Shepherds Flat Jim Crow Creek Streamside Reserve Hotels

"Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously."

"Very well setup"

"Amenities "

"Pretty decor. No outside seating which is a bummer. Missing some little details (no place to put soap in shower, no closet. Please provide better check-in instructions for the rooms not listed on exterior signage. Lovely setting. "

"Great stay, well equipped with lots of board games available. Lovely views and very quiet area."

"Clean, comfortable, and welcoming staff"

"The property feels like it needs a little TLC. The tap on the spa leaks, there is no doorknob on the outside of the bathroom door, the toaster does not work, the clock in the kitchen has stopped and the flyscreen on the front door is torn. There is no daybed out on the decking area as pictured on the website, just a table and chairs. When we arrived, it was cold and raining but we had to go out in the weather to get firewood as there was only some small kindling inside. Milk was provided but it was UHT and only one towel per person. Tea and coffee was provided and sachets of salt and pepper but nothing else. It was a nice stay, but nothing special. The spa was nice."