Santa María Huatulco Jicaral Beach Hotels

"The beach club was very nice including the pool and the beach. The rooms were clean and decent with fantastic air conditioning. I wish I had known that there was no fridge or coffee maker in the room. Buffet 7-11 am at the resort and then 7pm for supper. Near the end of our stay, we found we could order a snack in between this time. There was a shuttle to the beach club starting at 9:30 am but there were no drinks served until 11:00 and no food until 1:00. It would’ve been nice to know these things ahead of time. The food was ok. "

"We arrived a couple hours before check in, we were allowed to take the hotel van to the beach club and have the included lunch and use the pool. When arriving back for check in we had some complications. I had booked 4 rooms and was given 3, I was told this was a mistake from Expedia and they only were showing my reservation for 3 rooms. I showed the confirmation for all 4 rooms and they said if I wanted the 4th I needed to pay but they were also out of rooms. After going back and forth with them I told them to check my husbands name. Magically they found the 4th room. It didn’t make any sense since I made them all under my name. The rooms smell when you use the air for too long, and is not the cleanest rooms I’ve stayed in. We didn’t spend much time in the rooms though. The guys driving us to and from the beach club were so nice and friendly. The food and drinks were good too. Probably won’t stay again though just because of how unhelpful the front desk staff was. "

"Es un excelente lugar para hospedarse con la familia. Los únicos inconvenientes fueron que nos cambiaron a última hora el lugar reservado y que uno de los dormitorios solo contaba con una cama (a diferencia del original, que tenía dos). Además, el elevador no funcionó los primeros días, aunque luego lo arreglaron. Todo esto se compensa con la excelente atención de la host."

"Great location and views."

"Staff are excellent. Great location. Comfy and clean bed. We were quite happy with our one night stay. "

"A very high quality hotel, beautiful beach setting, nice pool and lounge chair areas. Decent restaurants "

"There are no elevators at this property so be prepared to climb stairs. My room was on the fourth floor and I found it very difficult to climb the stairs in the heat. The pools are nice. There are no coffee machines in the rooms. The showers are very small. This hotel is in a great location next to the marina and many restaurants. "

"Elevator was not working the entire stay... we were informed of this prior to our arrival. According to others this is an ongoing problem. Nabani T1 also had their elevators not operating. Rooftop pool [ 6th floor ] not very handy with no elevators. First day on site we found what we were told was lizard excrement in the pool, took maintenance two days to drain/fill... and we were not updated that the pool was ok to use for another two days as our contact was on a day off and not one followed up. Upon arrival we messaged our contact that there was a damaged blind in the living room, and a vanity faucet that was very loose... promised that maintenance would be by at 10am the next day... no one showed up the entire week. Both bathroom showers leak.. one is 'fixed' with duct tape along the glass wall.. the other just pours into the bathroom floor. Kitchen is poorly equipped.. no serving bowls, minimal kitchen tools, no ice cube trays, paring knife, etc. No basic cooking items apart from salt/pepper. Anyone planning on cooking will need to bring everything else. Overall... the building is nice, location is ok with a short walk to town. Back bedroom has no windows, front bedroom is quite loud with dogs barking non stop most nights. overall, lots of potential to make the place nice... but as it is right now it isn't a great value for the price paid. "

"We loved the hotel, staff, and location. I wish there was a lounge to sit in and visit in the evenings. "