I have been frequently going to this hotel and having a great stay until this month. The bedding had blood like stains. When we asked for clean linen we were told that housekeeping would be back in the morning and had to sleep in it like it was as the man at the reception said he did not know what to do. Asked reception to provide us with clean bedding so we could change it ourselves and the refused saying wd should have noticed earlier on that bedding was was dirty. We infomed them we werent ready to go to bed when we checked is as we showered and left the room for dinner. After about 2 hours housekeeping was sent to change bedding after numerous calls to the reception and going back and forth. The new guy at the reception was rude on that night. I have never had such bad treatment there until now. The room was also smelling like pee. We were disappointed as the reason we go there is cleanliness and service.
Andile
2024 年 2 月入住 1 晚
8/10 还可以
Dionatas
2024年02月14日
满意:客房舒适度,员工和服务
Razoavel
A minha estadia foi tranquila e o hotel me auxiliou em varios momentos. Recomendo.