was a pleasure hosting you.

8/10 还可以

Alexandru

满意：清洁度
2023 年 4 月入住 3 晚
Front Desk Office 于 2023年05月27日 的回复
Thanks for your stay at the Hillel 11 Hotel.

10/10 超赞

Carlos

满意：客房舒适度，清洁度
Excelente
Buen hotel
2023 年 4 月入住 1 晚
Front Desk Office 于 2023年05月2日 的回复
Thank you dear guest. It was a pleasure hosting you.

2/10 糟糕

Hezi

不满意：客房舒适度，清洁度
Doesn't worth the money.
The stay was a disaster. First we had hair on the sherts, we requested to replace (the guy in the reception replaced them but wanted to see it :/). Then the night was awful, it's loud and it is as if there are no windows at all, you can hear everything on the street. Definitely doesn't worth it
2023 年 4 月入住 1 晚
Front Desk Office 于 2023年04月28日 的回复
Thanks dear.

8/10 还可以

Carlos

满意：客房舒适度
La limpieza de las habitaciones y los servicios no Son buenos
2023 年 4 月入住 4 晚
Front Desk Office 于 2023年04月28日 的回复
Thank you dear for your stay.